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A possible
processor
failure has
occurred.
Reseat the processor (see
Removing the Processor Module
).
If the problem persists, contact Dell Support.
A possible
graphics
card/video
failure has
occurred.
Reseat any installed graphics cards.
If available, install a working graphics card into your computer.
If the problem persists, contact Dell Support.
A possible LCD
failure has
occurred.
Reseat the LCD cable (see
Removing the Display Assembly
).
If the problem persists, contact Dell Support.
A possible
keyboard
failure has
occurred.
Reseat the keyboard (see
Removing the Keyboard
).
If available, connect an external keyboard.
If the problem persists, contact Dell Support.
A possible USB
controller
failure has
occurred.
Remove any USB devices.
If the problem persists, contact contact Dell Support.
Hardware Troubleshooter
If a device is either not detected during the operating system setup or is detected, but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the incompatibility.
Windows Vista
®
:
1. Click the Windows Vista start button
,
and click
Help and Support.
2. Type
hardware troubleshooter
in the search field and press <Enter> to start the search.
3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
Windows XP:
1. Click
Start
®
Help and Support
.
2. Type
hardware troubleshooter
in the search field and press <Enter> to start the search.
3. In the
Fix a Problem
section, click
Hardware Troubleshooter
.
4. In the
Hardware Troubleshooter
list, select the option that best describes the problem, and click
Next
to follow the
remaining troubleshooting steps.
Dell Diagnostics
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions that
shipped with your computer.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
Solving Problems
, and then run the Dell Diagnostics
before contacting Dell for assistance.
Start the Dell Diagnostics from your hard drive or from the
Drivers and Utilities
media provided with your computer.