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Device drivers

Intel Chipset Software Installation Utility

In the Device Manager, check if the chipset driver is installed.

Install the Intel chipset updates from 

www.dell.com/support

.

Video drivers

In the Device Manager, check if the video driver is installed.

Install the video driver update from 

www.dell.com/support

.

Intel Serial IO driver

In the Device Manager, check if the Intel Serial IO driver is installed.

Install the driver updates from 

www.dell.com/support

.

Intel Trusted Execution Engine Interface

In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed.

Install the driver update from 

www.dell.com/support

.

Intel Virtual Button driver

In the Device Manager, check if the Intel Virtual Button driver is installed.

Install the driver updates from 

www.dell.com/support

.

Wireless and Bluetooth drivers

In the Device Manager, check if the network card driver is installed.

Install the driver updates from 

www.dell.com/support

.

In the Device Manager, check if the Bluetooth driver is installed.

Install the driver updates from 

www.dell.com/support

.

3

Device drivers

65

Содержание Inspiron 5590

Страница 1: ...Inspiron 5590 Service Manual Regulatory Model P88G Regulatory Type P88F001 ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 08 Rev A00 ...

Страница 3: ...he memory module 17 Hard drive assembly 18 Removing the hard drive assembly 18 Installing the hard drive assembly 19 Solid state drive Intel Optane 20 Removing the solid state drive 20 Moving the solid state drive screw mount 22 Installing the solid state drive 23 Wireless card 25 Removing the wireless card 25 Installing the wireless card 26 I O board 28 Removing the I O board 28 Installing the I ...

Страница 4: ...the system board 58 Installing the system board 60 Palm rest and keyboard assembly 63 Removing the palm rest and keyboard assembly 63 Installing the palm rest and keyboard assembly 64 3 Device drivers 65 Intel Chipset Software Installation Utility 65 Video drivers 65 Intel Serial IO driver 65 Intel Trusted Execution Engine Interface 65 Intel Virtual Button driver 65 Wireless and Bluetooth drivers ...

Страница 5: ...overing the operating system 78 Flashing BIOS USB key 78 Flashing the BIOS 79 Enabling Intel Optane memory 79 Disabling Intel Optane memory 79 WiFi power cycle 80 Flea power release 80 6 Getting help and contacting Dell 81 Contents 5 ...

Страница 6: ...pped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAU...

Страница 7: ...D damage Handle all static sensitive components in a static safe area If possible use anti static floor pads and workbench pads When unpacking a static sensitive component from its shipping carton do not remove the component from the anti static packing material until you are ready to install the component Before unwrapping the anti static packaging ensure that you discharge static electricity fro...

Страница 8: ...e returned to Dell it is critical to place these parts in anti static bags for safe transport ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti static mat at all times when servicing Dell products In addition it is critical that technicians keep sensitive parts separate from all insulator parts while ...

Страница 9: ...ace when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x5 7 Battery Palm rest and keyboard assembly M2x3 4 Fan Palm rest and keyboard assembly M2x3 2 Hard drive assembly Palm rest and keyboard assembly M2x3 4 Hard drive bracket Hard drive M3x3 4 Disp...

Страница 10: ...Palm rest and keyboard assembly M2x2 4 Wireless card bracket System board M2x3 1 Power button board Fingerprint reader board bracket Palm rest and keyboard assembly M2x2 2 Power button board Fingerprint reader board Palm rest and keyboard assembly M2x3 2 Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following imag...

Страница 11: ...Removing and installing components 11 ...

Страница 12: ...attery cable to the system board 5 Disconnect the battery cable from the system board 6 Press and hold the power button for five seconds to ground the computer and drain the flea power Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the b...

Страница 13: ...Removing and installing components 13 ...

Страница 14: ...board assembly Next steps 1 Follow the procedure in After working inside your computer Battery Lithium ion battery precautions CAUTION Exercise caution when handling Lithium ion batteries Discharge the battery as much as possible before removing it from the system This can be done by disconnecting the AC adapter from the system to allow the battery to drain Do not crush drop mutilate or penetrate ...

Страница 15: ...ing do not try to release it as puncturing bending or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from www dell com or authorized Dell partners and resellers Removing the battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the...

Страница 16: ...ion procedure Steps 1 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly and place the battery on the palm rest and keyboard assembly 2 Replace the four screws M2x3 that secure the battery to the palm rest and keyboard assembly 3 Connect the battery cable to the connector on the system board Next steps 1 Install the base cover 2 Follow the procedure in...

Страница 17: ...emoval procedure Steps 1 Lift the Mylar to reveal the memory module 2 With the memory module visible use your fingertips to spread apart the securing clips on the memory module slot until the memory module pops up 3 Slide and remove the memory module from the memory module slot Installing the memory module Prerequisites If you are replacing a component remove the existing component before performi...

Страница 18: ...module with the Mylar Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Hard drive assembly Removing the hard drive assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The following image indicates the location of the hard drive assembly...

Страница 19: ...mbly along with its cable off the palm rest and keyboard assembly Installing the hard drive assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the hard drive assembly and provides a visual representation of the installation procedure Removing and installing ...

Страница 20: ...omputer Solid state drive Intel Optane Removing the solid state drive Prerequisites If your computer is using a SATA storage device accelerated by Intel Optane memory disable Intel Optane before removing the SATA storage device For more information about disabling the Intel Optane see Disabling Intel Optane 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Rem...

Страница 21: ...M 2 2242 solid state drive M 2 2280 solid state drive Removing and installing components 21 ...

Страница 22: ...t Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the solid state drive About this task The following image indicates the location of the solid state drive screw mount and provides a visual representation of the procedure to move the screw mount to another location that accommodates the form factor 22 Removing and in...

Страница 23: ...originated from reverse the steps Installing the solid state drive Prerequisites CAUTION Solid state drives are fragile Exercise care when handling the solid state drive If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the solid state drive and provides a visual representation o...

Страница 24: ...M 2 2242 solid state drive M 2 2280 solid state drive 24 Removing and installing components ...

Страница 25: ...orking inside your computer 4 If you have installed an Intel Optane memory enable the Intel Optane memory For more information about enabling the Intel Optane memory see Enabling Intel Optane memory Wireless card Removing the wireless card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The following image ind...

Страница 26: ...from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure CAUTION To avoid damage to the wireless card do not place any cables under it About this task The following image indicates the location of the wireless card and provides a visual representation of the installation proced...

Страница 27: ...e 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 3 Place the wireless card bracket on the wireless card 4 Replace the screw M2x3 that secures the wireless card bracket to the wireless card Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer R...

Страница 28: ...cation of the I O board and provides a visual representation of the removal procedure Steps 1 Peel the tape off the I O board cable connector 2 Open the latch and disconnect the I O board cable from the I O board 3 Remove the I O board cable from the routing guides on the fan 4 Remove the two screws M2x3 that secure the I O board to the palm rest and keyboard assembly 28 Removing and installing co...

Страница 29: ...presentation of the installation procedure Steps 1 Using the alignment posts place the I O board on the palm rest and keyboard assembly 2 Route the I O board cable through the routing guides on the fan 3 Replace the two screws M2x3 that secure the I O board to the palm rest and keyboard assembly 4 Connect the I O board cable to the I O board and close the latch to secure the cable connector 5 Adhe...

Страница 30: ...rated graphics Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The following image indicates the location of the heat sink on systems with the integrated graphics option and provides a visual representation of the removal procedure 30 Removing and installing components ...

Страница 31: ...ore performing the installation procedure NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved About this task The following image indicates the location of the heat sink on systems with the integrated graphics option and provides a visual representation of the installation procedure Steps 1 Align...

Страница 32: ...ter working inside your computer Removing the heat sink discrete graphics Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The following image indicates the location of the heat sink on systems with the discrete graphics option and provides a visual representation of the removal procedure 32 Removing and instal...

Страница 33: ...ore performing the installation procedure NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved About this task The following image indicates the location of the heat sink on systems with the discrete graphics option and provides a visual representation of the installation procedure Steps 1 Align t...

Страница 34: ...the procedure in After working inside your computer Touchpad Removing the touchpad Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the speakers About this task The following image indicates the location of touchpad and provides a visual representation of the removal procedure 34 Removing and installing components ...

Страница 35: ...ouchpad bracket to the palm rest and keyboard assembly 6 Lift the touchpad bracket off the palm rest and keyboard assembly 7 Remove the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 8 Lift the touchpad along with the cable off the palm rest and keyboard assembly Installing the touchpad Prerequisites If you are replacing a component remove the existing component b...

Страница 36: ...y 5 Gently slide the touchpad cable connector under the antenna cable so that the touchpad cable is under the antenna cable 6 Slide the touchpad cable into its connector on the system board and close the latch to secure the cable 7 Adhere the tapes that secure the touchpad to the palm rest and keyboard assembly 8 Adhere the tapes that secure the antenna cables to the palm rest and keyboard assembl...

Страница 37: ...es the location of the fan and provides a visual representation of the removal procedure Steps 1 Peel the tape off the I O board cable connector 2 Lift the latch and disconnect the I O board cable from the I O board 3 Remove the I O board cable from the routing guides on the fan 4 Remove the two screws M2x3 that secure the fan to the system board Removing and installing components 37 ...

Страница 38: ...es a visual representation of the installation procedure Steps 1 Connect the fan cable to the system board 2 Align the screw holes on the fan with the screw holes on the palm rest and keyboard assembly 3 Replace the two screws M2x3 that secure the fan to the palm rest and keyboard assembly 4 Connect the I O board cable to the system board and I O board 5 Route the I O board cable through the routi...

Страница 39: ...ng inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery About this task The following image indicates the location of the display assembly and provides a visual representation of the removal procedure Removing and installing components 39 ...

Страница 40: ...40 Removing and installing components ...

Страница 41: ...Removing and installing components 41 ...

Страница 42: ...rd assembly 4 Open the display hinges at an angle of 90 degrees 5 Gently slide and lift the palm rest and keyboard assembly off the display assembly Installing the display assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the display assembly and provides a...

Страница 43: ...Removing and installing components 43 ...

Страница 44: ...44 Removing and installing components ...

Страница 45: ...Removing and installing components 45 ...

Страница 46: ...t and keyboard assembly 5 Connect the display cable to the system board and adhere the tape that secures the display cable connector Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover...

Страница 47: ... guides NOTE Depending on the configuration ordered you may need to peel off additional tape that adheres the coin cell battery cable to the palm rest and keyboard assembly You may also need to temporarily remove the speaker cable which routes through the same guides 6 Pry the coin cell battery off the palm rest and keyboard assembly Installing the coin cell battery Prerequisites If you are replac...

Страница 48: ...s on the system board 5 Adhere the tape that secures the speaker cable to the system board 6 Connect the speaker cable to the system board Next steps 1 Install the solid state drive Intel Optane memory 2 Install the wireless card 3 Install the battery 4 Install the base cover 5 Follow the procedure in After working inside your computer Speakers Removing the speakers Prerequisites 1 Follow the proc...

Страница 49: ...Lift the speakers along with the speaker cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the speakers and provides a visual representation of the installation procedure Removing and installing c...

Страница 50: ...he routing guides on the palm rest and keyboard assembly 3 Adhere the tape that secures the speaker cable to the system board 4 Connect the speaker cable to the system board Next steps 1 Install the battery 2 Install the base cover 3 Follow the procedure in After working inside your computer 50 Removing and installing components ...

Страница 51: ...e following image indicates the location of power adapter port and provides a visual representation of the removal procedure Steps 1 Disconnect the power adapter port cable from the system board 2 Remove the screw M2x3 that secures the power adapter port to the palm rest and keyboard assembly 3 Lift the power adapter port along with its cable off the palm rest and keyboard assembly Removing and in...

Страница 52: ...nstallation procedure Steps 1 Place the power adapter port into the slot on the palm rest and keyboard assembly 2 Replace the screw M2x3 that secures the power adapter port to the palm rest and keyboard assembly 3 Connect the power adapter cable to the connector on the system board Next steps 1 Install the display assembly 2 Install the battery 3 Install the base cover 4 Follow the procedure in Af...

Страница 53: ...entation of the removal procedure Steps 1 Remove the three screws M2 5x5 that secure the right display hinge to the palm rest and keyboard assembly 2 Lift the right display hinge 3 Lift the latch and disconnect the power button cable from the system board 4 Peel the adhesive tape above the power button board 5 Remove the two screws M2x2 and the two screws M2x3 that secure the power button board to...

Страница 54: ...ocedure Steps 1 Align and place the power button board into the slot on the palm rest and keyboard assembly 2 Replace the two screws M2x2 and the two screws M2x3 that secure the power button board to the palm rest and keyboard assembly 3 Adhere the adhesive tape above the power button board 4 Connect the power button cable to the connector on the system board and close the latch 5 Close the right ...

Страница 55: ...s NOTE This procedure is only applicable to computers shipped with a power button with fingerprint reader 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the fan 5 Remove the I O board About this task The following image indicates the location of the power button with fingerprint reader and provides a visual representation of the ...

Страница 56: ...e power button bracket to the palm rest and keyboard assembly 6 Remove the two screws M2x3 that secure the power button to the palm rest and keyboard assembly 7 Lift the power button with fingerprint reader off the palm rest and keyboard assembly Installing the power button with fingerprint reader optional Prerequisites NOTE This procedure is only applicable to computers shipped with a power butto...

Страница 57: ...lace the two screws M2x2 that secure the power button with fingerprint reader bracket to the palm rest and keyboard assembly 4 Connect the fingerprint reader cable to the connector on the power button board 5 Connect the power button cable to the connector on the system board 6 Close the right display hinge and replace the three screws M2 5x5 to secure the right display hinge to the palm rest and ...

Страница 58: ... the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the solid state drive Intel Optane memory 5 Remove the memory module 6 Remove the wireless card 7 Remove the heat sink for integrated graphics or the heat sink for discrete graphics 8 Remove the display assembly About this task The following image indicates the location of system board and p...

Страница 59: ...Removing and installing components 59 ...

Страница 60: ...keyboard cable from their connectors on the system board 5 Remove the five screws M2x2 and the two screws M2x3 that secure the system board to the palm rest and keyboard assembly 6 Lift the system board off the palm rest and keyboard assembly Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About t...

Страница 61: ...Removing and installing components 61 ...

Страница 62: ...nnect the coin cell battery cable and the speaker cable to the connectors on the system board 5 Connect the power adapter port cable to the system board and close the latch 6 Connect the I O board cable to the system board and close the latch Next steps 1 Install the display assembly 2 Install the heat sink for integrated graphics or the heat sink for discrete graphics 3 Install the wireless card ...

Страница 63: ... 11 Remove the display assembly 12 Remove the coin cell battery 13 Remove the speakers 14 Remove the power adapter port 15 Remove the power button board or the power button with fingerprint reader 16 Remove the system board NOTE The system board is removed and installed with the heat sink attached when replacing the palm rest and keyboard assembly This simplifies the procedure and avoids breaking ...

Страница 64: ...dure and avoids breaking the thermal bond between system board and the heat sink 2 Install the power button board or the power button with fingerprint reader 3 Install the power adapter port 4 Install the speakers 5 Install the coin cell battery 6 Install the display assembly 7 Install the fan 8 Install the touchpad 9 Install the I O board 10 Install the wireless card 11 Install the solid state dr...

Страница 65: ...l com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Wireless and Bluetooth drivers In the De...

Страница 66: ...equence System setup options System and setup password BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program About this task Turn on or restart your computer and press F2 immediately Navigation keys NOTE For most of the System Setup options changes that you make ar...

Страница 67: ...able 3 System setup options System information menu Overview Inspiron 5590 BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Displays the express service code ...

Страница 68: ...r Video Controller Displays the integrate graphics information of the computer Video Memory Displays the video memory information of the computer Wi Fi Device Displays the wireless device information of the computer Native Resolution Displays the native resolution of the computer Video BIOS Version Displays the video BIOS version of the computer Audio Controller Displays the audio controller infor...

Страница 69: ...figuration Enable Boot Support Enables or disables booting from USB mass storage devices such as external hard drive optical drive and USB drive Enable External USB Ports Enables or disables USB ports to be functional in an operating system environment Miscellaneous Devices Enables or disables various onboard devices Enable Camera Enables or disables the camera Default ON Keyboard Illumination Con...

Страница 70: ...lute Persistence Module service from Absolute Software Default Enable Absolute SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections Default OFF NOTE This feature may cause compatibility issues or loss of functionality with some legacy tools and applications Enable Strong Passwords Enables or disables strong passwords Default OFF Intel Platform Trust Techn...

Страница 71: ...ance menu Performance Multi Core Support Active Cores Changes the number of CPU cores available to the operating system The default value is set to the maximum number of cores Default All Cores Intel SpeedStep Enable Intel SpeedStep Technology Enables or disables the Intel SpeedStep Technology to dynamically adjust processor voltage and core frequency decreasing average power consumption and heat ...

Страница 72: ... to prevent AC power usage between certain times of each day Default Adaptive Battery settings are adaptively optimized based on your typical battery usage pattern Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from the beginning of the day to a specified work period Advanced Battery Charged maximizes battery health while still supporting heavy use durin...

Страница 73: ...ary functions Warnings and Errors Selects an action on encountering a warning or error during boot Default Prompt on Warnings and Errors Stop prompt and wait for user input when warnings or errors are detected NOTE Errors deemed critical to the operation of the computer hardware will always halt the computer Table 14 System setup options Virtualization menu Virtualization Intel Virtualization Tech...

Страница 74: ... devices that are connected to the motherboard on the next reboot Default OFF Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions Default ON Table 16 System setup options System Logs menu System Logs Power Event Log Clear POWER Event Log Selects an option to keep or clear the POWER Event log Default Keep BIOS Event Log Clear Bios Event Log Selects an option to keep ...

Страница 75: ...ayed 2 Select System Admin Password and create a password in the Enter the new password field Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 3 Type the system password that y...

Страница 76: ...it from System Setup The computer reboot Clearing CMOS settings About this task CAUTION Clearing CMOS settings will reset the BIOS settings on your computer Steps 1 Remove the base cover 2 Disconnect the battery cable from the system board 3 Remove the coin cell battery 4 Wait for one minute 5 Replace the coin cell battery 6 Connect the battery cable to the system board 7 Replace the base cover Cl...

Страница 77: ...r 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic ...

Страница 78: ...enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts it automatically starts Dell SupportAssist OS Recovery Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system It consists ...

Страница 79: ...lder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Enabling Intel Optane memory Steps 1 On the taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Status tab click Enable to enable the Intel Optane mem...

Страница 80: ... The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Flea power release About this task Flea power is the re...

Страница 81: ...concerns 1 Go to www dell com support 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support m...

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