32
Using Support Tools
33
Using Support Tools
Enter system setup and ensure that the boot
•
sequence information is correct (see the
Service Manual
on the Dell Support website
at
support.dell.com
).
No timer tick interrupt
— A chip on the system
board might be malfunctioning or motherboard
failure (see the
Service Manual
on the Dell
Support website at
support.dell.com
).
USB over current error
— Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both of
them.
NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive problem
—
S.M.A.R.T error, possible hard disk drive failure.
This feature can be enabled or disabled in the
BIOS setup (see “Contacting Dell” on page 45
for assistance).
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter
to resolve the
incompatibility.
To start the Hardware Troubleshooter:
Click
1. Start
→
Help and Support
.
Type
2.
hardware troubleshooter
in
the search field and press <Enter> to start
the search.
In the search results, select the option that
3.
best describes the problem and follow the
remaining troubleshooting steps.
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 48 and run the
Dell Diagnostics before you contact Dell for
technical assistance.
It is recommended that you print these
procedures before you begin.
NOTICE:
Dell Diagnostics works only on
Dell computers.
NOTE:
The
Drivers and Utilities
media
is optional and may not ship with your
computer.
See the System Setup section in the
Service
Manual
to review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active.
Start the Dell Diagnostics from your hard drive
or from the
Drivers and Utilities
media.
Starting Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE:
If your computer cannot display a
screen image, see “Contacting Dell” on
page 45.
Ensure that the computer is connected to an
1.
electrical outlet that is known to be working
properly.
Turn on (or restart) your computer.
2.
When the DELL
3.
™
logo appears, press <F12>
immediately. Select
Diagnostics
from the
boot menu and press <Enter>.
NOTE:
If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft
®
Windows
®
desktop; then, shut down your computer
and try again.
NOTE:
If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the
Drivers
and Utilities
media.
Press any key to start the Dell Diagnostics
4.
from the diagnostics utility partition on your
hard drive.
