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System logs screen options.......................................................................................................................................... 81

System Log........................................................................................................................................................................... 81
Updating the BIOS .............................................................................................................................................................. 81
Updating your system BIOS using a USB flash drive......................................................................................................82
System and setup password..............................................................................................................................................83

Assigning a system setup password............................................................................................................................83
Deleting or changing an existing system setup password........................................................................................84

4 Troubleshooting......................................................................................................................... 85

Enhanced Pre-boot System Assessment - eDiags2.0....................................................................................................85

Running the ePSA Diagnostic Utility ..........................................................................................................................85

System diagnostic lights.....................................................................................................................................................85
Kickstand open status behavior........................................................................................................................................ 86
Flashing BIOS (USB key)....................................................................................................................................................87
Flashing the BIOS................................................................................................................................................................ 87
Backup media and recovery options................................................................................................................................. 87
WiFi power cycle................................................................................................................................................................. 88
Flea power release...............................................................................................................................................................88

5 Getting help...............................................................................................................................89

Contacting Dell.................................................................................................................................................................... 89

4

Contents

Содержание Latitude 7210 2-in-1

Страница 1: ...Dell Latitude 7210 2 in 1 Service Manual Regulatory Model T04J Regulatory Type T04J002 ...

Страница 2: ...al damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners Rev A00 ...

Страница 3: ...g camera 41 Rear facing camera 43 Smart Card Cage 47 Docking board connector 50 Power Button Board 54 System Board 60 WWAN Antenna 67 Microphone 70 Display cable 71 3 System setup 72 Entering BIOS without keyboard 72 System setup options 72 General screen options 72 System Configuration screen options 73 System Configuration screen options 74 Video screen options 76 Security screen options 76 Secu...

Страница 4: ... or changing an existing system setup password 84 4 Troubleshooting 85 Enhanced Pre boot System Assessment eDiags2 0 85 Running the ePSA Diagnostic Utility 85 System diagnostic lights 85 Kickstand open status behavior 86 Flashing BIOS USB key 87 Flashing the BIOS 87 Backup media and recovery options 87 WiFi power cycle 88 Flea power release 88 5 Getting help 89 Contacting Dell 89 4 Contents ...

Страница 5: ...ons that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket H...

Страница 6: ... Disconnect your computer and all attached devices from their electrical outlets 6 Press and hold the power button while the computer is unplugged to ground the system board NOTE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer After working i...

Страница 7: ... CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a proc...

Страница 8: ...let is connected to a docking device docked such as the optional docking station or keyboard dock un dock it 4 Disconnect the power adapter from the tablet 5 Press and hold the power button for a few seconds to remove the flea power from the system board CAUTION To guard against electrical shock always unplug your tablet from the electrical outlet CAUTION Before touching anything inside your table...

Страница 9: ...omponents in a static safe area If possible use anti static floor pads and workbench pads When unpacking a static sensitive component from its shipping carton do not remove the component from the anti static packing material until you are ready to install the component Before unwrapping the anti static packaging ensure that you discharge static electricity from your body Before transporting a stat...

Страница 10: ...ys place parts in your hand on the ESD mat in the system or inside an anti static bag Transporting Sensitive Components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport ESD protection summary It is recommended that all field service technicians use the traditional wired ES...

Страница 11: ...s task NOTE There are two different configurations of the Latitude 7210 2 in 1 Non security config with non captive screws Security config with captive screws Latitude 7210 2 in 1 has the kickstand power on feature When the kickstand is deployed the tablet will power on If the tablet is powered on with the kickstand deployed press and hold the power button to turn off the tablet and then begin the...

Страница 12: ...4 Using a plastic scribe push the two release holes next to the hinges to loosen the display assembly from the display back cover 12 Disassembly and reassembly ...

Страница 13: ...Insert the plastic scribe into the gap created in step 1 and with a suction cup optional pry open the display assembly from the bottom left corner of the front side of the system Work your way around the right side of the display assembly Disassembly and reassembly 13 ...

Страница 14: ...e and lay the display assembly face down next to the display back cover Do not pull away the display assembly from the base The display assembly is still connected to the system board on the base via the display cable Carefully flip the display assembly over and disconnect the display cable 14 Disassembly and reassembly ...

Страница 15: ...the battery power switch on the system board to OFF 10 Remove the two M2x2 5 screws 1 securing the display cable bracket 2 to the system board and remove the display cable bracket Disassembly and reassembly 15 ...

Страница 16: ...11 Disconnect the display cable 3 from the system board and remove the display panel assembly from the system 16 Disassembly and reassembly ...

Страница 17: ...bly Steps 1 Connect the display cable to the connector on the system board 1 2 Replace the two M2x2 5 screws 3 securing the display cable bracket to the system board and replace the display cable bracket 2 Disassembly and reassembly 17 ...

Страница 18: ...tem board to ON carefully connect the display assembly to the system board using display cable and flip the display assembly facing up 4 Continue to work around the left side and the top side of the display assembly 18 Disassembly and reassembly ...

Страница 19: ...eplace the six screws non security config six captive screws security config securing the display assembly of Latitude 7210 2 in 1 to the system chassis 6 Close the kickstand Disassembly and reassembly 19 ...

Страница 20: ...7 Install the a SD card b SIM 8 Follow the procedure in after working inside your tablet 20 Disassembly and reassembly ...

Страница 21: ...d b SIM c display panel d battery 3 To remove the solid state drive bracket NOTE SIM card slot is available only on tablets with WWAN module a Remove the M2 X 2 5 screw that secures the bracket to the solid state drive 1 b Lift the bracket away from the solid state drive 2 4 To remove the solid state drive Disassembly and reassembly 21 ...

Страница 22: ...f the system board Installing the solid state drive Steps 1 Slide the solid state drive firmly into the slot on the system board at an angle and gently press the solid state drive down until it snaps into position 22 Disassembly and reassembly ...

Страница 23: ...2 Place the bracket on the solid state drive 1 NOTE Align the shield carefully to avoid damage to the clips heads Disassembly and reassembly 23 ...

Страница 24: ...working inside your tablet WLAN card Removing the WLAN card Steps 1 Follow the procedure in Before working inside your tablet 2 Remove the a SD card b SIM c display panel d battery 3 Loosen the M2 x 2 5 screws that secures the WLAN bracket to the WLAN card 1 4 Remove the WLAN bracket 2 5 Disconnect the antenna cables from the WLAN card 3 24 Disassembly and reassembly ...

Страница 25: ...he WLAN card Steps 1 Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot 1 2 Connect the antenna cables to the WLAN card 2 3 Place the WLAN bracket to the WLAN card 3 Disassembly and reassembly 25 ...

Страница 26: ...4 M2x3 0 that secures the WLAN bracket to the WLAN card 5 Install the a SD card b SIM c display panel d battery 6 Follow the procedure in After working inside your tablet 26 Disassembly and reassembly ...

Страница 27: ...tablet 2 Remove the a SD card b SIM c display panel d battery 3 Loosen the M2 x 2 5 screws that secures the WWAN bracket to the WWAN card 1 4 Remove the WWAN bracket 2 5 Disconnect the antenna cables from the WWAN card 3 6 Slide and remove the WLAN card from the WWAN card slot 4 Disassembly and reassembly 27 ...

Страница 28: ...ect the antenna cables to the WWAN card 2 3 Place the WWAN bracket to the WWAN card 3 4 M2x3 0 that secures the WWAN bracket to the WWAN card 5 Install the a SD card b SIM c display panel d battery 6 Follow the procedure in After working inside your tablet Battery Lithium ion battery precautions CAUTION Exercise caution when handling Lithium ion batteries 28 Disassembly and reassembly ...

Страница 29: ...r misplaced to prevent accidental puncture or damage to the battery and other system components If the battery gets stuck inside your computer as a result of swelling do not try to release it as puncturing bending or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from w...

Страница 30: ...the chassis 1 d Lift the battery off the chassis 2 Installing the battery Steps 1 Align the screw holes on the battery with the screw holes on the chassis 1 2 Replace the M2 x 4 screws that secure the battery to the chassis 2 30 Disassembly and reassembly ...

Страница 31: ...3 Connect the battery cable to connector on the system board 1 Disassembly and reassembly 31 ...

Страница 32: ... a SD card b SIM c display panel d battery 3 To remove the heat sink shield a Lift the left heat sink shield 1 and right heat sink shield 2 away from the heat sink b Unroute the WLAN card cables from the routing guides 2 Open the latch and disconnect the heat sink fan cable from the connector on the system board 3 NOTE Peel the black tape copper tape that secure the IR camera cable for model shipp...

Страница 33: ...m board 4 To remove the heat sink assembly a Loosen the M2 x 2 5 captive screws 4 that secure the heat sink assembly to the tablet 1 NOTE Remove the screws in the order of the callout numbers 1 2 3 4 as graphically printed on the heat sink b Lift the heat sink assembly from the tablet 2 Disassembly and reassembly 33 ...

Страница 34: ...Installing the heat sink Steps 1 To install the heat sink assembly a Place the heat sink on the system board 1 34 Disassembly and reassembly ...

Страница 35: ... holes on the heat sink with the screw holes on the system board c In sequential order indicated on the heat sink tighten the captive screws that secure the heat sink to the system board 2 Disassembly and reassembly 35 ...

Страница 36: ...M2 x 2 5 captive screws that secures the heat sink fan on the system board 3 f Slide the heat sink fan cable into the connector on the system board and close the latch to secure the cable 2 g Route the WLAN antenna cables through the routing guides on the system board 3 36 Disassembly and reassembly ...

Страница 37: ...IM d battery Speakers Removing the speakers Steps 1 Follow the procedure in Before working inside your tablet 2 Remove the a SD card b SIM c display panel d battery 3 To remove the speakers a Disconnect the speaker cable from the connector on the system board 1 Disassembly and reassembly 37 ...

Страница 38: ...b Peel off the pieces of tape that secure the speaker cable to the chassis 2 c Remove the speaker cable from the routing guides on the chassis 38 Disassembly and reassembly ...

Страница 39: ...d Lift the speakers off the chassis Installing speakers Steps 1 Using the alignment posts align and place the speakers on the palm rest assembly Disassembly and reassembly 39 ...

Страница 40: ...2 Route the speaker cable through the routing guides on the palm rest assembly 3 Adhere the pieces of tape that secure the speaker cable to the palm rest assembly 40 Disassembly and reassembly ...

Страница 41: ...tery 3 To remove the front camera a Using a plastic scribe gently pry open and remove the left shielding cover from the edge marked with an arrow b Disconnect the front facing camera cable from the system board c Use a plastic scribe to pry and disconnect the front camera cable 3 NOTE Ensure to peel off the adhesive tape that secures the front camera to the rear camera The front camera cable is gl...

Страница 42: ...he system chassis e Peel off and lift the front camera module from the tablet Installing the front facing camera Steps 1 Insert the camera module into the slot on the tablet 2 Replace the M1 6 x 3 screws to secure the front camera module 42 Disassembly and reassembly ...

Страница 43: ...the a display panel b SD card c SIM d battery 6 Follow the procedure in After working inside your tablet Rear facing camera Removing the rear camera Steps 1 Follow the procedure in Before working inside your tablet 2 Remove the a SD card b SIM c display panel d battery 3 To remove the rear camera a Disconnect the rear camera cable from the system board 1 Disassembly and reassembly 43 ...

Страница 44: ...b Remove the M1 6 x 3 screw 1 securing the rear camera module 2 c Remove the M1 6 x 3 screw securing the rear camera module d Lift the camera module from the tablet 3 44 Disassembly and reassembly ...

Страница 45: ...1 To install the rear camera a Insert the rear camera module into the slot on the table b Replace the M1 6 x 3 screw to secure the rear camera module c Connect the rear camera cable to the system board Disassembly and reassembly 45 ...

Страница 46: ...46 Disassembly and reassembly ...

Страница 47: ... your tablet 2 Remove the a SD card b SIM c battery d M 2 2230 SSD e WWAN card f Rear Facing Camera g Heat sinkl Assembly h WWAN Main Antenna Module i System Board j display panel 3 To remove the smart card cage a Disconnect and peel back the Smartcard cage FFC from the daughter board b Remove the M2x2 screws from the smart card module 1 c Lift the smart card cage from the tablet 2 Disassembly and...

Страница 48: ...48 Disassembly and reassembly ...

Страница 49: ...rd cage Steps 1 Insert the smart cage into the slot on the tablet 2 Replace the M2 x 2 5 screws 2 to secure the smart card cage to the tablet 1 3 Connect the smart cable to the smart card module Disassembly and reassembly 49 ...

Страница 50: ...ocedure in After working inside your tablet Docking board connector Removing the docking connector Steps 1 Follow the procedure in Before working inside your tablet 2 Remove the a SD card b SIM c display panel d battery 3 To remove the docking connector a Disconnect and peel back the docking connector FPC from the system board 50 Disassembly and reassembly ...

Страница 51: ...b Remove the M2 x 2 5 screws securing the docking board bracket to the docking board c Remove the docking connector along with its FPC from the system Disassembly and reassembly 51 ...

Страница 52: ...Installing the docking board Steps 1 Insert the docking board and docking board bracket into the slot on the tablet 52 Disassembly and reassembly ...

Страница 53: ...2 Replace the M2 x 2 screws to secure the docking board to the tablet 3 Affix the docking board cable on the tablet Disassembly and reassembly 53 ...

Страница 54: ...the procedure in After working inside your tablet Power Button Board Removing the power button daughter board Steps 1 Follow the procedure in Before working inside your tablet 2 Remove the a SD card b SIM c display panel d battery 3 Unthread any wireless antennas covering the power button daughter board FPC 54 Disassembly and reassembly ...

Страница 55: ...ck the power button daughter board FPC from the system board 5 Disconnect and peel back the fingerprint reader FFC from the power button daughter board 6 Remove the two M2 X 3 screws securing the power button daughter board in place Disassembly and reassembly 55 ...

Страница 56: ... at the top edge of the power button daughter board out of its compartment 8 Remove the power button daughter board along with its FPC from the display back cover 9 Disconnect the power button daughter board FPC from the power button daughter board 56 Disassembly and reassembly ...

Страница 57: ...Figure 4 Disconnect and remove the power button board Installing the power button board Steps 1 Fix the daughter board along with its FPC from the display back cover Disassembly and reassembly 57 ...

Страница 58: ... the daughter board with the FPC 2 Fix the two M2 X 2 5 screws securing the power button daughter board in place 3 Install the fingerprint reader FFC on the power button daughter board 58 Disassembly and reassembly ...

Страница 59: ...Figure 6 Install the FPC 4 Thread any wireless antennas covering the power button daughter board FPC Disassembly and reassembly 59 ...

Страница 60: ...inside your tablet System Board Removing system board Steps 1 Follow the procedure in Before working inside your tablet 2 Remove the a SD card b SIM c battery d display panel e M 2 2230 SSD f WWAN card g Rear Facing Camera h Heat sinkl Assembly i WWAN Main Antenna Module 3 Disconnect the following cables from the system board 60 Disassembly and reassembly ...

Страница 61: ...card tray b Remove the dummy SIM card tray c Disconnect the power button daughter board FPC USB daughter board FPC USH FFC that are shipped with a USH module docking connector FPC and a speaker cable 4 Un route the antenna cables from the routing clips Disassembly and reassembly 61 ...

Страница 62: ...5 To remove the system board a Remove the two bracket M2 x3 screws securing the Type C USB bracket in place 62 Disassembly and reassembly ...

Страница 63: ...b Remove the Type C USB bracket c Remove the single M2 x 3 screw securing the audio jack in place d Remove the seven M2 x 2 screws securing the system board in place Disassembly and reassembly 63 ...

Страница 64: ... 1 Align the system board with the screw holders on the tablet 2 Tighten the seven M2 x2 screws to secure the system board to the tablet NOTE Remember to align the Type C port and tighten the two screws to secure the port to the system chassis 64 Disassembly and reassembly ...

Страница 65: ...ghten the single M2 x 3 screw securing the audio jack in place and place the USB Type C bracket 4 Tighten the two bracket M2 x3 screws securing the Type C USB bracket in place Disassembly and reassembly 65 ...

Страница 66: ...5 Replace the a WWAN Main Antenna Module 66 Disassembly and reassembly ...

Страница 67: ... SD card b SIM c display panel d battery 3 To remove the antenna module a Unthread the WWAN main antenna from the system board b Release the clips on the left and right side of the WWAN main antenna module securing it to the system c Flip over the WWAN main antenna module to release it from the system board d Remove the WWAN main antenna module from the system NOTE WLAN antenna is part of the syst...

Страница 68: ...68 Disassembly and reassembly ...

Страница 69: ...ing the WWAN antenna module Steps 1 Insert the antenna module into the slot on the back cover of the tablet 2 Flip over the WWAN main antenna module to fix it to the system board Disassembly and reassembly 69 ...

Страница 70: ...oving the microphone Steps 1 Follow the procedure in Before working inside your tablet 2 Remove the a SD card b SIM c display panel 3 Remove the SD Memory Card and Display Panel Assembly 4 NOTE The microphone module B is located at the top center side of the display back cover 5 Disconnect the microphone module B cable 6 Using tweezers grasp the microphone module from the sides and lift to remove ...

Страница 71: ...nect and peel the display cable from the touch module 5 Disconnect the display cable from the display panel NOTE The connector on the display cable features a cover that must be flipped open in order to disconnect the display cable from the display panel 6 Remove the display cable from the display panel Installing the display cable Steps 1 Connect the display cable to the display panel a Replace t...

Страница 72: ...m System setup options NOTE Depending on the tabletcomputerlaptop and its installed devices the items listed in this section may or may not appear General screen options This section lists the primary hardware features of your computer Option Description System Information System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Ownership Date Manufacture Date and the Express S...

Страница 73: ...y specification This option is disabled by default Enable SMART Reporting USB Configuration This is an optional feature This field configures the integrated USB controller If Boot Support is enabled the system is allowed to boot any type of USB Mass Storage Devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for OS If USB port is disabled the ...

Страница 74: ...able Front Camera enabled by default Enable Back Camera enabled by default Secure Digital SD card enabled by default Secure Digital SD card boot Secure Digital SD card read only mode System Configuration screen options Option Description Integrated NIC Does not allow you to control the on board LAN controller The options are DisabledThe internal LAN in off and not visible to the operating system D...

Страница 75: ...efault the Enable Audio option is selected The options are Enable MicrophoneThis option is enabled by default Enable Internal Speaker This option is enabled by default Keyboard Illumination Allows you to choose the operating mode of the keyboard illumination feature The keyboard brightness level can be set from 0 to 100 The options are Disabled Dim Bright This option is enabled by default NOTE The...

Страница 76: ...ord before you set the system or hard drive password Deleting the admin password automatically deletes the system password and the hard drive password NOTE Password changes take effect immediately By default the drive will not have a password set System Password Allows you to set change or delete the system password NOTE Password changes take effect immediately By default the drive will not have a...

Страница 77: ... Service from Absolute software The options are Deactivate Disable Activate NOTE The Activate and Disable options will permanently activate or disable the feature and no further changes will be allowed Default setting Activate Admin Setup Lockout Allows you to prevent users from entering the setup when an Administrator password is set Enable Admin Setup Lockout This option is not selected by defau...

Страница 78: ...ce screen options Option Description Multi Core Support This field specifies whether the process has one or all cores enabled The performance of some applications improves with the additional cores This option is enabled by default Allows you to enable or disable multi core support for the processor AllThis option is enabled by default 1 2 3 Intel SpeedStep Allows you to enable or disable the Inte...

Страница 79: ... on WLAN Allows you to enable or disable the feature that powers on the computer from the Off state when triggered by a LAN signal Disabled This option is selected by default LAN with PXE Boot LAN Only Peak Shift Allows you to minimize the AC power consumption during the peak power times of day After you enable this option your system runs only in battery even if the AC is attached Enable Peak Shi...

Страница 80: ...s you to select in the BIOS setup options that cause the boot process to pause only when warnings or errors are detected rather than stop prompt and wait for user input The options are Prompt on Warnings and Errors This option is enabled by default Continue on Warnings Sign of Life Indication Virtualization Support options Option Description Virtualization Allows you to enable or disable the Intel...

Страница 81: ...er primary hard drive or an external USB key When Enabled is selected BIOS stores the recovery file on the user primary hard drive The option are BIOS Recovery from Hard Drive This option is enabled by default System logs screen options Option Description BIOS Events Allows you to view and clear the System Setup BIOS POST events Thermal Events Allows you to view and clear the System Setup Thermal ...

Страница 82: ...e updated BIOS settings on your tabletnotebookdesktop Follow the instructions on the screen Next steps NOTE It is recommended not to update the BIOS version for more than 3 revisions For example If you want to update the BIOS from 1 0 to 7 0 then install version 4 0 first and then install version 7 0 Updating your system BIOS using a USB flash drive About this task If the system cannot load into W...

Страница 83: ... not locked and left unattended NOTE System and setup password feature is disabled Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set About this task To enter the system setup press F2 immediately after a power on or reboot Steps 1 In the System BIOS or System Setup screen select Security and press Enter The Security scr...

Страница 84: ...ask To enter the System Setup press F2 immediately after a power on or reboot Steps 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alte...

Страница 85: ...ask NOTE The following steps can be used to run the ePSA diagnostic utility in DOS mode without using an external keyboard Steps 1 Power on the system 2 Before the Dell Logo is displayed immediately press the Volume Up button to get the Boot Menu 3 Scroll down the Diagnostics and then press the Volume Down button to select 4 The tablet will begin running the ePSA utility System diagnostic lights B...

Страница 86: ...ry failure 3 2 PCI video card chip failure 3 3 Recovery image not found 3 4 Recovery image found but invalid 3 5 Power rail failure 3 6 System BIOS Flash incomplete 3 7 Management Engine ME error Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps ...

Страница 87: ...e screen to complete the BIOS update Flashing the BIOS About this task You may need to flash update the BIOS when an update is available or when you replace the system board Follow these steps to flash the BIOS Steps 1 Turn on your computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use t...

Страница 88: ...ter 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed The following procedure provides the instructions on how to conduct flea power release Steps 1 Turn off your computer 2 Di...

Страница 89: ... and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the approp...

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