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Troubleshooting

85

Troubleshooting

Dell Diagnostics

 

CAUTION: 

Before you begin any of the procedures in this section, follow the safety instructions in the 

Product Information Guide

.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software 
Problems" on page 97 and run the Dell Diagnostics before you contact Dell for technical assistance.

 

NOTICE: 

The Dell Diagnostics works only on Dell computers.

 

NOTE: 

The 

Drivers and Utilities 

CD is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the 

Drivers and Utilities

 CD (also 

known as the 

ResourceCD

).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

 

NOTE: 

If your computer cannot display a screen image, contact Dell. See "Contacting Dell" on page 141.

1

Shut down the computer. 

2

Connect the computer to an electrical outlet.

3

Diagnostics can be invoked one of two ways:

a

Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select 

Diagnostics

 from the boot menu and press <Enter>.

 

NOTE: 

If you wait too long and the operating system logo appears, continue to wait until you see the 

Microsoft

®

 Windows

®

 desktop. Then shut down your computer and try again.

b

Press and hold the <Fn> key while powering the system on.

 

NOTE: 

If you see a message stating that no diagnostics utility partition has been found, run the Dell 

Diagnostics from the 

Drivers and Utilities CD

.

Содержание XPS M1210

Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell XPS M1210 Owner s Manual Model PP11S ...

Страница 2: ...c is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerConnect PowerVault PowerApp Dell TravelLite ExpressCharge Wi Fi Catcher Dell MediaDirect Strike Zone and XPS are trademarks of Dell Inc Core is a trademark and Intel Celeron and Pentium are registered trademarks of Intel Corporation Microsoft Outlook and Window...

Страница 3: ...o the Internet 25 Setting Up Your Internet Connection 25 Transferring Information to a New Computer 26 Running the Files and Settings Transfer Wizard With the Operating System CD 27 Running the Files and Settings Transfer Wizard Without the Operating System CD 28 Setting Up a Printer 29 Printer Cable 29 Connecting a USB Printer 30 Power Protection Devices 30 Surge Protectors 31 Line Conditioners 3...

Страница 4: ...ows Logo Key Functions 36 QuickSet Key Combinations 37 Adjusting Keyboard Settings 37 Touch Pad 37 Customizing the Touch Pad 38 5 Using a Battery 39 Battery Performance 39 Checking the Battery Charge 40 Dell QuickSet Battery Meter 40 Microsoft Windows Power Meter 40 Charge Gauge 40 Low Battery Warning 41 Conserving Battery Power 41 Power Management Modes 41 Configuring Power Management Settings 43...

Страница 5: ... Computer Is Turned On or in Standby Mode 54 If the Computer Is Turned Off or in Hibernate Mode 54 Dell MediaDirect and Dell Media Experience Help 55 Connecting Your Computer to a TV or Audio Device 56 S Video and Standard Audio 57 S Video and S PDIF Digital Audio 58 Composite Video and Standard Audio 60 Composite Video and S PDIF Digital Audio 61 Component Video and Standard Audio 63 Component Vi...

Страница 6: ...s Network Card 76 Setting Up a New WLAN 77 Connecting to a WLAN 78 Determining the Wireless Network Device Manager 79 Completing the Connection to the WLAN 79 Monitoring the Status of the Wireless Network Card Through Dell QuickSet 80 Mobile Broadband or Wireless Wide Area Network 80 What You Need to Establish a Mobile Broadband Network Connection 80 Checking Your Dell Mobile Broadband Card 81 Con...

Страница 7: ... unfamiliar scraping or grinding sound 90 Hard drive problems 90 E Mail Modem and Internet Problems 90 Error Messages 91 ExpressCard Problems 95 IEEE 1394 Device Problems 95 Keyboard Problems 96 External Keyboard problems 96 Unexpected characters 96 Lockups and Software Problems 97 The computer does not start up 97 The computer stops responding 97 A program stops responding or crashes repeatedly 9...

Страница 8: ...Display Problems 104 If the display is blank 104 If the display is difficult to read 104 If only part of the display is readable 105 Drivers 105 What Is a Driver 105 Identifying Drivers 105 Reinstalling Drivers and Utilities 106 Resolving Software and Hardware Incompatibilities 108 Restoring Your Operating System 108 Using Microsoft Windows XP System Restore 108 Using Dell PC Restore by Symantec 1...

Страница 9: ...Internal Card With Bluetooth Wireless Technology 134 13 Dell QuickSet 137 14 Traveling With Your Computer 139 Identifying Your Computer 139 Packing the Computer 139 Travel Tips 140 Traveling by Air 140 15 Contacting Dell 141 16 Specifications 163 17 Appendix 171 Using the System Setup Program 171 Viewing the System Setup Screen 171 System Setup Screen 171 Commonly Used Options 172 ...

Страница 10: ...ppy Drive 174 CDs and DVDs 174 Camera 174 Dell Technical Support Policy U S Only 174 Definition of Dell Installed Software and Peripherals 175 Definition of Third Party Software and Peripherals 175 FCC Notice U S Only 175 FCC Class B 175 Macrovision Product Notice 176 Glossary 177 Index 187 ...

Страница 11: ...al and may not ship with your computer Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers see Reinstalling Drivers and Utilities on page 106 or to run the Dell Diagnostics see Dell Diagnostics on page 85 Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical referenc...

Страница 12: ...bel Service Tag and Microsoft Windows License These labels are located on the bottom of your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express Service Code to direct your call when contacting technical support What Are You Looking For Find It Here ...

Страница 13: ...your computer and operating system and installs the updates appropriate for your configuration To download Notebook System Software 1 Go to support dell com and click Downloads 2 Enter your Service Tag or product model 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit 5 Under Select a Device scroll to ...

Страница 14: ...dows System Restore Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files Dell PC Restore Dell PC Restore returns your computer to its original operating state Dell PC Restore may not ship with your computer Operating System CD If you received an Operating System CD with your computer you can use it to restore your operating system For mo...

Страница 15: ... s video controller configuration 1 Access the Microsoft Windows Help and Support Center For instructions see Windows Help and Support Center on page 13 2 Under Pick a Task click Use Tools to view your computer information and diagnose problems 3 Under My Computer Information select Hardware From the My Computer Information Hardware screen you can view the type of video controller installed in you...

Страница 16: ...er management mode See Power Management Modes on page 41 SHUTTER BUTTON Press the shutter button to take a picture The shutter button is only available with the optional camera 1 camera 6 device status lights 11 touch pad buttons 2 display 7 keyboard and wireless status lights 12 touch pad 3 power button 8 media control buttons 13 keyboard 4 shutter button 9 microphone line in connector 14 Dell Me...

Страница 17: ...f Flashing orange The battery charge is low Solid orange The battery charge is critically low KEYBOARD AND WIRELESS STATUS LIGHTS The green lights located above the keyboard indicate the following Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn off the computer ...

Страница 18: ...s technology is an optional feature so the light turns on only if you ordered the card with your computer For more information see the documentation that came with your card To turn off only the Bluetooth wireless technology functionality right click the icon in the notification area and click Disable Bluetooth Radio To enable or disable wireless networking use the wireless switch For information ...

Страница 19: ...For information about how to use the headphone connectors and the microphone line in connector for 5 1 surround sound mode see Connecting Your Computer to a TV or Audio Device on page 56 TOUCH PAD BUTTONS Touch pad buttons provide the functionality of a mouse TOUCH PAD Provides the functionality of a mouse KEYBOARD The keyboard includes a numeric keypad as well as the Microsoft Windows logo key Fo...

Страница 20: ...off wireless devices such as Wi Fi and internal cards with Bluetooth technology and scans for wireless networks For more information about scanning for wireless networks see Dell Wi Fi Catcher Network Locator on page 82 1 modem connector RJ 11 4 air vents 7 ExpressCard slot 2 USB connectors 2 5 wireless switch 8 hard drive 3 S video TV out connector 6 Wi Fi Catcher light To use the internal modem ...

Страница 21: ...ive problems on page 90 Right Side View OPTICAL DRIVE BAY You can install devices such as a DVD drive or other optical drive in the optical drive bay For more information see Optical Drive on page 115 5 IN 1 MEDIA MEMORY CARD READER Provides a fast and convenient way to view and share digital photos music and videos stored on a media memory card The 5 in 1 media memory card reader reads the follow...

Страница 22: ... AC adapter converts AC power to the DC power required by the computer You can connect the AC adapter with your computer turned either on or off Connects an external VGA compatible monitor 1 network connector 3 AC adapter connector 2 battery 4 security cable slot Connects the computer to a network The green and yellow lights next to the connector indicate activity for wired network communications ...

Страница 23: ...ach a commercially available antitheft device For more information about the security cable slot see Security Cable Lock on page 83 Bottom View HARD DRIVE Stores software and data For more information see Hard Drive on page 116 and Hard drive problems on page 90 OPTICAL DRIVE LOCKING SCREW Holds the optical drive in place For more information see Optical Drive on page 115 MEMORY MODULE COVER Cover...

Страница 24: ...s the computer from overheating COMMUNICATIONS CARD COVER Covers the WLAN card slot and the Mobile Broadband card slot For more information see Using Networks on page 75 BATTERY BAY LATCH RELEASE Releases the battery from the battery bay See Replacing the Battery on page 43 BATTERY CHARGE GAUGE Provides information on the battery charge status See Checking the Battery Charge on page 40 BATTERY Whe...

Страница 25: ...peed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a prov...

Страница 26: ...essfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer data such as E mail messages Toolbar settings Window siz...

Страница 27: ...Windows XP Operating System CD 2 On the Welcome to Microsoft Windows XP screen click Perform additional tasks 3 Under What do you want to do click Transfer files and settings 4 On the Files and Settings Transfer Wizard welcome screen click Next 5 On the Which computer is this screen click Old Computer and click Next 6 On the Select a transfer method screen click the transfer method you prefer 7 On...

Страница 28: ... screen click I want to create a Wizard Disk in the following drive and click Next 5 Insert the removable media such as a writable CD and click OK 6 When the disk creation completes and the Now go to your old computer message appears do not click Next 7 Go to the old computer Copy Data From the Old Computer 1 On the old computer insert the wizard disk 2 Click the Start button and click Run 3 In th...

Страница 29: ... XP Operating System CD NOTE Access to the Dell Knowledge Base document may not be available in certain countries Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to Obtain and install updated drivers Connect the printer to the computer Load paper and ins...

Страница 30: ...connectors fit only one way 3 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install the printer driver if necessary See the documentation that came with your printer Power Protection Devices Several devices are available to protect against power fluctuations and failures Surge protectors Line conditioners Uninterruptible power suppli...

Страница 31: ...rotector documentation for modem connection instructions NOTICE Not all surge protectors offer network adapter protection Disconnect the network cable from the network wall connector during electrical storms and when a lightning storm is expected in your area Line Conditioners NOTICE Line conditioners do not protect against power interruptions Line conditioners are designed to maintain AC voltage ...

Страница 32: ...32 Setting Up Your Computer ...

Страница 33: ...ey to increase brightness on the integrated display only not on an external monitor Press Fn and the down arrow key to decrease brightness on the integrated display only not on an external monitor Switching the Video Image When you start the computer with an external device such as an external monitor or projector attached and turned on the image may appear on either the computer display or the ex...

Страница 34: ...orted values 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 Try different settings for Color quality and Screen resolution NOTE As the resolution increases icons and text appear smaller on the screen ...

Страница 35: ...ernal keyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol press Fn and the desired key after enabling the keypad To enable the keypad press Num Lk The light indicates that the keypad is active To disable the keypad press Num Lk again 9 ...

Страница 36: ...or Fn Esc Activates a power management mode You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window See Power Management Modes on page 41 Windows logo key and m Minimizes all open windows Windows logo key and Shift m Restores all minimized windows This command functions as a toggle to restore maximize all ...

Страница 37: ...age 13 Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display Use the touch pad and touch pad buttons as you would use a mouse To move the cursor lightly slide your finger over the touch pad To select an object position the cursor on the object and lightly tap once on the surface of the touch pad or use your thumb to press the left t...

Страница 38: ...erly the application program must be able to use the touch pad scroll feature Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust its settings 1 Open the Control Panel click Printers and Other Hardware and then click Mouse For information about the Control Panel see the Windows Help and Support Center To access the Help and Support Center see Window...

Страница 39: ...r Battery operating time varies depending on operating conditions Operating time is significantly reduced when you perform operations including but not limited to the following Using optical drives Using wireless communications devices ExpressCards media memory cards or USB devices Using high brightness display settings 3D screen savers or other power intensive programs such as complex 3D graphics...

Страница 40: ...ck the icon in the taskbar and click Help Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the icon on the taskbar For instructions on accessing more information about the Power Meter see Configuring Power Management Settings on page 43 If the computer is connected to an electrical outlet a icon appears Charge Gauge ...

Страница 41: ...or the battery alarms See Configuring Power Management Settings on page 43 for information about accessing QuickSet or the Power Options Properties window Conserving Battery Power Perform the following actions to conserve battery power Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged Place...

Страница 42: ...NOTICE You cannot remove devices or undock your computer while your computer is in hibernate mode Your computer enters hibernate mode if the battery charge level becomes critically low To manually enter hibernate mode Click Start Shut Down press and hold Shift and then click Hibernate or Depending on how you set the power management options on the Advanced tab in the Power Options Properties windo...

Страница 43: ...events the battery from overcharging When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the battery is hot from being used in your computer or being in a hot environment the ba...

Страница 44: ...44 Using a Battery ...

Страница 45: ...sers The swivel action of the camera is manually adjustable The blue camera light appears when the camera is turned on For more information about camera features see Specifications on page 163 NOTE It is normal for the camera to feel warm to the touch when the computer is running and when the camera is in use Accessing the Camera s Help File To access the camera s Video Software Help file right cl...

Страница 46: ...w Click the Video tab to adjust video settings such as contrast and brightness Click the Audio tab to adjust audio settings such as the volume level For more information about camera settings and other camera related topics see the camera s Video Software Help file see Accessing the Camera s Help File on page 45 Creating a Picture or a Video 1 Click the icon in the notification area and click Quic...

Страница 47: ...you the camera target view 2 To take a picture click Take a Picture or press the shutter button To record a video click Record a Video Unless you designate a different location the picture or video is automatically saved to the My Pictures folder on your hard drive For more information about creating pictures or videos see the camera s Video Software Help file see Accessing the Camera s Help File ...

Страница 48: ...48 Using the Optional Camera ...

Страница 49: ... you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer when you are playing CDs or DVDs NOTE Depending on the aspect ratio of your display movies may display differently 1 Press the eject button on the front of the drive 2 Pull out the tray 1 CD DVD tray 1 ...

Страница 50: ...he Volume NOTE When the audio output is muted you do not hear sound from speakers or headphones 1 Double click the speaker icon in the taskbar or Click Start All Programs Accessories Entertainment Volume Control 2 In the Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options...

Страница 51: ...y to computers that have a CD RW DVD RW or CD RW DVD combo drive NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus Dell Edition You can also use Roxio Creator Plus for other purposes such as creating music CDs from audio files stored on your computer or backing up important dat...

Страница 52: ...e source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW media while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After the maximum storage capacity of a CD R is reached you cannot write to that ...

Страница 53: ...er see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase...

Страница 54: ...f you press the Dell MediaDirect button while the computer is on or in standby mode either Windows XP Media Center Manager or Dell Media Experience launches depending on your system setup If both applications are installed Windows XP Media Center Manager will launch NOTE If both Windows XP Media Center and Dell Media Experience are installed on your computer you must launch Dell Media Experience t...

Страница 55: ...l MediaDirect and Dell Media Experience Help The Dell media application program on your computer provides help information When you launch either program click the desktop icon for additional help 1 Dell MediaDirect button 1 ...

Страница 56: ...ut connector a composite video input connector or a component video input connector Depending on what type of connector is available on your TV you can use a commercially available S video cable composite video cable or component video cable to connect your computer to your TV 1 S video TV out connector 3 S PDIF digital audio connector 5 S video connector 2 composite video adapter 4 composite vide...

Страница 57: ...ideo and standard audio When you finish connecting the video and audio cables between your computer and your TV you must enable your computer to work with the TV See Enabling the Display Settings for a TV in Microsoft Windows XP on page 68 to ensure that the computer recognizes and works properly with the TV Additionally if you are using S PDIF digital audio see Enabling S PDIF Digital Audio on pa...

Страница 58: ...ideo cable into the S video input connector on your TV 4 Plug the single connector end of the audio cable into the headphone connector on your computer 5 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or other audio device 6 Turn on the TV and any audio device that you connected if applicable and then turn on the computer 7 See Enabling t...

Страница 59: ...deo input connector on the TV 5 Plug one end of the S PDIF digital audio cable into the digital audio connector on the composite video adapter cable 6 Plug the other end of the S PDIF digital audio cable into the audio input connector on your TV or audio device 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 1 composite video adapter 2 S vid...

Страница 60: ...uter and the TV and or audio device that you want to connect 2 Connect the composite video adapter to the S video TV out connector on your computer 3 Plug one end of the composite video cable into the composite video output connector on the composite video adapter 1 audio input connector 2 S video TV out connector 3 composite video adapter 1 composite video adapter 2 composite video cable 3 standa...

Страница 61: ...cable in to the audio input connectors on your TV or other audio device 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV in Microsoft Windows XP on page 68 to ensure that the computer recognizes and works properly with the TV Composite Video and S PDIF Digital Audio 1 composite video adapter 2 comp...

Страница 62: ...o input connector on the composite video adapter 4 Plug the other end of the composite video cable into the composite video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the S PDIF audio connector on the composite video adapter 1 composite video adapter 2 composite video cable 3 standard audio cable 1 composite video adapter 2 composite video cable 1 composite vi...

Страница 63: ...t you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV in Microsoft Windows XP on page 68 to ensure that the computer recognizes and works properly with the TV Component Video and Standard Audio 1 S video TV out connector 2 component video adapter 1 component video adapter 2 component video cable 3 standard audio cable 2 1 1 2 3 ...

Страница 64: ... into the component video input connectors on the TV Make sure that the red green and blue colors of the cable match the colors of the TV input connectors 5 Plug the single connector end of the audio cable into the headphone connector on the computer 6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on your TV or audio device 7 Turn on the TV turn on...

Страница 65: ...Using Multimedia 65 Component Video and S PDIF Digital Audio 1 S video TV out connector 2 component video adapter 1 component video adapter 2 component video cable 3 standard audio cable 1 2 1 2 3 ...

Страница 66: ...V Make sure that the red green and blue colors of the cable match the colors of the TV input connectors 5 Plug one end of the S PDIF digital audio cable into the S PDIF audio connector on the component video adapter 6 Plug the other end of the digital audio cable into the S PDIF input connector on your TV or other audio device 7 Turn on the TV turn on any audio device that you connected if applica...

Страница 67: ...bling S PDIF in the Windows Audio Driver 1 Double click the speaker icon in the Windows notification area 2 Click the Options menu and then click Advanced Controls 3 Click Advanced 4 Click S PDIF Interface 5 Click Close 6 Click OK Setting Up the Cyberlink CL Headphones NOTE The CL headphone feature is available only if your computer has a DVD drive If your computer has a DVD drive you can enable d...

Страница 68: ...omputer Information select Hardware 5 In the display devices section select the appropriate option for using either a single display or multiple displays ensuring that the display settings are correct for your selection Sound Modes Your computer is designed to run on two different sound modes stereo and 5 1 surround sound Stereo Sound Mode Your computer ships with stereo sound mode as the default ...

Страница 69: ...sing Multimedia 69 2 Connect the speaker s green cable connector to the left headphone connector 3 Connect the speaker s yellow cable connector to the right headphone connector 1 black cable connector 1 ...

Страница 70: ...70 Using Multimedia 1 green cable connector 2 yellow cable connector 2 1 ...

Страница 71: ...lot blanks from other computers may not fit your computer To remove the blank see Removing an ExpressCard or Blank on page 72 Installing an ExpressCard You can install an ExpressCard in the computer while the computer is running The computer automatically detects the card ExpressCards are generally marked with a symbol such as a triangle or an arrow or a label to indicate which end to insert into ...

Страница 72: ...ank CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Use the ExpressCard configuration utility click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Press the latch and remove t...

Страница 73: ...tick PRO xD Picture Card Installing a Media Memory Card You can install a media memory card in the computer while the computer is running The computer automatically detects the card Media memory cards are generally marked with a symbol such as a triangle or an arrow or a label to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is no...

Страница 74: ... tells you to load the manufacturer s drivers use the CD that came with the media memory card if applicable Removing a Media Memory Card CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Use the media memory card configuration utility click the icon in the taskbar to select a card and stop it from functioning befor...

Страница 75: ... it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer NOTE Insert the cable connector until it clicks into place and then gently pull the cable to ensure that it is securely attached 2 Connect the other end of the network cable to a network connection device or a network wall connector NOTE Do not use a network cable with a telepho...

Страница 76: ...ch computer In a WLAN a radio communications device called an access point or wireless router connects network computers and provides Internet or network access The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves What You Need to Establish a WLAN Connection Before you can set up a WLAN you need Hi...

Страница 77: ... Broadband Modem 1 Contact your Internet service provider ISP to obtain specific information about the connection requirements for your broadband modem 2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection See Physically Connecting to a Network or Broadband Modem on page 75 3 Install any software required for your wire...

Страница 78: ...r router s broadcast name is Service Set Identifier SSID or network name 15 If necessary configure your wireless network card to connect to the wireless network See Connecting to a WLAN on page 78 Connecting to a WLAN NOTE Before you connect to a WLAN ensure that you have followed the instructions in Wireless Local Area Network WLAN on page 76 NOTE The following networking instructions do not appl...

Страница 79: ... your wireless network documentation in the Windows Help and Support Center To access the Help and Support Center 1 Click Start Help and Support 2 Under Pick a Help topic click Dell User and System Guides s 3 Under Device Guides select the documentation for your wireless network card Completing the Connection to the WLAN When you turn on your computer and a network for which your computer is not c...

Страница 80: ...twork access as long as the computer is within a cellular data coverage zone Contact your Service Provider for coverage of a high speed digital cellular network NOTE Even if you are able to make a call from your cellular phone in a specific geographical location that location may not necessarily be within a cellular data coverage zone What You Need to Establish a Mobile Broadband Network Connectio...

Страница 81: ... do not apply to internal cards with wireless technology NOTE Before you connect to the Internet you must activate Mobile Broadband service through your cellular service provider For instructions and for additional information about using the Dell Mobile Broadband Card Utility see the user s guide available through the Windows Help and Support Center To access the Help and Support Center see Windo...

Страница 82: ...s LAN in your vicinity To scan for WiFi networks slide the switch toward the front of the computer and release so that the switch springs back to the middle on position To turn off the network locator function slide the switch to the back or off position The Wi Fi Catcher Network Locator software functions regardless of whether your computer is turned on or off in hibernate mode or in standby mode...

Страница 83: ...e device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot on your computer Passwords Passwords prevent unauthorized access to your computer When using passwords observe the following guidelines Choose a password that you can remember but not one that is easy to guess For example do not use the names of family members or pets for passwords It is recomm...

Страница 84: ...mputer is lost or stolen you must contact the company that provides the tracking service to report the missing computer If Your Computer Is Lost or Stolen Call a law enforcement agency to report the lost or stolen computer Include the Service Tag in your description of the computer Ask that a case number be assigned and write down the number along with the name address and phone number of the law ...

Страница 85: ...eCD Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell See Contacting Dell on page 141 1 Shut down the computer 2 Connect the computer to an electrical outlet 3 Diagnostics can be invoked one of two ways a Turn on the computer When the DELL lo...

Страница 86: ...mmediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW Drive and press Ente...

Страница 87: ...a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test...

Страница 88: ...oint to Dell Support Settings 3 Ensure that the Show icon on the taskbar option is checked NOTE If the Dell Support Utility is not available from the Start menu go to support dell com and download the software The Dell Support Utility is customized for your computing environment The Dell Support icon in the taskbar functions differently when you click double click or right click the icon Clicking ...

Страница 89: ...DELL DIAGNOSTICS See Dell Diagnostics on page 85 CD and DVD drive problems NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW driv...

Страница 90: ...s in this section follow the safety instructions in the Product Information Guide NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not...

Страница 91: ...ork Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program th...

Страница 92: ... a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them See Memory on page 119 GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific informati...

Страница 93: ...EYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see page 85 LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played ...

Страница 94: ...Select the program you want to remove 4 Click Remove or Change Remove and follow the prompts on the screen 5 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive ...

Страница 95: ...ssCard is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double click the Safely Remove Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED EXPRESSCARD Contact Dell See Contacting Dell on page 141 Also for Mobile Broadband WWAN ExpressCards see For information about troubleshooting wireless local area net...

Страница 96: ...art button point to Programs Accessories and then click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the external keyboard 3 Turn on the computer...

Страница 97: ...is no longer responding 3 Click End Task NOTE The chkdsk program may run when you restart the computer Follow the instructions on the screen CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program Software usually includes installation instructions in its documentation or on a floppy disk or CD A program is designed for an earlier Microsoft Windows operating system R...

Страница 98: ...nt technology that detects video content and dynamically adjusts the brightness contrast saturation ratios NOTICE You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive Contact Dell for assistance See Contacting Dell on page 141 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure ...

Страница 99: ...puter is successfully communicating with the memory see Memory on page 119 Ensure that you are following the memory installation guidelines see Memory on page 119 Run the Dell Diagnostics see page 85 Network Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the networ...

Страница 100: ... s instructions for your card CHECK NETWORK CONNECTION STATUS IN DELL MOBILE BROADBAND CARD UTILITY Double click the icon to launch the Dell Mobile Broadband Card Utility Check the status in the main window No card detected Restart the computer and launch the Dell Mobile Broadband Card Utility again Check your WWAN service Contact your cellular service provider to verify your plan coverage and sup...

Страница 101: ...TE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIES See Power Management Modes on page 41 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reinstall the memory modules see Memory on page 119 Ensuring Sufficient Power for Your Computer Your computer is designed to use the 65 W AC a...

Страница 102: ...er CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner document...

Страница 103: ... working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE AUDIO DRIVER See Reinstalling Drivers and Utilities on page 106 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 85 NOTE The volume control in some MP3 players overrides the Windows volume setting If you have...

Страница 104: ...trical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ADJUST THE POWER PROPERTIES Search for the keywo...

Страница 105: ...oard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The Drivers and Utilities CD may contain drivers f...

Страница 106: ...d version 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab 5 Click Device Manager 6 Right click the device for which the new driver was installed and click Properties 7 Click the Drivers tab 8 Click Roll Back Driver If Device Driver Rollback does not resolve the problem...

Страница 107: ... the following subsections or click Extract follow the extracting instructions and then read the readme file If instructed to navigate to the driver files click the CD directory on the driver information window to display the files associated with that driver Manually Reinstalling Drivers NOTE If your computer has an infrared sensor and you are reinstalling an infrared sensor driver you must first...

Страница 108: ...store by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Use PC Restore only if System Restore did not resolve your operating system problem For instructions see Using Dell PC Restore by Symantec on page 110 If you ...

Страница 109: ...ck Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or mor...

Страница 110: ...mantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible ba...

Страница 111: ... ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 Log on to the computer as a local administrator 2 In Windows Explorer go to c dell utilities DSR 3 Double click the filename DSRIRRemv2 exe NOTE If you do not log on as a local administrator a message appears stating that you must log on as administra...

Страница 112: ...the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so NOTICE To prevent conflicts with Windows XP disable any virus p...

Страница 113: ...mmended Tools The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update program CD Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system Save and close any open files exit any open ...

Страница 114: ...to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To help prevent damage to the computer perform the following steps before you begin working inside the computer 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer See Turning Off Your Comp...

Страница 115: ...Card slot 10 Remove any media from the optical drive if installed 11 Remove the hard drive see Hard Drive on page 116 Optical Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Turn the computer upside down 2 Remove the optical drive locking screw 3 Insert a scribe into the notch by the screw hole and push the scri...

Страница 116: ... 113 before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell NOTE If you are installing a hard drive from a source other than Dell you need to ins...

Страница 117: ...e 113 2 Turn the computer upside down and remove the four hard drive screws NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See Protecting Against Electrostatic Discharge in the Product Information Guide 3 Slide the hard drive out of the computer 1 hard drive screws 4 2 hard drive 1 2 ...

Страница 118: ...hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 7 Slide the replacement hard drive in the carrier into the hard drive bay until it is fully seated 8 Replace and tighten the four hard drive screws 9 Install the operating system for your computer see Restoring Your Operating System on page 108 10 Install the drivers a...

Страница 119: ...u can increase your computer memory by installing memory modules on the system board See Specifications on page 163 for information on the memory supported by your computer Install only memory modules that are intended for your computer NOTE Memory modules purchased from Dell are covered under your computer warranty 1 Follow the procedures in Before You Begin on page 113 2 Turn the computer upside...

Страница 120: ...ly touching an unpainted metal surface such as a connector on the back of the computer 3 If you are replacing a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector NOTE If the memory module is not installed properly the computer may not ...

Страница 121: ...r 6 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 7 Reinstall the hard drive see Hard Drive on page 116 8 Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer click Start Help and Support Dell S...

Страница 122: ...y b Insert a plastic scribe into the indent to the right side of the hinge cover c Ease the hinge cover up moving from right to left and remove it NOTE When you replace the hinge cover first insert the left edge and then press down from left to right until the cover snaps into place Keyboard CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Produc...

Страница 123: ...islodged and time consuming to replace Be careful when removing and handling the keyboard b Lift the keyboard only enough to hold it up and slightly forward to allow access to the keyboard connector c Pull on the pull tab to release the keyboard cable from the keyboard connector on the system board NOTICE To avoid scratching the palm rest when replacing the keyboard hook the tabs along the front e...

Страница 124: ...de NOTICE To help prevent damage to the system board you must remove the main battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 113 2 Remove the hinge cover see Hinge Cover on page 121 3 Remove the keyboard see Keyboard on page 122 4 Loosen the captive screw on the communications card cover ...

Страница 125: ...LAN card remove the existing card a Disconnect the two antenna cables from the WLAN card b Release the WLAN card by pushing the metal securing tabs toward the back of the computer until the card pops up slightly c Lift the WLAN card out of its system board connector 1 WLAN card 2 antenna cable connectors 2 2 1 ...

Страница 126: ...e connectors on the card and on the system board and realign the card 6 Install the replacement WLAN card a Insert the WLAN card connector into the system board connector at a 45 degree angle and then press the other end of the WLAN card down into the securing tabs until the card clicks into place 1 metal securing tabs 2 1 ...

Страница 127: ...le connect it to the connector with the gray triangle if one is available on your card For more information about which cable to connect to which connector see the documentation that came with your WLAN card b Connect the two antenna cables to the WLAN card connect the black auxiliary antenna cable to the connector labeled with the black triangle and connect the white main antenna cable to the con...

Страница 128: ...prevent damage to the system board you must remove the main battery from the battery bay before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 113 2 Remove the hinge cover see Hinge Cover on page 121 3 Remove the keyboard see Keyboard on page 122 4 Loosen the captive screw on the communications card cover 1 antenna cable connectors 2 2 triangles 2 1 2 ...

Страница 129: ...cing Parts 129 5 If a Mobile Broadband card is not already installed go to step 6 If you are replacing a Mobile Broadband card remove the existing card a Disconnect the two antenna cables from the Mobile Broadband card ...

Страница 130: ... Mobile Broadband card by pushing the metal securing tabs toward the front of the computer until the card pops up slightly c Lift the Mobile Broadband card out of its system board connector 1 Mobile Broadband card 2 antenna cable connectors 2 2 1 ...

Страница 131: ...nd Replacing Parts 131 NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors on the card and on the system board and realign the card 1 metal securing tabs 2 1 ...

Страница 132: ...placement Mobile Broadband card a Insert the Mobile Broadband card connector into the system board connector at a 45 degree angle and then press the other end of the Mobile Broadband card down into the securing tabs until the card clicks into place ...

Страница 133: ...mage to the Mobile Broadband card never place cables under the card b Connect the two antenna cables to the Mobile Broadband card black cable to the connector labeled AUX and the white cable to the connector labeled MAIN 1 antenna cable connectors 2 1 ...

Страница 134: ...lectrostatic discharge ESD To prevent ESD hold the card in your hand before you insert or remove the card 2 With the cut off corner on the card facing away from the card slot insert the SIM card into the slot so that it slides under the metal tabs on the sides Internal Card With Bluetooth Wireless Technology CAUTION Before you begin any of the procedures in this section follow the safety instructi...

Страница 135: ...puter 1 Follow the procedures in Before You Begin on page 113 2 Remove the card screw 3 Using your fingers or a plastic scribe carefully pull the card out of the compartment so that you can disconnect the card from its cable and remove it from the computer 4 To replace the card connect the card to the cable and then carefully insert the card into the compartment 5 Replace the card screw 1 card scr...

Страница 136: ...136 Adding and Replacing Parts ...

Страница 137: ...gs Network connectivity Power management Display System information Depending on what you want to do in Dell QuickSet you can start it by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help ...

Страница 138: ...138 Dell QuickSet ...

Страница 139: ...ace any devices installed in the module bay with the Dell TravelLite module Fully charge the main battery and any spare batteries that you plan to carry with you Shut down the computer Disconnect the AC adapter NOTICE When the display is closed extraneous items on the keyboard or palm rest could damage the display Remove any extraneous items such as paper clips pens and paper from the keyboard and...

Страница 140: ...passage through customs Investigate the customs regulations of the countries you plan to visit and consider acquiring an international carnet also known as a merchandise passport from your government Find out what type of electrical outlets are used in the countries you will visit and have appropriate power adapters Check with your credit card company for information about the kinds of emergency t...

Страница 141: ...contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City International Access Code Country Code City Code Departm...

Страница 142: ...actus Technical Support XPS toll free 1300 790 877 General Support 13DELL 133355 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Ca...

Страница 143: ...a Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br E mail BR TechSupport dell com Customer Care and Tech Support 0800 90 3355 Technical Support Fax 51 2104 5470 Customer Care Fax 51 2104 5480 Sales 0800 722 3498 British Virgin Islands General Support toll free 1 866 ...

Страница 144: ... 1 800 847 4096 Hardware Warranty Phone Support small med large business government toll free 1 800 387 5757 Hardware Warranty Phone Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Caym...

Страница 145: ...858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government ...

Страница 146: ...ome Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com General Support 1 80...

Страница 147: ...Code 00 Country Code 33 City Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Techni...

Страница 148: ...92 7320 Switchboard 069 9792 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupp...

Страница 149: ...Accounts 00852 3416 0907 Global Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small Business Division 00852 2969 3105 India Website support ap dell com E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support XPS computers 0802 506 8033 or toll free 1800 425 2066 Technical Support portables desktops ...

Страница 150: ...eneral Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care dial within U K only 0870 907 4499 U K Sales dial within U K only 0870 907 4000 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fa...

Страница 151: ...pport Dell PowerApp Dell PowerEdge Dell PowerConnect and Dell PowerVault toll free 0120 198 498 Technical Support outside of Japan PowerApp PowerEdge PowerConnect and PowerVault 81 44 556 4162 Technical Support projectors PDAs printers routers toll free 0120 981 690 Technical Support outside of Japan projectors PDAs printers routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Orde...

Страница 152: ...ustomer Service Austin Texas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Country Code 853 Technic...

Страница 153: ...ion Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 E mail la techsupport dell com Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Supp...

Страница 154: ...site support ap dell com E mail support ap dell com contactus Technical Support XPS toll free 0800 335 540 General Support 0800 441 567 Nicaragua E mail la techsupport dell com General Support 001 800 220 1377 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS 815 35 043 Technical Support for all other Dell products 671 16882 Relatio...

Страница 155: ... 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico E mail la techsupport dell com General Support 1 877 537 3355 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com General Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com General Support toll free 1 866 464 4352 St Vincent and the Grenadines Webs...

Страница 156: ... 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_su...

Страница 157: ...mer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 020 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS 0848 33 88 57 Technical Support Home and Sma...

Страница 158: ...y Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com...

Страница 159: ... Customer Care 01344 373 186 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Technical Support Technical Support for XPS computers only 0870 366 4180 Technical Support Corporate Preferred Accounts PCA 1000 employees 0870 908 0500 Technical Support for all other products 0870 353 0800 General Home and Small Bus...

Страница 160: ...Business Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3...

Страница 161: ...toll free 1 877 702 4360 Venezuela Website www dell com ve E mail la techsupport dell com General Support 0800 100 4752 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers ...

Страница 162: ...162 Contacting Dell ...

Страница 163: ...mation System chip set Mobile Intel 945 GM Express or Mobile Intel 945 PM Express Data bus width 64 bits DRAM bus width 64 bits Processor address bus width 32 bits Flash EPROM 4 MB Graphics bus 64 bits PCI bus 32 bits ExpressCard ExpressCard controller Intel ICH7 ExpressCard connector one ExpressCard slot 54 mm Cards supported ExpressCard 34 34 mm and ExpressCard 54 54 mm 1 5 V and 3 3 V ExpressCa...

Страница 164: ...SODIMM DDR 2 Minimum memory 256 MB Maximum memory 4 GB Ports and Connectors Audio microphone line in connector two headphone connectors NOTE You can use the microphone line in and headphone connectors to switch to 5 1 surround sound mode see Sound Modes on page 68 IEEE 1394a 4 pin serial connector Mini Card two Type II Mini Card slots Modem RJ 11 port Network adapter RJ 45 port S video TV out 7 pi...

Страница 165: ...ontroller Intel 945 GM Video memory up to 128 MB of shared memory with 256 MB of system memory or 224 MB of shared memory with 512 MB or more of system memory LCD interface LVDS TV support NTSC or PAL in S video composite via dongle and component modes Video type discrete video card Data bus PCI Express X16 Video controller NVIDIA GeForce Go 7400 Video memory 64 MB up to a total of 256 MB shared m...

Страница 166: ...ls program menus media control buttons Microphone directional hypercardioid microphone integrated on camera and rotates with camera available only with integrated camera Display Type active matrix TFT 12 1 inch WXGA True Life Dimensions Height 163 2 mm 6 43 inches Width 261 12 mm 10 28 inches Diagonal 307 93 mm 12 1 inches Maximum resolutions 1280 x 800 at 16 7 million colors Refresh rate 60 Hz Op...

Страница 167: ...nsions Depth 49 mm 1 93 inches 6 cell 60 1 mm 2 37 inches 9 cell Height 24 mm 0 94 inch Width 206 8 mm 8 14 inches Voltage 11 1 VDC Charge time approximate Computer off 1 hour 6 cell Dell ExpressCharge 2 hours 9 cell Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See Power Problems on page 100...

Страница 168: ...nput frequency 47 63 Hz Output current 4 34 A maximum at 4 second pulse 3 34 A 65 W continuous Output power 65 W Rated output voltage 19 5 1 0 VDC Dimensions Height 28 2 mm 1 11 inches Width 57 9 mm 2 28 inches Depth 137 2 mm 5 4 inches Weight with cables 0 4 kg 0 9 lb Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Travel adapter optional Battery continued ...

Страница 169: ... 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 9 GRMS Storage 1 3 GRMS Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 122 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 00...

Страница 170: ...170 Specifications ...

Страница 171: ...onfiguration and display settings Docking device settings Wireless control settings NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup program settings Certain changes might make your computer work incorrectly Viewing the System Setup Screen 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediat...

Страница 172: ...ded by a number are bootable During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable the device or change its ...

Страница 173: ...the keyboard and to remove any dirt or lint from the display NOTICE To help prevent damage to the computer or display do not spray cleaning solution directly onto the display Only use products specifically designed for cleaning displays and follow the instructions that are included with the product Moisten a soft lint free cloth with either water or a display cleaner Do not use alcohol or an ammon...

Страница 174: ...to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are also safe to use on DVDs Camera NOTICE To avoid scratching or fogging the camera lens do not use any solvents or abrasives when cleaning ...

Страница 175: ...ll branded module bay or ExpressCard accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not und...

Страница 176: ...eceiver are on different branch circuits If necessary consult a representative of Dell Inc or an experienced radio television technician for additional suggestions The following information is provided on the device or devices covered in this document in compliance with the FCC regulations Macrovision Product Notice This product incorporates copyright protection technology that is protected by U S...

Страница 177: ...ASF is designed to be platform and operating system independent B battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery powers the computer BIOS basic input output system A program or utility that serves as an interface between the computer ...

Страница 178: ...times but you can write to CD R discs only once clock speed The speed given in MHz that indicates how fast computer components that are connected to the system bus operate COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system an...

Страница 179: ...ion of a DVD Data can be written to a DVD RW disc and then erased and written over rewritten DVD RW technology is different from DVD RW technology DVD RW drive drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display E ECC error checking and correction A type o...

Страница 180: ...ocol used to exchange files between computers connected to the Internet G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 bytes When used to refer to hard drive storage the term is often rounded to 1 000 000 000 bytes GHz gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speeds fo...

Страница 181: ...o that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP typically provides you with ...

Страница 182: ... small card designed for integrated peripherals such as communication NICs The Mini Card is functionally equivalent to a standard PCI expansion card modem A device that allows your computer to communicate with other computers over analog telephone lines Three types of modems include external PC Card and internal You typically use your modem to connect to the Internet and exchange e mail module bay...

Страница 183: ...S that perform basic tests on the major computer components such as memory hard drives and video If no problems are detected during POST the computer continues the start up processor A computer chip that interprets and executes program instructions Sometimes the processor is referred to as the CPU central processing unit PS 2 personal system 2 A type of connector for attaching a PS 2 compatible ke...

Страница 184: ...handheld digital device or digital camera to your computer Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support dell com or when you call Dell for customer service or technical support setup program A program that is used to install and configure hardware and software The setup exe or install exe program comes with most Windows softwar...

Страница 185: ... with security software enhances network and computer security by enabling features such as file and e mail protection travel module A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer U UMA unified memory allocation System memory dynamically allocated to video UPS uninterruptible power supply A backup power source used when the electr...

Страница 186: ...oximate capacity of a battery For example a 66 WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours wallpaper The background pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper WLAN wireless local area network A series of interconnected computers that communicate with each ...

Страница 187: ...leaning 45 using 45 CardBus technology ExpressCards 71 media memory cards 73 134 carnet 140 CD drive problems 89 CD RW drive problems 89 CDs 51 operating system 14 playing 49 Check Disk 90 communications card cover 24 computer crashes 97 protecting 84 computer continued restore computer to previous operating state 108 slow performance 91 98 specifications 163 stops responding 97 conflicts software...

Страница 188: ... 85 reinstalling drivers and utilities 106 drives problems 89 See also hard drive See also optical drive DVD drive problems 89 DVDs 51 playing 49 E End User License Agreement 11 ergonomics information 11 error messages 91 ExpressCards blanks 71 72 CardBus technology 71 extended 71 installing 71 problems 95 removing 72 slot 21 71 types 71 F fan 21 Files and Settings Transfer Wizard 26 firewall Wind...

Страница 189: ...ions 80 problems 99 See also wireless switch modem connector 20 monitor See also display problems 104 switching the video image 33 mouse problems 103 N network connecting to 75 firewall 82 installing Mobile Broadband card 128 installing WLAN card 124 Mobile Broadband 99 problems 99 See also QuickSet using 75 network connector 22 O operating system CD 14 108 112 reinstalling 14 reinstalling Windows...

Страница 190: ...roblems continued software 97 98 sound and speakers 102 speakers 102 spyware 91 98 technical support policy 175 video and monitor 104 Q QuickSet about 54 Help file 14 R RAM See memory regulatory information 11 reinstalling Windows XP 108 resolution setting 33 S S PDIF digital audio enabling 67 safety instructions 11 114 scanner problems 102 screen See monitor security cable slot 21 Service Tag 12 ...

Страница 191: ... video connector 22 problems 104 video controller configuration determining what controller is installed 15 volume adjusting 103 See also media control buttons W warranty information 11 Wi Fi Catcher light light states 21 See also wireless switch Wi Fi Catcher Network Locator 82 Windows Firewall 82 Windows XP Device Driver Rollback 106 enabling display settings for a TV 68 Files and Settings Trans...

Страница 192: ...92 Index 192 Index ...

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