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TROUBLESHOOTING
In the case of malfunction or defective operation, contact the
manufacturer’s authorised Customer Services.
Before contacting us, however, it is worth carrying out the fol-
lowing simple controls.
Problem
Cause/solution
The appliance does not
work
• Reset the electronic control by unplugging the appliance from the mains for at least 1-2 minutes.
• The energy saving function may have been enabled (display off). Press any button.
• The door is not correctly closed
• The plug is not correctly inserted in the socket
• No current from socket (check the household fuse).
• The child safety device has been enabled ( symbol displayed).
Condensation on the surface
the oven rests on, inside the
oven or around the door
• When cooking food containing water, it is completely normal for steam generated inside the oven
to be given off and condense inside the oven, on the surface the oven rests on or around the door.
Sparks inside the oven
• Never turn the oven on without food when using Microwave or Combi functions.
• When using the above functions, do not use metal containers or bags or packs with metal staples.
The food does not heat or
cook properly
• Select the correct function or increase cooking time
• The food was not completely defrosted before cooking.
The food burns
• Select the correct function or reduce cooking time.
The food does not cook
evenly
• Stir the food during cooking.
Remember that food cooks better if cooked in evenly sized pieces.
• The turntable is still blocked.
“FAIL” is displayed
• The oven does not regulate the internal temperature correctly. You can continue using the oven in
Microwave and Defrost function. Make sure the temperature in the room or of the oven is not too
low (e.g. less than 10°C). Otherwise contact Customer Services.
Please note:
Please note: if the oven light (Q) burns out, you can continue to use the appliance without problem. To replace the
light, contact the manufacturer’s authorised Customer Services.
Please note:
Please note: when the turntable block is activated, the oven light remains off during cooking. This is perfectly
normal.
