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System fan........................................................................................................................................................................ 19

Removing the system fan..........................................................................................................................................19
Installing the system fan........................................................................................................................................... 20

Coin cell battery............................................................................................................................................................... 20

Removing the coin cell battery................................................................................................................................ 20
Installing the coin cell battery....................................................................................................................................21

System board.................................................................................................................................................................... 21

Removing the system board..................................................................................................................................... 21
Installing the system board.......................................................................................................................................23
System board layout..................................................................................................................................................24

3 Technology and components....................................................................................................................... 26

Processors........................................................................................................................................................................ 26

Identifying processors in Windows 10..................................................................................................................... 26
Verifying the processor usage in Task Manager....................................................................................................26
Verifying the processor usage in Resource Monitor............................................................................................. 27

Chipsets............................................................................................................................................................................ 28

Downloading the chipset driver............................................................................................................................... 28
Identifying the chipset in Device Manager on Windows 10..................................................................................28
Intel chipset drivers................................................................................................................................................... 29

Intel HD Graphics ............................................................................................................................................................30

Intel HD Graphics drivers..........................................................................................................................................30

Display options................................................................................................................................................................. 30

Hard drive options............................................................................................................................................................ 31

Identifying the hard drive in Windows 10.................................................................................................................31
Entering BIOS setup..................................................................................................................................................32

USB features.................................................................................................................................................................... 32

HDMI 1.4............................................................................................................................................................................34

HDMI 1.4 Features..................................................................................................................................................... 34
Advantages of HDMI.................................................................................................................................................35

Memory features............................................................................................................................................................. 35

Realtek HD audio drivers.................................................................................................................................................38

4 Troubleshooting your computer...................................................................................................................39

Contents

Содержание Vostro 3267

Страница 1: ...Dell Vostro 3267 3268 Owner s Manual Regulatory Model D13S Regulatory Type D13S002 ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 01 Rev A00 ...

Страница 3: ...ng the expansion card 11 Hard drive 11 Removing the hard drive assembly 11 Removing the hard drive from the hard drive bracket 11 Installing the hard drive into the hard drive bracket 12 Installing the hard drive assembly 12 Optical drive 12 Removing the optical drive 12 Removing the optical drive bracket 13 Installing the optical drive bracket 14 Installing the optical drive 14 WLAN card 15 Remov...

Страница 4: ...n Device Manager on Windows 10 28 Intel chipset drivers 29 Intel HD Graphics 30 Intel HD Graphics drivers 30 Display options 30 Identifying the display adapter 30 Downloading drivers 30 Changing the screen resolution 30 Adjusting brightness in Windows 10 31 Connecting to external display devices 31 Hard drive options 31 Identifying the hard drive in Windows 10 31 Entering BIOS setup 32 USB feature...

Страница 5: ...ons screen options 49 Performance screen options 49 Power Management screen options 50 POST Behavior screen options 51 Virtualization support screen options 51 Maintenance screen options 51 System Log screen options 52 SupportAssist System Resolution screen options 52 6 Specifications 53 ProcessorSystem informationMemoryVideoAudioCommunicationExpansion busDrivesCardsExternal connectorsControl Ligh...

Страница 6: ... touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you d...

Страница 7: ...hold the power button for about 6 seconds to turn them off After working inside your computer After you complete any replacement procedure ensure that you connect any external devices cards and cables before turning on your computer 1 Replace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 2 Connect any telephone or netwo...

Страница 8: ...wdriver Cover Removing the cover 1 Follow the procedure in Before working inside your computer 2 Follow the steps to remove the cover a Remove the 6 32xL6 35 screws that secure the cover to the computer 1 b Slide the computer cover towards the back of the computer 2 c Lift and remove the cover from the computer 3 Installing the cover 1 Slide the cover from the back of the computer until the latche...

Страница 9: ...computer 2 Rotate the front bezel toward the front of the computer 3 Press the front bezel until the tabs snap in 4 Install the cover 5 Follow the procedure in After Working Inside Your Computer Cooling shroud Removing the cooling shroud NOTE Cooling shroud is not a mandatory removal but recommended for easier access to the cables 1 Follow the procedure in Before working inside your computer 2 Rem...

Страница 10: ...he procedure in After Working Inside Your Computer Expansion card Removing the expansion card 1 Follow the procedure in Before working inside your computer 2 Remove the cover 3 Perform the following steps to remove the expansion card a Pull the metal tab to release the expansion card 1 b Push the tab forward 2 and remove the expansion card from the slot on the computer 3 10 Removing and installing...

Страница 11: ...b bezel c cooling shroud 3 Disconnect the power and the data cables from the hard drive NOTE For easy access to the power and the data cables it is recommended to remove the cooling shroud 4 Follow the steps to remove the hard drive assembly a Remove the 6 32xL3 6 screws that secure the hard drive to the drive bay b Press the blue tab and slide the hard drive from the hard drive bay Removing the h...

Страница 12: ...assembly into the drive bay 2 Tighten the 6 32xL3 6 screws to secure the hard drive assembly to the computer 3 Connect the data and power cables to the hard drive 4 Install a cooling shroud b front bezel c cover 5 Follow the procedures in After Working Inside Your Computer Optical drive Removing the optical drive 1 Follow the procedure in Before working inside your computer 2 Remove the a cover b ...

Страница 13: ...e the optical drive 2 and lift it up to remove it from the chassis 3 Removing the optical drive bracket 1 Follow the procedure in Before working inside your computer 2 Remove the a cover b bezel c cooling shroud d hard drive assembly e optical drive 3 Follow the steps to remove the bracket from the optical drive a Remove the M2L2 04 screws that secure the bracket to the optical drive Removing and ...

Страница 14: ...re the optical drive to the bracket 3 Install the a optical drive b hard drive assembly c cooling shroud d front bezel e cover 4 Follow the procedures in After Working Inside Your Computer Installing the optical drive 1 Insert the optical drive into the slot until it clicks into place 2 Tighten the 6 32xL3 6 screw to secure the drive to the chassis 3 Connect the data and power cables to the optica...

Страница 15: ...astic tab that secures the WLAN card to the computer 1 2 b Disconnect the WLAN cables from the connectors on the WLAN card 3 c Remove the WLAN card from its connector on the system board 4 Installing the WLAN card 1 Insert the WLAN card to the connector on the system board 2 Connect the WLAN cables to the connectors on the WLAN card 3 Place the plastic tab and tighten the M2L3 5 screw to secure th...

Страница 16: ...ly a Disconnect the heat sink assembly cable from the system board 1 b Remove the screws to loosen the processor fan and the heat sink 2 c Lift the heat sink and remove it from the chassis 3 Installing the heat sink assembly 1 Place the heat sink assembly in the slot by aligning with the screw holders 2 Tighten the screws to secure the heat sink assembly to the system board 3 Connect the heat sink...

Страница 17: ...odule into the memory module socket until the clips secure the memory module 2 Install the cover 3 Follow the procedure in After working inside your computer Power supply unit Removing the power supply unit PSU 1 Follow the procedure in Before working inside your computer 2 Remove the a cover b bezel c cooling shroud d hard drive assembly e optical drive 3 Perform the following steps to remove the...

Страница 18: ...ower supply unit PSU 1 Slide the PSU towards the back of the computer until it snaps into place 2 Tighten the 6 32xL6 35 screws to secure the power supply unit to the computer 3 Route the PSU cables through the placeholder 4 Connect the PSU cables to their connectors on the system board 5 Install the a optical drive b hard drive assembly c cooling shroud d front bezel e cover 18 Removing and insta...

Страница 19: ... c cooling shroud d hard drive assembly e optical drive 3 Perform the following steps to remove the system fan from the computer a Disconnect the system fan cable from the connector on the system board 1 b Unroute the system fan cable 2 4 Remove the M6xL10 screws that secure the system fan to the computer chassis and remove it from the computer 1 2 Removing and installing components 19 ...

Страница 20: ...r on the system board 4 Install the a optical drive b hard drive assembly c cooling shroud d front bezel e cover 5 Follow the procedure in After Working Inside Your Computer Coin cell battery Removing the coin cell battery 1 Follow the procedures in Before working inside your computer 2 Remove the a cover b bezel c cooling shroud d hard drive assembly 20 Removing and installing components ...

Страница 21: ...battery 1 Place the coin cell battery in its slot on the system board 2 Press until the release latch springs back into place and secures it 3 Install the a optical drive b hard drive assembly c cooling shroud d front bezel e cover 4 Follow the procedures in After Working Inside Your Computer System board Removing the system board 1 Follow the procedure in Before working inside your computer 2 Rem...

Страница 22: ... unit k system fan l coin cell battery 3 Disconnect the cables from the system board 4 Follow the steps to release the I O panel a Remove the 6 32xL6 35 screw that secures the I O panel to the chassis 1 b Press the tab to release the I O panel from the chassis 2 c Pull the I O panel to release the I O panel 22 Removing and installing components ...

Страница 23: ...e system board to the chassis 1 b Lift the system board from the chassis Installing the system board 1 Insert the system board and ensure that ports are aligned to the holes on the back panel 2 Tighten the 6 32xL6 35 screws to secure the system board Removing and installing components 23 ...

Страница 24: ... unit d heat sink assembly e WLAN card f optical drive g hard drive assembly h cooling shroud i memory module j expansion card k front bezel l cover 7 Follow the procedures in After Working Inside Your Computer System board layout 1 Processor socket 2 CPU fan connector 3 PSU connector 4 Memory slot 5 WLAN card slot 6 Power button cable connector 7 Coin cell battery connector 8 System fan connector...

Страница 25: ... power connector 10 SATA0 connector 11 SATA2 connector 12 PSU connector 13 SATA1 connector 14 PCIex16 card slot 15 PCIex1 card slot 16 Clear CMOS Jumper 17 Clear password Removing and installing components 25 ...

Страница 26: ... 3 MB Cache 3 50 GHz Intel 7th Generation Core i3 7100 3 MB Cache 3 90 GHz Intel 7th Generation Core i5 7400 6 MB Cache up to 3 50 GHz Intel 7th Generation Core i7 7700 8 MB Cache up to 4 20 GHz NOTE The clock speed and performance varies depending on the workload and other variables Total cache up to 8 MB cache depending on processor type Identifying processors in Windows 10 1 Tap Search the Web ...

Страница 27: ...click the desktop 2 Select Start Task Manager The Windows Task Manager window is displayed 3 Click the Performance tab in the Windows Task Manager window The processor performance details are displayed 4 Click Open Resource Monitor Technology and components 27 ...

Страница 28: ...s 5 Select the operating system installed in your computer 6 Scroll down the page expand Chipset and select your chipset driver 7 Click Download File to download the latest version of the chipset driver for your computer 8 After the download is complete navigate to the folder where you saved the driver file 9 Double click the chipset driver file icon and follow the instructions on the screen Ident...

Страница 29: ...Intel chipset drivers Verify if the Intel chipset drivers are already installed in the computer Table 1 Intel chipset drivers Before installation After installation Technology and components 29 ...

Страница 30: ... the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers and Downloads 5 Select the operating system installed on your computer 6 Scroll down the page and select the graphic driver to install 7 Click Download File to download the graphic driver for your computer 8 After the...

Страница 31: ...ter to an external display device 1 Ensure that the projector is turned on and plug the projector cable into a video port on your computer 2 Press the Windows logo P key 3 Select one of the following modes PC screen only Duplicate Extend Second Screen only NOTE For more information see the document that shipped with your display device Hard drive options This computer supports HDD Identifying the ...

Страница 32: ...ntroduction Year USB 3 0 4 8 Gbps Super Speed 2010 USB 2 0 480 Mbps High Speed 2000 USB 1 1 12 Mbps Full Speed 1998 USB 1 0 1 5 Mbps Low Speed 1996 USB 3 0 SuperSpeed USB For years the USB 2 0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold and yet the need for more speed grows by ever faster computing hardware and ever greater bandwi...

Страница 33: ...nition video content terabyte storage devices high megapixel count digital cameras etc USB 2 0 may not be fast enough Furthermore no USB 2 0 connection could ever come close to the 480Mbps theoretical maximum throughput making data transfer at around 320Mbps 40MB s the actual real world maximum Similarly USB 3 0 connections will never achieve 4 8Gbps We will likely see a real world maximum rate of...

Страница 34: ... 4 and its features along with the advantages HDMI High Definition Multimedia Interface is an industry supported uncompressed all digital audio video interface HDMI provides an interface between any compatible digital audio video source such as a set top box DVD player or A V receiver and a compatible digital audio and or video monitor such as a digital TV DTV The intended applications for HDMI ar...

Страница 35: ...2400 MHz Verifying system memory Windows 10 1 Clickthe Windows button and select All Settings System 2 Under System click About Verifying system memory in setup 1 Turn on or restart your computer 2 Perform one of the following actions after the Dell logo is displayed With keyboard Tap F2 until the Entering BIOS setup message appears To enter the Boot selection menu tap F12 3 On the left pane selec...

Страница 36: ...ite Latency AL CWL AL CWL Expanded values DQ Driver ALT 40 Omega 48 Omega Optimal for PtP Applications DQ Bus SSTL15 POD12 Less I O Noise and Power RTT Values in Omega 120 60 40 30 20 240 120 80 60 48 40 34 Support for higher data rates RTT not allowed READ Bursts Disables during READ Bursts Ease of use ODT Modes Nominal Dynamic Nominal Dynamic Park Add l Control Mode OTF Value Change ODT Control ...

Страница 37: ... to help with insertion and alleviate stress on the PCB during memory installation Figure 3 Curved edge Troubleshooting Memory errors on the system display the new ON FLASH FLASH or ON FLASH ON failure code If all memory fails the LCD does not turn on Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keybo...

Страница 38: ...ue to wait until you see the desktop Turn off the computer and try again Realtek HD audio drivers Verify if the Realtek audio drivers are already installed in the computer Table 5 Realtek HD audio drivers Before installation After installation 38 Technology and components ...

Страница 39: ...mber 4 white 3 4 Recovery image invalid 3 amber 3 white 3 3 Recovery image not found Diagnostic error messages Table 7 Diagnostic error messages Error messages Description AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the System Setup program BAD COMMAND OR FILE NAME Ensure that you have s...

Страница 40: ...HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in Dell Diagnostics HARD DISK DRIVE FAILURE The hard drive doe...

Страница 41: ... it MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory module or if necessary replace it MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory module or if necessary replace it NO BOOT DEVICE AVAILABLE The computer cannot find th...

Страница 42: ...tem Memory tests and the Keyboard Controller test in Dell Diagnostics or Contact Dell X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again System error messages Table 8 System error messages System message Description Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and con...

Страница 43: ...orted that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard disk drive failure Troubleshooting your computer 43 ...

Страница 44: ...ait too long and the operating system logo appears wait until you see the desktop Then shut down or restart your computer and try again NOTE After the Dell logo appears you can also press F12 and then select BIOS setup System setup options NOTE Depending on the computer and its installed devices the items listed in this section may or may not appear General screen options This section lists the pr...

Страница 45: ...time System Configuration screen options Option Description Integrated NIC Allows you to configure the integrated network controller The options are Disabled Enabled Enabled w PXE This option is enabled by default SATA Operation Allows you to configure the internal SATA hard drive controller The options are Disabled AHCI This option is enabled by default Drives Allows you to configure the SATA dri...

Страница 46: ...the front USB configuration Front Port 1 Left This option is enabled by default Front Port 2 Right This option is enabled by default Audio This field enables or disables the integrated audio controller By default the Enable Audio option is selected The options are Enable Microphone This option is enabled by default Miscellaneous Devices Allows you to enable or disable the following devices Enable ...

Страница 47: ...u to determine the minimum and maximum length of the Administrator and System passwords Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password when they are set The options are Disabled Reboot bypass Default setting Disabled Password Change Allows you to enable the disable permission to the System and Hard Drive passwords when the admin pa...

Страница 48: ...cure Boot screen options Option Description Secure Boot Enable This option enables or disables the Secure Boot feature Disabled Enabled Default setting Enabled Expert Key Management Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are PK KEK db dbx If you enable the Custom Mode the relevant opt...

Страница 49: ...enabled by default Allows you to enable or disable multi core support for the processor The installed processor supports two cores If you enable Multi Core Support two cores are enabled If you disable Multi Core Support one core is enabled All enabled by default 1 2 3 Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature Enable Intel SpeedStep Default setting The option is en...

Страница 50: ...5 only Enabled in S4 and S5 USB Wake Support Allows you to enable USB devices to wake the system from Standby NOTE This feature is only functional when the AC power adapter is connected If the AC power adapter is removed during Standby the system setup removes power from all the USB ports to conserve battery power Enable USB Wake Support Default setting The option is disabled Wake on LAN WLAN Allo...

Страница 51: ...irtualization support screen options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology Enable Intel Virtualization Technology default VT for Direct I O Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O Enable VT for Direct I O enabled ...

Страница 52: ...by default System Log screen options Option Description BIOS Events Allows you to view and clear the System Setup BIOS POST events SupportAssist System Resolution screen options Option Description Auto OS Recovery Threshold Allows you to control the automatic boot flow for SupportAssist System Options are Off 1 2 Enabled by default 3 SupportAssist OS Recovery Allows you to recover the SupportAssis...

Страница 53: ...tel 6th Generation Core i5 6400 For Vostro 3268 Intel 7th Generation Celeron G3930 Intel 7th Generation Pentium G4560 Intel 7th Generation Core i3 7100 Intel 7th Generation Core i5 7400 Intel 7th Generation Core i7 7700 System information Feature Chipset Intel H110 Memory Feature Specification Memory module connector Two DDR4 U DIMM slots Memory module capacity 2 GB 4 GB and 8 GB Type 2133 MHz for...

Страница 54: ... PCI express x16 graphics card NVIDIA GT 710 LP Low Profile with 2 GB memory DDR3 Audio Feature Specification Type Integrated 5 1 high definition audio Communication Feature Specification Type Dell Wireless Combo Card DW1707 and DW1810ac and Intel 3165ac 10 100 1000 Gigabit Ethernet Bluetooth v4 0 LE Expansion bus Feature Specification SATA 6 Gbps for hard drive 1 5 Gbps for optical drive USB 2 0 ...

Страница 55: ...5 hole VGA connector one 19 pin HDMI connector Memory card reader One Control Lights And Diagnostic Lights Feature Specification Power button light White light solid white light indicates power on state blinking white light indicates sleep stand by state of the computer Amber light solid amber light indicates boot failure System Power Error blinking amber light indicates boot failure System Power ...

Страница 56: ...92 60 mm 3 65 inches Depth 314 5 mm 12 38 inches Weight Minimum 4 40 kg 9 71 pounds Environmental specifications Feature Specification Temperature Operating 10 C to 35 C 50 F to 95 F Temperature Storage 40 C to 65 C 40 F to 149 F Relative humidity 20 to 80 non condensing Altitude Operating 15 20 m to 5000 m 50 ft to 10 000 ft Altitude Storage 15 20 m to 10668 m 50 ft to 35 000 ft Airborne contamin...

Страница 57: ... service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link based on...

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