Dell PowerEdge 5160, Руководство пользователя

Страница: 60 / 128

60
Solving Problems
www
.dell.com | support.dell.com
Error Messages
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide .
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
R UN THE M ODEM H ELPER DIAGNOSTICS — Click the Start button, point to All Programs , and then
click Modem Helper . Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
1
Click the Start button and click Control Panel .
2 Click Printers and Other Hardware .
3 Click Phone and Modem Options .
4 Click the Modems tab.
5 Click the COM port for your modem.
6
Click Properties , click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET —
Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File . If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
S CAN THE COMPUTER FOR SPYWARE —
If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an antivirus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to
support.dell.com and search for the keyword spyware .
B
AD COMMAND OR FILE NAME
—
Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct pathname.
C D DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer.
See "Drive Problems" on page 57.