Dell Latitude D631, Руководство пользователя, Страница: 90 / 184

90
Troubleshooting
I N F O R M A T I O N
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• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
A CK U P Y O U R F I L E S I M M E D I A T E L Y
.
U
S E A VI RUS
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S CA N N I N G P RO G RA M T O C H E CK T H E H A R D D R I V E
,
F L O P PY D I S K S
,
O R
CD
S
.
S
A V E A N D CL OSE A N Y O P E N F I L E S O R P RO G RA MS A N D S H U T DO WN Y O U R C O M P U T E R T H RO U G H T H E
Start
M E N U
.
S
C A N T H E C O M P U T E R F O R S PY WA RE
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If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware .
R
U N TH E
D
E L L
D
I A G N O S T I C S
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See "Dell Diagnostics" on page 77. If all tests run successfully, the error
condition is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 141) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
I
F Y O U R E CE I VE A N I N S U F F I C I E NT ME M O R Y M E S S A G E
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• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Memory Problems" on page 90).
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory Problems" on page 90).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 77).
I
F Y O U E X PE R I E N C E O T H E R M E M O R Y P R O B L E M S
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• Reseat the memory modules (see "Memory Problems" on page 90) to ensure that your computer is
successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Memory Problems" on page 90).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 77).