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46

        |       Troubleshooting

Specific 

Symptoms

What You 

Experience

Possible Solutions

No image 
when using DP 
connection to 
the PC

Black screen

• Verify which DP standard is your Graphics Card 

certified to. Download and install the latest 
graphics card driver.

• Some DP 1.1 or DP 1.2 graphics card cannot 

support DP 1.4 monitors. Go to OSD menu, under 
Input Source selection, press and hold DP select 

 key for 8 sec to change the monitor setting 

from DP 1.4 to DP 1.2. 

Содержание UltraSharp UP3218K

Страница 1: ...Model UP3218K Regulatory model UP3218Kt Dell UltraSharp UP3218K User s Guide ...

Страница 2: ...NING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Страница 3: ...18 Attaching the Stand 18 Using the Tilt Swivel and Vertical Extension 19 Adjusting the Rotation Display Settings of Your System 20 Connecting Your Monitor 20 Organizing Your Cables 24 Removing the Monitor Stand 24 Wall Mounting Optional 25 Operating the Monitor 26 Turning on the Monitor 26 Using the Front Panel Controls 26 Using the On Screen Display OSD Menu 29 Troubleshooting 42 Self Test 42 Co...

Страница 4: ...agnostics 43 Common Problems 44 Product Specific Problems 45 Appendix 47 Safety Instructions 47 FCC Notices U S only and Other Regulatory Information 47 Contacting Dell 47 Setting Up Your Monitor 48 Maintenance Guidelines 50 ...

Страница 5: ...n below Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Power cable varies by country DP cable DP to DP x 2 pcs ...

Страница 6: ...ndards Association VESA 100 mm mounting holes for flexible mounting solutions Ultra thin bezel minimizes the bezel gap in multi monitor usage enabling easier set up with an elegant viewing experience Dual DP to support 7680 x 4320 60Hz Support for Displayport version DP1 4 Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimizat...

Страница 7: ...About Your Monitor 7 Identifying Parts and Controls Front view Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator ...

Страница 8: ... kit 100 mm x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Release stand from monitor 4 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 5 LED touch PAD Stand is fixed while DELL Logo light on 6 Cable management hole Use to organize cables by placing them through the hole ...

Страница 9: ...port does not support headphones WARNING Excessive sound pressure from earphones or headphones can cause hearing damage or loss 5 USB upstream port Connect the USB cable that comes with your monitor to the computer Once this cable is connected you can use the USB downstream connectors on the monitor 6a 6b USB downstream ports 4 Connect your USB devices You can only use these connectors after you h...

Страница 10: ...angle Horizontal 178 typical Vertical 178 typical Luminance output 400 cd m Center 1 Point typical Contrast ratio 1300 to 1 typical Faceplate coating Anti Reflective treatment of the front polarizer 2H Backlight LED Response Time 8 ms normal 6 ms fast Color depth 10 bit 1 07 Billion colors Color gamut Adobe RGB 100 sRGB 100 REC709 100 DCI 98 Resolution Specifications Horizontal scan range 30 kHz t...

Страница 11: ... 108 0 1280 x 800 49 3 60 0 71 0 1280 x 1024 64 0 60 0 108 0 1280 x 1024 80 0 75 0 135 0 1600 x 1200 75 0 60 0 162 0 1920 x 1080 67 5 60 0 193 5 2048 x 1080 26 3 24 0 26 3 2048 x 1080 66 7 60 0 66 6 2560 x 1440 88 8 60 0 241 5 3840 x 2160 133 3 60 0 533 3 7680 x 4320 266 6 60 0 2089 8 To display 7680 x 4320 at 60 Hz both DP1 and DP2 must be connected to the same graphics card DP source s graphics ...

Страница 12: ...C 1 2 Signal cable type DP to DP 1 8 M cable USB 3 0 1 8 M cable Dimensions with stand Height extended 618 0 mm 24 33 inches Height compressed 498 4 mm 19 62 inches Width 720 5 mm 28 37 inches Depth 222 0 mm 8 74 inches Dimensions without stand Height 421 2 mm 16 58 inches Width 720 5 mm 28 37 inches Depth 53 2 mm 2 10 inches Stand dimensions Height extended 479 0 mm 18 85 inches Height compressed...

Страница 13: ...Operating 0 C to 35 C 32 F to 95 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 426 7 BTU hour maximum 296 8 BTU hour typical ...

Страница 14: ... of the following message is displayed Dell UltraSharp 32 Monitor Press any key on the keyboard or move the mouse or wake it up If there is no display press the monitor button again to select the correct input source No DP 1 signal from your device UP3218K Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor Maximum power consumption with max...

Страница 15: ...DP connector Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 16: ...device is BC 1 2 compatible NOTE The monitor s USB ports work only when the monitor is on or in the power save mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate Power consumption SuperSpeed 5 Gbps 4 5 W Max each port Hi Speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max each port...

Страница 17: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Страница 18: ...nd If you purchased any other stand see the documentation shipped with the stand to set it up CAUTION Place monitor of a flat clean and soft surface to avoid scratching the display panel To attach the monitor stand 1 Remove the monitor protective cover and place the monitor with its front facing downward on it 2 Insert the stand to the groove on the back of the monitor 3 Press the stand down till ...

Страница 19: ...or set up instructions Tilt Swivel and Vertical Extension With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended and fully tilted up to avoid hitting the bottom edge of the monitor...

Страница 20: ...have an AMD graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab click Graphic Properties select the Rotation tab and then set the preferred rotation NOTE If you do not see the ro...

Страница 21: ...ettings Monitor Sleep Disable 2 8K4K resolution changed after recovery from PC standby Hibernate Reboot In certain cases graphics card may not detect the monitor properly when the monitor goes to sleep Disable monitor Sleep by OSD Menu Energy Settings Monitor Sleep Disable Reboot PC 1 BIOS Post screen is not observed black screen during BIOS Post long period of black screen when monitor wake from ...

Страница 22: ...r graphics card is capable to support 8k4k Use only the in box DP cables for connection to your PC Non DP certified or low quality DP cable may degrade signal integrity bandwidth resulting in reduced performance Recommended list of cards nVidia GeForce series GTX1070 1080 Quadro series P5000 6000 AMD Radeon series RX480 Ensure the graphics card has 2 or more DP outputs Graphics card requirement Wi...

Страница 23: ...ed to an appropriate USB 3 0 port on your computer 2 Connect the USB 3 0 peripherals to the downstream USB 3 0 ports on the monitor 3 Plug the power cables for your computer and monitor into nearby outlet 4 Turn On the monitor and the computer If your monitor displays an image installation is complete If it does not display an image see Troubleshooting USB CAUTION The graphics are used for the pur...

Страница 24: ...N To prevent scratches on the LCD screen while removing the stand make sure that the monitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the s...

Страница 25: ...r cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight...

Страница 26: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Страница 27: ...trast bar 3 Shortcut key Input Source Use this button to choose from a list of Input Source 4 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 5 Exit Use this button to go back to the main menu or exit the OSD main menu 6 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates th...

Страница 28: ...ont of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Страница 29: ...arp 32 Monitor Brightness Contrast Color Display Input Source 75 75 Menu Personalize Others 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to ...

Страница 30: ...al adjustment of Brightness is disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the monitor Input Source Use the Input Source menu to sel...

Страница 31: ...connector Use to select the DP 2 input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setting mode Dell UltraSharp 32 Monitor Brightness Contrast Color Display Menu Input Source Personalize Others Input Color Format Preset M...

Страница 32: ...s This is the default preset mode ComfortView Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes Movie Ideal for movies Game Ideal for most gaming applications Color Temp The screen appears warmer with a red yellow tint with slider set at 5 000K or cooler with blue tint with slider set at 10 000K Color Space Allows users to select the color spa...

Страница 33: ...ly adjust the color settings Press the and buttons to adjust the Red Green and Blue values and create your own preset color mode Use the and buttons to select the Gain Offset Hue Saturation Dell UltraSharp 32 Monitor Gain Offset Hue Saturation Custom Color Gain Select it to adjust input RGB signal gain level default value is 100 Offset Select it to adjust RGB black level offset value default value...

Страница 34: ...is connected to a computer or DVD player using the DP to DP cable YPbPr Select this option if your DVD player supports only YPbPr output Dell UltraSharp 32 Monitor Brightness Contrast Color Display Menu Input Source Personalize Others Input Color Format Preset Modes Reset Color RGB YPbPr Reset Color Resets your monitor s color settings to the factory defaults ...

Страница 35: ... Allows you to increase the level of contrast to provide sharper and more detailed image quality Push the button to select the Dynamic Contrast On or Off NOTE For Game and Movie preset mode only NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Response Time Allows you to set the Response Time to Normal or Fast Uniformity Compensation Select screen brightness a...

Страница 36: ...0 20 s Transparency Language Timer Reset Menu Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adj...

Страница 37: ...sonalization Shortcut Key 1 Power Button LED Allows you to set the state of the power light to save energy Logo LED On To light up the Dell logo light on the stand Off To turn off the Dell logo light on the stand USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will...

Страница 38: ...Display Info Displays the monitor s current settings Auto Rotation You can adjust the menu according to your display rotation DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Off to turn off this feature On this feature for best user experience and optimum performance of your monitor Dell UltraSharp 32 Monitor Bri...

Страница 39: ... 32 Monitor Brightness Contrast Color Display Menu Input Source Personalize Others LCD Conditioning DDC CI Firmware Reset Others On Off Auto Rotation Factory Reset Display Info Firmware Firmware version Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults NOTE This monitor has a built in feature to automatically cal...

Страница 40: ...t input timing is not supported by the monitor display Please change your input timing to listed timing as per the monitor specifications 7680x4320 60Hz or any other monitor UP3218K This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended ...

Страница 41: ...oard or move the mouse or wake it up If there is no display press the monitor button again to select the correct input source No DP 1 signal from your device UP3218K If either DP 1 DP 2 input is selected and the corresponding cable is not connected a floating dialog box as shown below appears Dell UltraSharp 32 Monitor The display will go into Power Save Mode in 4 minutes No DP 1 Cable www dell co...

Страница 42: ...lack background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen Dell UltraSharp 32 Monitor The display will go into Power Save Mode in 4 minutes No DP 1 Cable www dell com support monitors UP3218K or Dell UltraShar...

Страница 43: ...Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display in gre...

Страница 44: ...g Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that canoccur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that canoccur in LCD technology Fo...

Страница 45: ...rnatively use a dynamically changing screensaver Product Specific Problems Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons on the front panel OSD does not appear o...

Страница 46: ...ck screen Verify which DP standard is your Graphics Card certified to Download and install the latest graphics card driver Some DP 1 1 or DP 1 2 graphics card cannot support DP 1 4 monitors Go to OSD menu under Input Source selection press and hold DP select key for 8 sec to change the monitor setting from DP 1 4 to DP 1 2 ...

Страница 47: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Страница 48: ...ick Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 7680 x 4320 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter you...

Страница 49: ...vers for your graphics adapter attempt to set the resolution to 7680 x 4320 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA AMD Intel etc 5 Refer to the graphic card provider website for updated driver...

Страница 50: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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