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33

PROBLEM 

POSSIBLE CAUSE

REMEDY

The coffee is not hot. 

The cups were not preheated.

Warm the cups by rinsing them with hot 
water (Please note: you can use the hot water 
function).

The infuser has cooled down because 
2/3 minutes have elapsed since the last 
coffee was made.

Before making the coffee, heat the infuser by 
rinsing using the rinse function (see section 
“8.1  Rinsing 

”).

A low coffee temperature is set.

Set a hotter coffee temperature in the menu 
(section  “8.10 Coffee temperature  ” ).

The coffee is weak or not creamy 
enough.

The coffee is ground too coarsely.

Turn the grinding adjustment dial (A5) one 
click anticlockwise towards 1 while the coffee 
mill is in operation (fig. 11). Continue one click 
at a time until coffee delivery is satisfactory. 
The effect is only visible after delivering 2 
coffees (see section “9.5 Adjusting the coffee 
mill”).

The coffee is unsuitable.

Use pre-ground coffee for espresso machines.

The coffee is delivered too slowly or a 
drop at a time.

The coffee is ground too finely.

Turn the grinding adjustment dial (A5) one 
click anticlockwise towards 7 while the coffee 
mill is in operation (fig. 11). Continue one click 
at a time until coffee delivery is satisfactory. 
The effect is only visible after delivering 2 
coffees (see section “9.5 Adjusting the coffee 
mill”).

Coffee does not come out of one or 
both of the spouts.

The coffee spouts (A8) are blocked. 

Clean the spouts with a toothpick (fig. 48B).

Coffee is not delivered

The appliance has detected impurities 
in its internal circuits. "Cleaning under-
way" is displayed. 

Wait for the appliance to be ready for use again 
and reselect the required beverage. Contact 
Customer Services if the problem persists.

The appliance does not come on

The power cord (C8) connector is not 
inserted correctly.

Insert the connector as far as it will go in the 
socket at the back of the appliance (fig. 1).

It is not plugged into the mains socket. Plug into the mains socket (fig. 1).

The main switch (A21) is not turned on. Press the main switch (fig. 2).

The infuser cannot be extracted

The appliance has not been turned off 
correctly

Turn the appliance off by pressing the 

 but-

ton (A7)  (section “7. Turning the appliance off”).

At the end of descaling, the appliance 
requests a third rinse

During the two rinse cycles, the water 
tank (A16) has not been filled to the 
MAX level

Follow the instructions displayed by the appli-
ance, but first empty the drip tray (A14) to avoid 
the water overflowing.

The milk does not come out of the 
milk spout (D5) 

The lid (D2) of the milk container (D) 
is dirty

Clean the milk container lid as described in the 
section  “18.10 Cleaning the milk container”.

25.  TROUBLESHOOTING

Below is a list of some of the possible malfunctions.  
If the problem cannot be resolved as described, contact Customer Services.

Содержание PrimaDonna Elite Experience ECAM65X.85

Страница 1: ...De Longhi Appliances via Seitz 47 31100 Treviso Italia www delonghi com 5713233971 01 17...

Страница 2: ...ECAM65X 85 BEAN TO CUP ESPRESSO AND CAPPUCCINO MACHINE Instruction for Use Instructions videos available at http ecam65085 delonghi com...

Страница 3: ...page 6 D1 D2 D4 B D E D5 D3 E1 E2 E4 E7 E6 E5 C2 C8 C1 C3 C6 C7 C4 C C5 C9 00 00 PROFILE 1 QUANTITY AROMA SELECT BEVERAGE ESPRESSO COFFEE CAPPUCCINO LATTE MACCHIATO B2 B4 B6 B5 B3 B7 B1 B11 B10 B9 B8...

Страница 4: ...3 A A5 A2 A1 A4 A7 A3 B A6 A9 A8 A19 A10 A11 A13 A12 A15 A16 A17 A21 A20 A18 A14...

Страница 5: ...4 3 3 2 1 8 7 6 13 17 16 9 15 MILK 12 11 14 5 4...

Страница 6: ...5 21 19 18 33 32 31 30 22 23 20 27 26 CLEAN 29 28 24 25 QUANTITY QUANTITY...

Страница 7: ...g the coffee mill 15 9 6 Tips for a hotter coffee 15 10 MAKING CAPPUCCINOS AND MILK BASED COFFEES 15 10 1 Filling and attaching the milk container 16 10 2 Adjusting the amount of froth 16 10 3 Making...

Страница 8: ...it must be replaced by customer services only to avoid all risk FOR EUROPEAN MARKETS ONLY This appliance can be used by children aged from 8 years and above if they have been given supervision or ins...

Страница 9: ...become very hot 2 2 Designated use This appliance is designed and made to prepare coffee milk chocolate and hot water and to heat beverages Any other use is considered improper and thus dangerous The...

Страница 10: ...selection B8 scroll arrow B9 Beverages available for selection press the or scroll arrows to display all the beverages the bottom bar indicates which screen you are viewing B10 scroll arrow B11 Custom...

Страница 11: ...out C6 is inserted on the connection nozzle A9 fig 7 and place a container holding a minimum of 100 ml un derneath fig 8 5 WATER CIRCUIT EMPTY PRESS OK TO START FILLING PRO CESS appears on the display...

Страница 12: ...ter cleaning it is normal for the grounds container A10 to contain water 8 2 Descaling For instructions on descaling see section 19 Descale 8 3 Water filter For instructions on how to install the filt...

Страница 13: ...0 or B8 until CUP WARMER ap pears on the display B 3 Press toenable ordisable the cup warmer 4 Press to go back to the homepage 8 9 Energy saving Use this function to enable or disable energy saving W...

Страница 14: ...when an association is created with the APP 8 17 Emptying the circuit To avoid the water in the circuit freezing if the appliance is to be left idle for a long period of time or before taking it to c...

Страница 15: ...e quantity Select the required quantity of coffee in the cup by pressing QUANTITY B7 from the homepage SMALL SIZE MEDIUM SIZE LARGE SIZE EXTRA LARGE SIZE Custom quantity if pro grammed Standard quanti...

Страница 16: ...ugh preparation the message ADD PRE GROUND COFFEE MAXIMUM ONE MEASURE IS DISPLAYED Add one level measure of pre ground coffee and press Pleasenote Various alarm messages could be displayed while using...

Страница 17: ...instructs you to turn the froth adjustment dial D1 according to the froth required by the original recipe Turn the dial on the milk container lid D2 and confirm the selection by pressing 4 After a few...

Страница 18: ...ivery has ended to increase the quantity of waterinthecup justpress EXTRA Whentherequired quantity is reached press 12 DELIVERING HOT WATER Important Dangerofburns Do not leave the appliance unattende...

Страница 19: ...the ca rafe lid E1 fig 28 pull the release slide E6 and extract the carafe funnel E2 fig 28 Make sure the steam spout E3 and choco stirrer E4 are in place fig 29 then insert the assembled funnel in t...

Страница 20: ...ed extra usingthearrowsunderneath Thenpress orpress BACK to go back to the previous screen Pleasenote If you use pre ground coffee you can only make small cups of coffee 36 37 AROMA 4 ADD AERO STIRRER...

Страница 21: ...n press or press BACK to go back to the homepage 2 ADD AERO STIRRER IN CARAFE STEP 2 OF 7 fig 39 lift the carafe lid E1 fig 38 pull the release slide E6 and extract the carafe funnel E2 fig 38 then ma...

Страница 22: ...hich all the beverages are se lected is based on the frequency of selection To select or enter a profile press on the profile currently in use B11 press B10 or B8 until the required profile is display...

Страница 23: ...the level of water it contains fig 46 Before the in dicator protrudes from the cup tray A11 the drip tray must be emptied and cleaned otherwise the water may overflow the edge and damage the applianc...

Страница 24: ...wards fig 50 5 Soak the infuser in water for about 5 minutes then rinse under the tap Important RINSEWITHWATER ONLY NOWASHING UP LIQUID NO DISHWASHER Clean the infuser without using washing up liquid...

Страница 25: ...to find residues on the stirrer while cleaning These consist of traces of iron in the cocoa attracted by the magnets in the stirrer 19 DESCALE Important Before use read the instructions and the labell...

Страница 26: ...ppliance 16 PLACE 2l CONTAINER UNDER SPOUTS PRESS OK TO START RINSING Place the container used to collect the descaler solu tion empty under the hot water steamspout fig 8 and press 60 17 Hotwaterisde...

Страница 27: ...LTER HOLEUNTILITCOMESOUT FROM OPENINGS fig 62 To activate the filter runtapwaterthroughthe hole in the filter as shown in the figure until water comes out of the open ings at the side for more than a...

Страница 28: ...ted filter 2 Press B2 to enter the menu 3 Press B10 or B8 until WATER FILTER ap pears on the display 4 Press 5 REMOVE FILTER appears on the display 6 Press 7 CONFIRM REMOVE FILTER press or press to go...

Страница 29: ...container and drip tray A14 cleanandreplace Important whenremovingthedrip tray the grounds container must be emptied even if it contains few grounds If this is not done when you make the next coffees...

Страница 30: ...y and turn the grinding adjust ment dial A5 fig 11 one click clockwise towards 7 while the coffee mill is in operation If after making at least 2 coffees delivery is still too slow repeat the correcti...

Страница 31: ...SERT INFUSER ASSEMBLY PUSH The infuser A19 has not been replaced after cleaning Inserttheinfuserasdescribedinsection 18 9Clean ing the infuser INSERT MIX CARAFE The carafe E is not correctly in place...

Страница 32: ...D Turn the froth adjustment dial D1 to CLEAN fig 21 TURNTHE MILK FROTH ADJUSTMENT DIALTO MILK POSITION The milk container has been inserted with the froth adjustment dial D1 in the CLEAN position Turn...

Страница 33: ...section 21 Water softener filter The tubes inside the milk container D must be cleaned Turn the froth adjustment dial D1 to CLEAN fig 21 The filter C4 must be replaced Replacethefilterorremoveitasdesc...

Страница 34: ...the coffee mill Coffee does not come out of one or both of the spouts The coffee spouts A8 are blocked Clean the spouts with a toothpick fig 48B Coffee is not delivered The appliance has detected imp...

Страница 35: ...highest density has not been selected Select maximum density in the correspond ing screen See section 14 making hot chocolate Incorrect quantities of milk and hot chocolate powder Respecttheinstructi...

Страница 36: ...especttheinstructionsinsection 15 making cold beverages MIN froth has been selected Select EXTRA froth see section 15 1 Making cold coffee The stirrer is missing or the wrong one has been used Insert...

Страница 37: ...y the earth symbol or coloured green or green and yellow The wire which is coloured blue must be connected to the terminal which is marked with the letter N or coloured black The wire which is coloure...

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