Methods of Receiving Errors and Messages
Use
Table 5
as a guide for identifying error codes and message codes reported by the tape drive, its computer (if applicable), or the system.
Table 5.
Methods of Receiving Errors and Messages
Descriptions and Corrective Actions
Table 6
gives descriptions of the errors and messages that pertain to the tape drive, and tells what to do when you receive them.
Table 6.
Descriptions and Corrective Actions
NOTE: The codes on the single-character display have different meanings, depending on whether they display during normal operations or while the
drive is in maintenance mode. Codes that occur during normal operations are defined in "
Descriptions and Corrective Actions
." Codes that occur
while in maintenance mode are defined in "
Selecting a Diagnostic or Maintenance Function
."
If the error or message was presented by....
Do this....
The system's display (if the tape drive is enclosed in
a library or autoloader)
Refer to the documentation for the system.
The tape drive's single-character display and the
status light flashes amber
See "
Descriptions and Corrective Actions
." To determine the meaning of status light activity, see the
"
Front Panel
" section in the Introduction.
The tape drive's single-character display and the
status light is solid amber
See "
Selecting a Diagnostic or Maintenance Function
." To determine the meaning of status light
activity, see the "
Front Panel
" section in the Introduction.
SCSI log sense data (such as TapeAlert flags) or
SCSI drive sense data
See "
TapeAlert Flags
" or "
Descriptions and Corrective Actions
."
The tape drive's error log
See "
Descriptions and Corrective Actions
."
NOTICE: If the tape drive detects a permanent error and displays an error code other than
, it automatically performs a dump of vital data to drive
memory. If you force a dump, the existing dump will be overwritten and data will be lost. After you force a dump, do not turn off the power to the
tape drive or you may lose the dump data.
The single-character display clears if you power-off the drive.
Code
Cause and Action
No error occurred and no action is required. This code displays:
l
When power is cycled (turned off, then on) to the tape drive
l
When diagnostics have finished running and no error occurred
NOTE: The single-character display is blank during normal operation of the tape drive.
Cooling problem. The tape drive detected that the recommended operating temperature was exceeded. Perform the following action:
1.
If a fan is present in the system, ensure that it is rotating and is quiet. If not, replace the fan. (For instructions about replacing the fan, see
your system's documentation.)
2.
Remove any blockage that prevents air from flowing freely through the tape drive.
3.
Ensure that the operating temperature and airflow is within the specified range (see "
Specifications
").
4.
If the operating temperature is within the specified range and the problem persists, contact Dell technical support.
The error code clears when you power-off the tape drive or place it in maintenance mode.
Power problem. The tape drive detected that the externally supplied power is either approaching the specified voltage limits (the drive is still
operating) or is outside the specified voltage limits (the drive is not operating). Perform the following action:
1.
Ensure that the power connector is properly seated.
2.
Ensure that the proper DC voltages are being applied within the tolerances allowed (see "
Specifications
").
3.
If the proper voltages are being applied but the problem persists, contact Dell technical support.
The error code clears when you power-off the tape drive or place it in maintenance mode.
Firmware problem. The tape drive determined that a firmware error occurred. Perform the following action:
1.
Power the tape drive off and on, then retry the operation that produced the error. The error code clears when you power-off the tape drive or
place it in maintenance mode.
2.
If the problem persists, download the latest firmware and retry the operation.
Firmware or tape drive problem. The tape drive determined that a firmware or tape drive hardware failure occurred. Perform the following action:
1.
Power the tape drive off and on, then retry the operation that produced the error. The error code clears when you power-off the tape drive or
place it in maintenance mode.
2.
If the problem persists, download the latest firmware and retry the operation; if new firmware is not available, contact Dell technical support.
Tape drive hardware problem. The drive determined that a tape path or read/write error occurred. To prevent damage to the drive or tape, the drive
will not allow you to insert a cartridge if the current cartridge was successfully ejected. The error code may clear when you cycle power to the tape
drive or place it in maintenance mode. If the problem persists, contact Dell technical support.
Tape drive or media error. The drive determined that an error occurred, but it cannot isolate the error to faulty hardware or to the tape cartridge.
Perform the appropriate action, as described below:
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