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Troubleshooting
101
Using Windows Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use
Windows Device Driver Rollback to replace the driver with the previously
installed version.
1
Click Start
→
My Computer
→
Properties
→
Hardware
→
Device Manager .
2
Right-click the device for which the new driver was installed and click Properties .
3
Click the Drivers tab
→
Roll Back Driver .
If Device Driver Rollback does not resolve the problem, use System Restore
(see "Restoring Your Operating System" on page 103) to return your computer
to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities Media
If using Device Driver Rollback or System Restore (see "Restoring Your
Operating System" on page 103) does not resolve the problem, reinstall the
driver from your
Drivers and Utilities media.
1
With the Windows desktop displayed, insert your Drivers and Utilities
media .
If this is your first time to use your Drivers and Utilities media , continue
to step 2. If not, proceed to step 5.
2
When the Drivers and Utilities installation program starts, follow the
prompts on the screen.
NOTE:
In most cases, the
Drivers and Utilities
program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the
autorcd.exe file.
3
When the InstallShield Wizard Complete window appears, remove the
Drivers and Utilities disc and click Finish to restart the computer.
4
When you see the Windows desktop, reinsert the Drivers and Utilities disc .
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