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Getting help

 

Topics:

•

Contacting Dell EMC

•

Registering for online support

•

Accessing support resources

Contacting Dell EMC

You can link your Online Support account with 

VxRail Manager

 and access support resources without having to log in separately.

NOTE: 

If you plan to set up EMC Secure Remote Services (ESRS), you must link your Online Support account to VxRail 

Manager under the same ID or it may not work properly.

Registering for online support

You can create an 

Online Support

 account to access support resources such as:

•

Register your appliance.

•

Obtain product license files and software updates.

•

Download Dell EMC VxRail Series product documentation.

•

Download the SolVe Desktop application.

•

Browse the Dell EMC VxRail Series community and support information.

•

Link your support account for access to resources from within 

VxRail Manager

.

To register for online support:

1

Open 

emc.com/vxrailsupport

 or 

support.emc.com

.

2

Click 

Register here

.

3

Fill in the required information.

You will receive a confirmation email within 48 hours.

Accessing support resources

You can access support resources for your VxRail Series using one of the following methods:

•

VxRail Manager Support

•

emc.com/vxrailsupport 

(or 

support.emc.com

)

•

https://solve.emc.com

NOTE: 

Additional VxRail Series information is available through the SolVe Desktop application. SolVe includes step-by-step 

procedures for replacing certain hardware components, and other tasks.

7

Getting help

33

Содержание VxRail G560

Страница 1: ...Dell EMC VxRail G560 and G560F Appliance Owner s Manual Regulatory Model E43S Series Regulatory Type E43S001 ...

Страница 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 07 Rev A00 ...

Страница 3: ...17 Expansion bus specifications 17 Memory specifications 17 Hard drives and storage specifications 17 Video specifications 18 Environmental specifications 18 Temperature specifications 18 Relative humidity specifications 19 Maximum vibration specifications 19 Maximum shock specifications 19 Maximum altitude specifications 19 Operating temperature de rating specifications 20 Particulate and gaseous...

Страница 4: ... Series hardware tasks 29 Supported hardware components 29 System memory 30 General memory module installation guidelines 30 Expansion cards 31 PCIe slot priority 31 7 Getting help 33 Contacting Dell EMC 33 Registering for online support 33 Accessing support resources 33 4 Contents ...

Страница 5: ...supports 16 memory modules dedicated mezzanine PCIe and Open Compute Project OCP adapters for expansion and connectivity The appliance supports up to 24 x 2 5 inch SAS or SATA drives including up to 4 NVMe SSDs Topics Supported configurations Front view of the appliance Back view of the appliance Diagnostic indicators Locating serial number of your appliance Supported configurations The VxRail G S...

Страница 6: ...Figure 1 Supported configurations for enclosure 6 Overview ...

Страница 7: ...Figure 2 Supported configurations for sled Front view of the appliance Figure 3 Front view of the enclosure with 24 x 2 5 inch drives 1 left control panel 2 drives 0 5 mapped to sled 1 Overview 7 ...

Страница 8: ...n indicator or system state indicator or power button for sleds 1 and 3 Press the power button to turn the sled on or off The power on indicator turns amber when a critical system event occurs NOTE To gracefully shut down an ACPI compliant operating system press the power button 4 system identification button for sleds 1 and 3 Press the system ID button To locate a particular sled within the enclo...

Страница 9: ...utton To locate a particular sled within the enclosure To turn the system ID on or off NOTE If the sled stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode Back view of the appliance Figure 5 Back view of the enclosure with sleds 1 sled 3 2 power supply unit 2 3 sled 1 4 sled 2 5 sled 4 Figure 6 Back view of the sled Overview ...

Страница 10: ...t Enables you to remotely access iDRAC 7 mini display port Enables you to connect a display device to the system For more information see Technical specifications 8 iDRAC Direct micro USB port Enables you to connect a portable device to the sled 9 OCP card slot N A Enables you to connect Open Compute Project OCP expansion cards For more information see Technical specifications 10 EST pull out tab ...

Страница 11: ...condition of the drive Figure 7 Drive indicators 1 Drive activity LED indicator 2 Drive status LED indicator 3 Drive capacity label NOTE This appliance uses a passive backplane and the status LED indicator does not turn on NOTE Drive status indicator behavior is managed by VxRail Not all drive status indicators may be used Power supply unit indicator codes AC power supply units PSUs have an illumi...

Страница 12: ...PSUs have the same power rating This results in a PSU mismatch condition or failure to turn the system on CAUTION When correcting a PSU mismatch replace only the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown To change from a high output configuration to a low output configuration or vice versa you must turn o...

Страница 13: ...PSNT Your hardware is identified by a unique Service Tag number and Product Serial Number Tag PSNT The Service Tag and PSNT is found on the front of the appliance by pulling out the information tag Alternatively the information may be on a sticker on the chassis of the appliance This information is used by Dell EMC to route support calls to the appropriate personnel NOTE Use the 7 digit Service Ta...

Страница 14: ...this section Topics Dimensions of the VxRail G Series appliance Chassis weight Processor specifications PSU specifications System battery Expansion bus specifications Memory specifications Hard drives and storage specifications Video specifications Environmental specifications 2 14 Technical specifications ...

Страница 15: ...e Figure 10 Dimensions of the enclosure Table 4 Dimensions of the enclosure Xa Xb Y Za Zb Zc 482 6 mm 19 inches 448 mm 17 63 inches 86 8 mm 3 41 inches 26 8 mm 1 05 inches 763 2 mm 30 28 inches 797 3 mm 31 38 inches Technical specifications 15 ...

Страница 16: ...ail G Series appliance supports up to two Intel Xeon Scalable product family processors in each of the four independent sleds Each processor supports up to 28 cores PSU specifications The VxRail G Series appliance supports two AC power supply units PSUs Table 7 PSU specifications PSU wattage Class Heat dissipation maximum Frequency Voltage Maximum input current 2400 W AC Platinum 715 BTU hr 50 60 ...

Страница 17: ... 4 x16 PCIe Gen3 CPU 1 Standard Low Profile PCIe form factor x16 buried PCIe riser Slot 5 x16 PCIe Gen3 from CPU 2 Custom form factor NOTE M 2 SATA riser is supported on the buried riser Memory specifications The VxRail G Series appliance supports DDR4 registered DIMMs RDIMMs and Load Reduced DIMMS LRDIMMs Table 9 Memory specifications Memory module sockets Architecture Memory capacity and ranking...

Страница 18: ... 1024 x 768 60 up to 24 1280 x 800 60 up to 24 1280 x 1024 60 up to 24 1360 x 768 60 up to 24 1440 x 900 60 up to 24 Environmental specifications The sections below contains information about the environmental specifications of the system Temperature specifications Table 12 Temperature specifications Temperature Specifications Storage 40 C to 65 C 40 F to 149 F Continuous operation for altitude le...

Страница 19: ... Storage 1 88 Grms at 10 Hz to 500 Hz for 15 min all six sides tested Maximum shock specifications Table 15 Maximum shock specifications Maximum shock Specifications Operating 24 executed shock pulses 6 G in the positive and negative x y z axis for up to 11 ms four pulses on each side of the system Storage Six consecutively executed shock pulses of 71 G in the positive and negative x y z axes for ...

Страница 20: ...equirements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE This condition applies to data center and non data center environments Corrosive dust Air mus...

Страница 21: ...m continuous operating temperature for dual processor configuration TDP W Processor model number Supported heat sinks Max DIMM count per CPU 24x 2 5 HDDs enclosure 205 W 8180 CPU1 FMM2M CPU2 V2DRD CPU1 6 CPU2 8 Not supported 8180M CPU1 FMM2M CPU2 V2DRD CPU1 6 CPU2 8 8168 CPU1 FMM2M CPU2 V2DRD CPU1 6 CPU2 8 200 W 6154 CPU1 FMM2M CPU2 V2DRD CPU1 6 CPU2 8 Not supported 165 W 6150 CPU1 JYKMM CPU2 V2DR...

Страница 22: ...U2 8 30 C 86 F 105 W 5122 CPU1 FMM2M CPU2 V2DRD CPU1 6 CPU2 8 35 C 95 F 5120 CPU1 JYKMM CPU2 V2DRD CPU1 8 CPU2 8 35 C 95 F 5118 CPU1 JYKMM CPU2 V2DRD CPU1 8 CPU2 8 35 C 95 F 85 W 5115 CPU1 JYKMM CPU2 V2DRD CPU1 8 CPU2 8 35 C 95 F 4116 CPU1 JYKMM CPU2 V2DRD CPU1 8 CPU2 8 35 C 95 F 4114 CPU1 JYKMM CPU2 V2DRD CPU1 8 CPU2 8 35 C 95 F 4112 CPU1 JYKMM CPU2 V2DRD CPU1 8 CPU2 8 35 C 95 F 4110 CPU1 JYKMM C...

Страница 23: ...CPU1 8 35 C 95 F 6142 CPU1 FMM2M CPU1 8 35 C 95 F 6136 CPU1 FMM2M CPU1 8 35 C 95 F 8164 CPU1 FMM2M CPU1 8 35 C 95 F 8160M CPU1 FMM2M CPU1 8 35 C 95 F 8160 CPU1 FMM2M CPU1 8 35 C 95 F 140 W 6132 CPU1 FMM2M CPU1 8 35 C 95 F 6152 CPU1 FMM2M CPU1 8 35 C 95 F 6140M CPU1 FMM2M CPU1 8 35 C 95 F 6140 CPU1 FMM2M CPU1 8 35 C 95 F 130 W 6134 CPU1 FMM2M CPU1 8 35 C 95 F 125 W 6126 CPU1 FMM2M CPU1 8 35 C 95 F ...

Страница 24: ... the standard operating temperature 10 C to 35 C the system can operate continuously in temperatures as low as 5 C and as high as 40 C For temperatures between 35 C and 40 C de rate maximum allowable temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the syste...

Страница 25: ... information about the release emc com vxrailsupport Hardware Documents Getting started with your appliance setting up your appliance emc com vxrailsupport Owner s Manual hardware details for your appliance along with technical specifications emc com vxrailsupport Service Procedure Documents SolVe Desktop application the SolVe Desktop application The SolVe Desktop application gathers critical info...

Страница 26: ...ess an iDRAC account named vxadmin or PTAdmin is created This account provides hardware information the VxRail Manager and is required for VxRail Manager and cluster to function properly Ensure that you do not modify or delete this account NOTE Do not install the appliance into a rack or turn on the appliance without the initial configuration of your appliance 4 26 Initial setup and configuration ...

Страница 27: ...ntroller Preboot Execution Environment PXE NOTE Dell EMC has optimized your appliance and it is not recommended to change any of these settings iDRAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make appliance administrators more productive and improve the overall availability of Dell EMC appliances iDRAC alerts administrators to appliance issues helps them perfo...

Страница 28: ...ess The iDRAC IP address is pre configured for DHCP This can be changed to a static IP address by logging into iDRAC NOTE To access iDRAC connect the network cable to the Ethernet connector 1 on the system board Ensure that you change the default user name and password after setting up the iDRAC IP address 28 Pre operating system management applications ...

Страница 29: ... procedures must be performed only by Dell EMC certified service technicians CAUTION To avoid data loss ensure that you refer to the VxRail Series procedures in the SolVe Desktop application before replacing hardware or performing any upgrade procedures 1 Log in to the EMC Online Support site 2 Click SolVe on the main page 3 Click the download link for the SolVe Desktop application 4 Save the exec...

Страница 30: ...16 memory sockets split into two sets of 8 sockets one set per processor Each 8 socket set is organized into channels In each channel the release tabs of the first socket are marked white the second socket black Figure 12 Memory socket locations Memory channels are organized as follows Table 26 Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 1 Slots ...

Страница 31: ...nsion cards PCIe slot priority Table 27 Supported expansion options Riser Form factor Slot CPU mapping Slot width Maximum power consumption PCIe Slot slot 4 Low profile 4 CPU1 PCIe Gen3 x16 x16 connector 75 W Mezzanine slot slot 1 Mezzanine 1 CPU1 PCIe Gen3 x8 through Bridge Board 25 W Open Computing Project OCP mezzanine slot slot 3 Mezzanine 3 CPU1 PCIe Gen3 x16 25 W Riser slot SATA M 2 slot 5 L...

Страница 32: ...mum number of cards Slot 4 Broadcom BCM57414 25G SFP Dual Port Adapter Low profile x8 4 1 Slot 4 Intel Ethernet X710 Dual port 10 GbE SFP Adapter Low profile x8 4 1 Slot 4 Intel 10 GbE Quad Port X710 t Adapter Low profile x8 4 1 32 Replacing and adding hardware ...

Страница 33: ...il Series product documentation Download the SolVe Desktop application Browse the Dell EMC VxRail Series community and support information Link your support account for access to resources from within VxRail Manager To register for online support 1 Open emc com vxrailsupport or support emc com 2 Click Register here 3 Fill in the required information You will receive a confirmation email within 48 ...

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