Troubleshooting: Dell Latitude E4300 Service Manual
file:///C|/Biz%20Client/2015/Lola%20(Defect%20Fix)/trouble.htm[5/25/2015 11:14:02 AM]
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system
environments.
1. Click
Start
®
All Programs
®
Accessories
®
Program Compatibility Wizard
®
Next
.
2. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power
button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
Ensure that the program is compatible with the operating system installed on your computer.
Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software
documentation for information.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program.
Back up your files immediately.
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs.
Save and close any open files or programs and shut down your computer through the Start menu.
Memory Problems
CAUTION:
Before working inside your computer, read the safety information that shipped with your
computer. For additional safety best practices information, see the Regulatory Compliance Homepage on
www.dell.com at www.dell.com/regulatory_compliance.
If you receive an insufficient memory message —
Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
See the software documentation for minimum memory requirements. If necessary, install additional memory
(see
Memory
).
Reseat the memory modules (see
Memory
) to ensure that your computer is successfully communicating with the
memory.
Run the Dell Diagnostics (see
Dell Diagnostics
).
If you experience other memory problems —
Reseat the memory modules (see
Memory
) to ensure that your computer is successfully communicating with the
memory.
Ensure that you are following the memory installation guidelines (see
Replacing a Memory Module
).
Ensure that the memory you are using is supported by your computer. For more information about the type of memory
supported by your computer, see
Memory
.
Run the Dell Diagnostics (see
Dell Diagnostics
).
Network Problems
CAUTION:
Before working inside your computer, read the safety information that shipped with your
