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6. Trouble Shooting Instructions
Product speci c problems
Problem
What you
experience
Possible solutions
Screen image is
too small
Image is
centered on
screen, but
does not ll
entire viewing
area
• Check the Aspect Ratio setting in the Display
menu OSD.
• Reset the monitor to factory settings.
Cannot adjust
the monitor
with the
buttons on the
front panel
OSD does not
appear on the
screen
• Turn o the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.
No Input Signal
when user
controls are
pressed
No picture, the
LED light is
white
• Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged
in properly. Connect the signal cable again, if
necessary.
• Reset the computer or video player.
The picture
does not ll the
entire screen
The picture
cannot ll the
height or width
of the screen
• Due to di erent video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
• Run the built-in diagnostics.
No image
when using DP
connection to
the PC
Black screen
• Verify which DP standard (DP 1.1a or DP 1.4) is
your Graphics Card certi ed to. Download and
install the latest graphics card driver.
• Some DP 1.1a graphics card cannot support
DP 1.4 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select
joystick key for 8 seconds to change the monitor
setting from DP 1.4 to DP 1.1a.