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Getting Help: Dell

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PowerVault

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110T SDLT 320 Tape Drive User's Guide

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Technical Assistance

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Product Information

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Returning Items for Warranty Repair or Credit

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Before

You Call

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1. Complete the procedures in the

Troubleshooting

section.

2. Run the system diagnostics and record any information provided.

3.

Use Dell's extensive suite of online services available at Dell Support at

support.dell.com

for help with installation and troubleshooting procedures.

For more information, see the

Online Services

section.

4. If the preceding steps have not resolved the problem, call Dell for technical assistance.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an
Express Service Code, open the

Dell Accessories

folder, double-click the

Express Service Code

icon, and follow the directions.

For instructions on using the technical support service, see

Technical Support Service

and

Before You Call

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Online Services

You can access Dell Support at

support.dell.com

. Select your region on the

WELCOME TO DELL SUPPORT

page, and fill in the requested details to access help tools

and information.

You can contact Dell electronically using the following addresses:

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World Wide Web

www.dell.com/

www.dell.com/ap/

(for Asian/Pacific countries only)

www.euro.dell.com

(for Europe only)

www.dell.com/la

(for Latin American countries)

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Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user:anonymous, and use your e-mail address as your password.

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Electronic Support Service

[email protected]

[email protected] (for Asian/Pacific countries only)

support.euro.dell.com

(for Europe only)

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Electronic Quote Service

[email protected]

[email protected] (for Asian/Pacific countries only)

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Electronic Information Service

[email protected]

AutoTech Service

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.

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Содержание PowerVault 110T SDLT320

Страница 1: ...DLTtape and Super DLTtape are trademarks of Quantum Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own Patented under one or more of U S Patents Nos 5 003 307 5 016 009 5 463 390 5 506 580...

Страница 2: ...ocation of the yellow Cleaning Required LED is shown in Figure 1 Figure 1 Front Panel LEDs Compatibility The SDLT cleaning cartridge is for use in Super DLTtape drives autoloaders and libraries only Capacity Each SDLT cleaning cartridge is good for 20 uses Use one of the attached labels to keep track of the number of uses Loading a Cleaning Cartridge To load a cleaning cartridge follow these steps...

Страница 3: ...ipment Such exposure can alter or erase data on the tape l Never apply adhesive labels or adhesive notes on the top side or bottom of a tape cartridge Only use the user slide in type label provided with each cartridge and slide it over the label slot on the cartridge l Do not touch or allow direct contact with tape or tape leader Dust or natural skin oils can contaminate the tape and impact tape p...

Страница 4: ...k of the Dell PowerVault 110T SDLT 320 tape drive internal model Figure 1 Location of SCSI Connectors on Back of External Drive Figure 2 Location of SCSI Port on Back of Internal Drive 1 SCSI ID Selector 2 SCSI Connectors 2 3 Fan 4 Power Connector 5 Power Switch 1 Power Connector 4 pin 2 Controller Diag Port 8 pin Diagnostic use only not for customer use 3 Configuration Jumper Not for customer use...

Страница 5: ...Back to Contents Page ...

Страница 6: ...h Support Fax 11 4515 7139 Customer Care Fax 11 4515 7138 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business 1 300 65 55 33 Government and Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free 1 800 060 ...

Страница 7: ...6 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Tech Support website support ap dell com china Tech Support E mail cn_support dell com Tech Support Fax 818 1350 Home and Small Business Technical Support toll free 800 858 2437 Corporate Accounts Technical Support toll free 800 858 2333 Customer Experience toll free 800 85...

Страница 8: ...53 313 00 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of Franc...

Страница 9: ... 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers toll free 0120 1984 98 Technical Support outside of Japan servers 81 44 556 4162 Technical Support Dimension and Inspiron toll free 0120 1982 26 Technical...

Страница 10: ...s toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam Inter...

Страница 11: ...Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Afr...

Страница 12: ...0 60 1256 Transaction Sales toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 604 633 4949 Sales toll free 0880 060 09 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 335...

Страница 13: ...mployee Purchase Program EPP Customers toll free 1 800 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Service and Technical Support toll free 1 800 234 1490 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free ...

Страница 14: ...fficulties Any problems identified are flagged on a new SCSI log page After a backup has been completed the TapeAlert compatible backup application automatically reads the drive s TapeAlert SCSI log page to check for any problems If an error is flagged the backup software displays a clear warning message on the user s monitor and adds the TapeAlert messages to its logs These messages are standard ...

Страница 15: ...outside door or window For specific environmental limits refer to the Specifications section How many times can I use an SDLT cartridge The recommended maximum number of passes over any single part of the tape is 1 000 000 In practical terms this is equivalent to about 17 850 uses How many times can I use an SDLT cleaning cartridge Each SDLT cleaning cartridge is good for 20 uses Use one of the la...

Страница 16: ...chnical support service see Technical Support Service and Before You Call Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses l World Wide Web www dell com www dell com ap for Asian Pacific countr...

Страница 17: ...ell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the ...

Страница 18: ......

Страница 19: ...to operate on a Low Voltage Differential LVD Ultra 2 SCSI bus with a burst transfer rate of 80 MB second Do not attach the drive to a single ended SCSI bus and do not install the drive on the same SCSI bus as any single ended devices this will switch the LVD host adapter into single ended mode and will restrict performance Your host system must have a properly installed and configured SCSI host ad...

Страница 20: ...is in use This includes functions such as l The tape is moving l The drive is calibrating reading writing or rewinding the tape l The tape is loading unloading or rewinding On The drive is idle There may or may not be a cartridge in the tape drive Off The tape drive has not been turned on or is not plugged into a power source Cleaning Required LED Right Yellow On Cleaning required Off Cleaning is ...

Страница 21: ...pe drive has a SCSI ID selector block that you manipulate with a slender object such as a screwdriver or a ball point pen For details see Setup Installing External Drives Figure 1 Setting SCSI ID Jumper Placement Table 1 Placing Jumpers to Select the SCSI ID Figure 2 Necessary Jumpers on the SCSI ID and TERMPWR Blocks on Back of Internal Drive SCSI ID 0 1 2 3 Jumper Block SCSI ID 4 5 6 default 7 J...

Страница 22: ...Back to Contents Page ...

Страница 23: ... 0 15 to 30 MHz Table 1 Conducted Emissions Radiated Emissions Limits of radiated interference field strength in the frequency range from 30 MHz to 1000 MHz at a test distance of 10 meters are listed in Table 2 Table 2 Radiated Emissions Susceptibility and ESD Limits Table 3 and Table 4 list radiated magnetic radiated and conducted susceptibility and ESD failure level limits for the tape drive Tab...

Страница 24: ...voltage from the power source The maximum energy in a single pulse from the transient generator must be limited to 2 5 W Failure Type Equipment Specifications Comments Hard Office 1 to 12 kV No operator intervention soft recoverable allowed Hardware Office Up to 15 kV No component damage operator intervention allowed soft hard errors allowed Acoustics Preliminary declared values per ISO 9296 and I...

Страница 25: ...ftware Refer to your tape backup software documentation for full details about how to install and operate your backup software application Make sure the latest patches and support packs are installed for your software obtain these from http support dell com Installation Prerequisites Dell PowerVault 110T SDLT 320 drives are Ultra 2 wide SCSI devices designed to operate on a Low Voltage Differentia...

Страница 26: ... Dell PowerVault drive is shipped with a default SCSI ID of 6 but you can opt to use any unused ID between 0 and 15 except 7 Do not use SCSI ID 7 that ID is reserved for the SCSI controller The SCSI ID is set using jumpers on a set of pins at the rear of the drive Figure 3 shows the empty jumper block that you use to set the SCSI ID If you decide it is necessary to change the tape drive s SCSI ID ...

Страница 27: ... and unplug the system and any connected peripherals 3 Remove the cover and or front panel from the computer system as described in its accompanying documentation 4 If necessary disconnect the SCSI cable or power cable from other devices to fit the tape drive into place When you do this make a note of their locations and connections for correct reassembly 5 Remove the front filler panel from a ful...

Страница 28: ...move it to connect the power and SCSI cables Step 6 Attach Power and SCSI Cables Figure 6 Power and SCSI Cable Connectors A red dot in the illustration denotes Pin 1 on the jumper block or connector Attach a spare power cable from the computer system s internal power supply to the power connector as shown in Figure 6 upper left Attach a spare SCSI connector on the system s SCSI ribbon cable to the...

Страница 29: ... shown in Figure 8 Figure 8 External Drive Rear Panel View Installing External Drives Installing the Tape Backup Software Installation Prerequisites NOTE If the drive is the last device on the SCSI bus it must be terminated as shown in Figure 7 1 SCSI ID Selector 2 SCSI Connectors 2 3 Fan 4 Power Connector 5 Power Switch NOTE Check your system documentation to verify that you have a supported conf...

Страница 30: ...werVault drive is shipped with a default SCSI ID of 6 but you can opt to use any unused ID between 0 and 15 except 7 Do not use SCSI ID 7 that ID is reserved for the SCSI controller Change the tape drive s SCSI ID if necessary by using a small screwdriver or a ball point pen to press the upper or lower SCSI ID selector block on the rear panel until the required value is displayed Do not use a penc...

Страница 31: ...lace or tighten the screws to secure the terminator 4 Align the appropriate SCSI cable to its matching connector on the drive and then carefully connect the cable to avoid bending or damaging the connector pins 5 Check the SCSI cable and terminator connections and ensure that they are attached correctly and seated firmly 6 Snap the wire cable clamps or tighten the screws into place to secure the c...

Страница 32: ...devices or Tape drives Then select Have Disk on the next view b For Select a Device Driver view select Have Disk 13 Insert the CD ROM into the CD ROM drive Make sure that path name to the drive is correct 14 Click OK 15 Highlight the listed tape driver for the PowerVault 110T SDLT tape drive and click Next 16 You may see a dialog box indicating that the driver may not be compatible with your hardw...

Страница 33: ...lied with your backup software and make sure the latest patches and support packs are installed for your software If the backup software does not detect the tape drive refer to the Troubleshooting section To obtain the latest operating system drivers patches support packs and firmware upgrades visit http support dell com Back to Contents Page ...

Страница 34: ...00 for the cartridge itself The following table shows the number of load and unload cycles and tape insertions the drive itself can perform before it needs to be replaced NOTE These specifications are provided by the manufacturer for information purposes only and do not constitute an extension of Dell s warranty to you Dell s warranty is contained in the documentation for your system Manufacturer ...

Страница 35: ...pe Tension Stationary 3 0 0 5 oz Operating Speed 3 5 0 5 oz Depends on data type SCSI bus limitations and system configuration Note that data is typical times may be longer if error recovery time is needed Shock Unpackaged Pulse Shape Square wave sine pulse Peak Acceleration 40 G 140 G Duration 10 ms 180 inches second 2 ms Application X Y Z axes twice in each axis once in each direction Shock Pack...

Страница 36: ...axRms Typ Max4 Typ5 Max6 Typ7 Standby Idle 3 2 3 0 2 9 0 6 0 5 0 4 20 19 34 29 Media Loading Unloading 3 8 3 1 2 9 4 8 1 0 0 7 25 24 38 33 220 320 Write Motor Start8 6 1 3 1 3 0 4 8 1 0 0 7 25 24 33 30 220 320 Write Streaming 6 3 4 3 3 8 2 1 0 7 0 7 28 27 42 38 Max for SDLT Modes9 4 3 1 0 28 42 BRC Read Motor Start8 3 9 3 0 2 8 2 3 0 7 0 6 23 22 38 32 BRC Read Streaming 5 2 3 3 3 1 1 8 0 7 0 6 24 ...

Страница 37: ...re from 500 feet to 10 000 feet to 30 000 feet for temperatures within 15 5 C Airflow Velocity 125 Linear Feet per Minute LFM measured directly in front of the bezel Description Storage Unpacked or Packed Shipping Dry Bulb Temperature 40 C to 66 C 40 F to 150 F 40 C to 66 C 40 F to 150 F Wet Bulb Temperature 46 C 114 F 46 C 114 F Temperature Gradient 20 C 36 F hr across range 20 C 36 F hr across r...

Страница 38: ...mpatibility BRC Transfer Rates Back to Contents Page Maximum Dew Point 2 C 36 F Media Format Uncompressed BRC Transfer Rate Nominal Native 160 GB SDLT 320 16 0 MB second 110 GB SDLT 220 11 0 MB second 40 GB DLT 8000 4 0 MB second 35 GB DLT 7000 3 5 MB second 20 GB DLT 4000 1 5 MB second 40 GB Benchmark drive type DLT 1 3 0 MB second Notes Transfer rates quoted are nominal measured reading uncompre...

Страница 39: ...pe drive an error has occurred that requires servicing Remove the tape drive from the system and return it to a service center The tape cartridge will be removed and returned to you and the tape drive will be repaired If Then You should System does not recognize the tape system System may not recognize the SCSI ID Make sure the appropriate device drivers are loaded SCSI ID may not be unique Change...

Страница 40: ...to the Setup Loading Device Drivers section for details Backup Software Errors Refer to the Operating Guide supplied with your backup software for details of how to troubleshoot backup software errors Back to Contents Page Possible cause Potential solution The application does not support the tape drive Check the application s documentation for details of drives supported Load any service packs as...

Страница 41: ...tching on the Drive If You Have Problems During Self Test If the drive fails to execute power on self test and the LEDs remain off ensure that power is being supplied to the drive You can use the power cable from your monitor or another device to check that the connection is working For more information refer to the Troubleshooting section Front Panel LED Control Functionality Figure 2 Front Panel...

Страница 42: ...rmation refer to the Cartridge Care and Cleaning section Setting the Write Protect Switch on Tape Cartridges Each tape cartridge has a write protect switch that you can use to prevent accidental erasure of data Before inserting the tape cartridge into the tape drive position the write protect switch on the front of the cartridge Figure 4 You must do this before you insert the cartridge If you slid...

Страница 43: ...otected via software Data can be written to the tape Existing data on the tape can be overwritten Additional data can be appended to the tape After Loading the Cartridge and During Operation If the write protect switch is moved from its right disabled position to its left enabled position Visible If the drive is currently writing to tape the write protect feature does not take effect until after t...

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