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22. TROUBLESHOOTING
U
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact customer services.
PROBLEM
POSSIBLE CAUSE
REMEDY
The appliance does not come on
The power cord connector (C6) is not in-
serted correctly.
Insert the connector as far as it will go in
the socket at the back of the appliance
(fig. 1).
It is not plugged into the mains socket.
Plug into the mains socket (fig. 1).
The main switch (A7) is not turned on.
Press the main switch (fig. 2).
The coffee is not hot.
The cups were not preheated.
Warm the cups by rinsing them with hot
water (Please note: you can use the hot
water function).
The internal circuits of the appliance have
cooled down because 2-3 minutes have
elapsed since the last coffee was made.
Before making the coffee, heat the in-
ternal circuits by rinsing using the rinse
function (see section “6.1 Rinsing”).
A low coffee temperature is set.
Set a hotter coffee temperature in the set-
tings menu (B6) (see section “6.5 Coffee
temperature”).
The machine must be descaled
Proceed as described in section “17. Des-
caling
u
”. Then check water hardness
(“18.1 Measuring water hardness”) and
make sure the appliance is set to the actual
hardness (“18.2 Setting water hardness”).
The coffee is weak or not creamy enough. We suggest you access Bean Adapt Technology in the Coffee Link App to adjust this
parameter to an appropriate setting for the coffee beans used.
On the other hand, please also check the following:
The coffee is ground too coarsely.
Enter the settings menu (B6) and adjust
the coffee mill. The effect is only visible
after delivering 5 coffees (see section “6.4
Adjust mill”).
The coffee is unsuitable.
Use coffee for espresso machines.
The coffee is not fresh.
The coffee pack has been opened for too
long and has lost its taste.
The coffee is delivered too slowly or a
drop at a time.
The coffee is ground too finely.
Enter the settings menu (B6) and adjust
the coffee mill. The effect is only visible
after delivering 5 coffees (see section “6.4
Adjust mill”).
Coffee does not come out of one or both
of the spouts.
The coffee spouts(A16) and (A17) are
clogged.
Clean as described in section “16.7 Clean-
ing the coffee spouts”.
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