40
41
Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
See “Solving Problems” on page
1.
24 for
information and procedures that pertain to
the problem your computer is experiencing.
See “Dell Diagnostics” on page
2.
32 for
procedures on how to run Dell Diagnostics.
Fill out the “Diagnostic Checklist” on
3.
page 44.
Use Dell’s extensive suite of online services
4.
available at Dell Support (
support.dell.com
)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 41 for a more extensive list of Dell
Support online.
If the preceding steps have not resolved the
5.
problem, see “Contacting Dell” on page 45.
NOTE:
Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
NOTE:
Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the
Dell Accessories
folder,
double-click the
Express Service Code
icon, and
follow the directions.
NOTE:
Some of the following services
are not always available in all locations
outside the continental U.S. Call your local
Dell representative for information on
availability.
Getting Help
Technical Support and Customer
Service
Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff uses computer-based diagnostics
to provide fast, accurate answers.
To contact Dell’s support service, see “Before
You Call” on page 44 and then see the contact
information for your region or go to
support.dell.
com
.
DellConnect
™
DellConnect is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to
support.dell.com
and click
DellConnect
.
Online Services
You can learn about Dell products and services
on the following websites:
www.dell.com
•
www.dell.com/ap
•
(Asian/Pacific countries
only)
www.dell.com/jp
•
(Japan only)
www.euro.dell.com
•
(Europe only)
www.dell.com/la
•
(Latin American and
Caribbean countries)
www.dell.ca
•
(Canada only)
You can access Dell Support through the
following websites and e-mail addresses:
Dell Support websites
support.dell.com
•
support.jp.dell.com
•
(Japan only)
support.euro.dell.com
•
(Europe only)
