Dell XPS M2010, Руководство пользователя, Страница: 104 / 192

104
Troubleshooting
B ACK UP YOUR FILES IMMEDIATELY .
U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR C D S .
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start
MENU .
S CAN THE COMPUTER FOR SPYWARE —
If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to
support.dell.com and search for the keyword spyware .
R UN THE D ELL D IAGNOSTICS —
See "Dell Diagnostics" on page 91. If all tests run successfully, the error
condition is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide .
I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory.
See "Memory" on page 133.
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See "Memory" on page 133.
• Run the Dell Diagnostics. See "Dell Diagnostics" on page 91.
I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory" on page 133) to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines. See "Memory" on page 133.
• Run the Dell Diagnostics. See "Dell Diagnostics" on page 91.
Mouse Problems
C
OMPUTER BASE DOES NOT RECOGNIZE WIRELESS MOUSE
— See "Pairing the Mouse" on page 31.