Delta Five D5r6 Account Setup & Installation Guide
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P a g e
Failing Point
LED Code
No network credentials
1 short blink
indefinitely
Cannot connect to the wireless
network
2 short blinks 3 times
Cannot connect to the internet
3 short blinks 3 times
Cannot connect to the DNS
4 short blinks 3 times
Cannot connect to Delta Five
5 short blinks 3 times
Sync is rejected by the server
6 short blinks 3 times
times
Table 1: LED blink error codes for initialization process
If there are no issues, and the LED turns off without blinking, you may verify connection at this time via the Delta Five
Dashboard. Verify that the field
Last synced
for that device shows a recent time.
Appendix A
TROUBLESHOOTING
No Network Credentials
This will happen the first time you turn on your D5r6 device, after a factory reset, or after the button has been held for 5 or
more seconds. Simply search for and connect to the wireless network names `
D5 [Serial- Number]`. Then use a web browser
to navigate to `192.168.0.1`. After the scan completes, select a network, enter the password, and save.
Cannot Connect to the Wireless Network
First check that your password was correct. Enter the setup mode again and re-select your network. After entering the
password, press the
Show
button to ensure it is correct. At this time, also check the signal strength, if the signal strength is
too low, you may need to reposition your AIM device or move your access point closer.
Cannot Connect to the Test Server
If this error occurs, it means your D5r6 device is able to connect to the network, but unable to access the internet. This could
be caused by a gateway issue or captive portal. First ensure that another device on the same network can load webpages. If
not, check with your network administrator or internet service provider.
If you are able to load webpages with another device, you may have a captive portal issue. Record the MAC address of the
D5r6 device from the top right of the setup mode webpage and contact your network administrator to let this device bypass
the portal.
Cannot Connect to the Delta Five Server
This likely means our server is temporarily down. Please wait one hour and try again. If it continues to fail it may also be a DNS
issue. If your network administrator is unable to fix the issue, contact Delta Five for support.
Sync is Rejected by the Server
This is most commonly caused by the AIM device not yet having been added to a property. Ensure that you have added
the correct serial number to your property and try again. If you still encounter issues, contact Delta Five.
Configuration Error
An unspecified confirmation error has occurred. Contact Delta Five (
) for support
Appendix B
OTHER
Entering Setup Mode
Press and hold the button. The LED will flash on and off once per second while holding the button. Release after five
