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Troubleshooting
Problems
Possible solutions
Unable to pair the mouse
with the computer
1.
Check the battery level.
• If the mouse is using rechargeable batteries,
ensure that the batteries are fully charged.
• If the mouse is using replaceable batteries,
replace them with new batteries.
2.
Turn off the mouse, and then turn it on.
Rotate the mouse to off position, then rotate the
mouse to on position.
3.
On your computer, turn the Bluetooth off and on.
4.
Restart your computer.
5.
Check if you have the latest Bluetooth driver
installed on your computer.
Go to
and update the
correct Bluetooth driver.
6.
Check for interference that may affect Bluetooth
connectivity. For example, nearby Wi-fi or USB 3.0
devices.
• Check for any wireless devices that are in close
proximity such as wireless networking devices.
For example, Bluetooth printer, USB 3.0 devices,
and so on.
• Move away from these devices.
7.
Ensure that the Bluetooth device is in pairing mode
by pressing the Bluetooth pairing button for three
seconds. The Bluetooth channel LED blinks white to
indicate the Bluetooth pairing is initiated.
8.
Check if your computer is included in the list of
selected Dell computers compatible with the mouse.
For more information, see
.
