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Troubleshooting
Troubleshooting
Problems
Possible solutions
Mouse is not functioning
1.
Check if the batteries are inserted in the correct
orientation. The battery “+” and “-” ends should be
placed as indicated on the battery compartment.
2.
Check the battery level.
• If the mouse is using rechargeable batteries,
ensure that the batteries are fully charged.
• If the mouse is using replaceable batteries,
replace them with new batteries.
3.
Turn off the mouse, and then turn it on.
• Rotate the mouse to off position, then rotate the
mouse to on position.
• Check that the power LED (white) on the scroll
touch-strip blinks once.
Mouse pointer does not
move
1.
Check the battery level.
• If the mouse is using rechargeable batteries,
ensure that the batteries are fully charged.
• If the mouse is using replaceable batteries,
replace them with new batteries.
2.
Turn off the mouse, and then turn it on.
• Rotate the mouse to off position, then rotate the
mouse to on position.
• Check that the power LED (white) on the scroll
touch-strip blinks once.
3.
On your computer, turn the Bluetooth off and on.
4.
Restart your computer.
5.
Check for interference that may affect Bluetooth
connectivity. For example, nearby Wi-fi or USB 3.0
devices.
• Check for any wireless devices that are in close
proximity such as wireless networking devices.
For example, Bluetooth printer, USB 3.0 devices,
and so on.
• Move away from these devices.
Mouse left or right button
does not work
