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Troubleshooting

Updating the BIOS in Windows

1. Go to

www.dell.com/support

.

2. Click

Product support

. In the

Search support

box, enter the Service Tag of your computer, and then click

Search

.

NOTE:

If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You

can also use the product ID or manually browse for your computer model.

3. Click

Drivers & Downloads

. Expand

Find drivers

.

4. Select the operating system installed on your computer.
5. In the

Category

drop-down list, select

BIOS

.

6. Select the latest version of BIOS, and click

Download

to download the BIOS file for your computer.

7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.

For more information, see knowledge base article

at

www.dell.com/support

.

Updating the BIOS using the USB drive in Windows

1. Follow the procedure from step 1 to step 6 in

Updating the BIOS in Windows

to download the latest BIOS setup program file.

2. Create a bootable USB drive. For more information, see the knowledge base article

at

www.dell.com/support

.

3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press

F12

.

6. Select the USB drive from the

One Time Boot Menu

.

7. Type the BIOS setup program filename and press

Enter

.

The

BIOS Update Utility

appears.

8. Follow the on-screen instructions to complete the BIOS update.

Dell SupportAssist Pre-boot System Performance
Check diagnostics

SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:

●

Run tests automatically or in an interactive mode

●

Repeat tests

●

Display or save test results

●

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

●

View status messages that inform you if tests are completed successfully

●

View error messages that inform you of problems encountered during testing

NOTE:

Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

For more information, see

https://www.dell.com/support/kbdoc/000180971

.

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Содержание Inspiron 5481

Страница 1: ...Inspiron 5481 Service Manual Regulatory Model P93G Regulatory Type P93G001 June 2022 Rev A02 ...

Страница 2: ...mage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2022 Dell Inc or its subsidiaries All rights reserved Dell Technologies Dell and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...er 16 Procedure 16 Chapter 7 Replacing the base cover 18 Procedure 18 Chapter 8 Removing the battery 20 Prerequisites 20 Procedure 20 Chapter 9 Replacing the battery 22 Procedure 22 Post requisites 23 Chapter 10 Removing the coin cell battery 24 Procedure 24 Chapter 11 Replacing the coin cell battery 25 Procedure 25 Chapter 12 Removing the memory modules 26 Removing the wireless card 26 Prerequisi...

Страница 4: ...the hard drive 39 Procedure 39 Post requisites 40 Chapter 18 Removing the heat sink 41 Prerequisites 41 Procedure 41 Chapter 19 Replacing the heat sink 42 Procedure 42 Post requisites 42 Chapter 20 Removing the fan 43 Procedure 43 Chapter 21 Replacing the fan 44 Procedure 44 Chapter 22 Removing the speakers 45 Prerequisites 45 Procedure 45 Chapter 23 Replacing the speakers 46 Procedure 46 Post req...

Страница 5: ...apter 31 Replacing the display assembly 56 Procedure 56 Post requisites 57 Chapter 32 Removing the display back cover and antenna assembly 58 Prerequisites 58 Procedure 58 Chapter 33 Replacing the display back cover and antenna assembly 60 Procedure 60 Post requisites 61 Chapter 34 Removing the display hinges 62 Prerequisites 62 Procedure 62 Chapter 35 Replacing the display hinges 63 Procedure 63 ...

Страница 6: ...em board 73 Procedure 73 Post requisites 75 Chapter 44 Removing the touchpad 76 Prerequisites 76 Procedure 76 Chapter 45 Replacing the touchpad 78 Procedure 78 Post requisites 79 Chapter 46 Removing the palm rest and keyboard assembly 80 Prerequisites 80 Procedure 80 Chapter 47 Replacing the palm rest and keyboard assembly 82 Procedure 82 Post requisites 82 Chapter 48 Device drivers 84 Intel Chips...

Страница 7: ...sswords 91 Chapter 50 Troubleshooting 92 Updating the BIOS in Windows 92 Updating the BIOS using the USB drive in Windows 92 Dell SupportAssist Pre boot System Performance Check diagnostics 92 Running the SupportAssist Pre Boot System Performance Check 93 Diagnostics 93 Enabling Intel Optane memory 94 Disabling Intel Optane memory 94 WiFi power cycle 94 Flea power release 95 Chapter 51 Getting hel...

Страница 8: ... Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your compute...

Страница 9: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 After working inside your computer 9 ...

Страница 10: ...ll tab not the cable itself Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable When disconnecting cables keep them evenly aligned to avoid bending the connector pins When connecting cables ensure that the ports and the connectors are correctly oriented and aligned CAUTION Press and eject any installed card from the media card reader ...

Страница 11: ...ng wire Never use wireless wrist straps Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage It is recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are prone to d...

Страница 12: ...bags for safe transport Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment CAUTION Do not lift greater than 50 pounds Always obtain additional resources or use a mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you lift offs...

Страница 13: ...Recommended tools The procedures in this document may require the following tools Philips screwdriver 1 Flat head screwdriver Plastic scribe 4 Recommended tools 13 ...

Страница 14: ...2x6 6 Battery Palm rest and keyboard assembly M2x3 4 Hard drive assembly Palm rest and keyboard assembly M2x3 4 Hard drive bracket Hard drive M3x3 4 Solid state drive Palm rest and keyboard assembly M2x2 Big Head 1 I O board Palm rest and keyboard assembly M2x3 1 Fan Palm rest and keyboard assembly M2x3 2 Wireless card System board M2x3 1 Power adapter port Palm rest and keyboard assembly M2x3 1 S...

Страница 15: ...Table 1 Screw list continued Component Secured to Screw type Quantity Screw image Display hinges Display back cover and antenna assembly M2x3 2 Screw list 15 ...

Страница 16: ... best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Remove the six screws M2 5x6 that secure the base cover to the palm rest and keyboard assembly 2 Loosen the three captive screws that secure the base cover to the palm rest and keyboard assembly 3 Using your fingertips pry the base cover off the palm rest and keyboard assembly from the top lef...

Страница 17: ...l the tape that secures the battery cable to the battery cable connector 7 Disconnect the battery cable from the system board 8 Turn the computer over open the display then press and hold the power button for 15 seconds to ground the system board Removing the base cover 17 ...

Страница 18: ...ety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Close the display and turn the computer over Connect the battery cable to the system board 2 Adhere the tape that secures the battery cable to the battery cable connector 3 Adhere the tape that secures the battery cable to the battery 4 Align the tabs on the base cover with the slots on the...

Страница 19: ...e three captive screws that secure the base cover to the palm rest and keyboard assembly 6 Replace the six screws M2 5x6 that secure the base cover to the palm rest and keyboard assembly Replacing the base cover 19 ...

Страница 20: ...ctices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Peel off the tape that secures the battery cable to the battery 2 Peel the tape that secures the battery cable to the battery cable connector 3 Disconnect the battery cable from the system board 4 Remove the four screws M2x3 that secure the battery to the palm rest a...

Страница 21: ...Removing the battery 21 ...

Страница 22: ...ctices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly 2 Replace the four screws M2x3 that secure the battery to the palm rest and keyboard assembly 3 Connect the battery cable to the system board 4 Adhere the tape that secures the battery cable to the battery ...

Страница 23: ...Post requisites Replace the base cover Replacing the battery 23 ...

Страница 24: ...ory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Procedure 1 Disconnect the coin cell battery cable from the system board 2 Remove the coin cell battery cable from the routing guides on the p...

Страница 25: ...e instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest and keyboard assembly 2 Route the coin cell battery cable through the routing guides on the palm rest and keyboard assembly 3 Connect the coin cell battery cable to the system boar...

Страница 26: ...at www dell com regulatory_compliance Removing the wireless card NOTE Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www...

Страница 27: ...rd bracket and wireless card to the system board 3 Lift the wireless card bracket off the wireless card 4 Disconnect the antenna cables from the wireless card 5 Slide and remove the wireless card from the wireless card slot Removing the memory modules 27 ...

Страница 28: ...t the mylar that covers the memory modules 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Remove the memory module from the memory module slot 28 Removing the memory modules ...

Страница 29: ...mpliance home page at www dell com regulatory_compliance Procedure 1 Locate the memory modules on the system board and lift the mylar that covers the memory modules 2 Align the notch on the memory module with the tab on the memory module slot 3 Slide the memory module firmly into the slot at an angle 4 Press the memory module down until it clicks into place NOTE If you do not hear the click remove...

Страница 30: ...ect the antenna cables to the wireless card 2 Align the notch on the wireless card with the tab on the wireless card slot and slide the wireless card at an angle into the wireless card slot The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white tri...

Страница 31: ...Post requisites Replace the base cover Replacing the memory modules 31 ...

Страница 32: ...more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites CAUTION You need to disable the Intel Optane memory before removing Intel Optane memory module from your computer For more information about disabling the Intel Optane memory see Disabling Intel Optane memory Remove the base cover Procedure 1 Locate the solid state drive Intel Opt...

Страница 33: ...Removing the solid state drive Intel Optane 33 ...

Страница 34: ...lid state drives are fragile Exercise care when handling the solid state drive Procedure NOTE Follow the procedure to change the location of the screw mount in case if you are replacing the solid state drive of a different form factor 1 Align the notch on the solid state drive Intel Optane memory module with the tab on the solid state drive Intel Optane memory module slot 2 Slide the solid state d...

Страница 35: ... the location of the screw mount 1 Remove the screw mount from the palm rest and keyboard assembly 2 Turn the screw mount to 180 degrees 3 Insert the screw mount into the other screw mount slot on the palm rest and keyboard assembly 4 Align the notch on the solid state drive Intel Optane memory module with the tab on the solid state drive slot 5 Slide the solid state drive Intel Optane memory modu...

Страница 36: ...36 Replacing the solid state drive Intel Optane ...

Страница 37: ...or more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the hard drive ca...

Страница 38: ...5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Remove the hard drive bracket off the hard drive 38 Removing the hard drive ...

Страница 39: ...e home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Replace the four screws M3x3 that secure the hard drive bracket to the hard drive 3 Connect the interposer to the hard drive assembly 4 Align the screw holes on the hard driv...

Страница 40: ...Post requisites 1 Replace the battery 2 Replace the base cover 40 Replacing the hard drive ...

Страница 41: ...k may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites Remove the base cover Procedure 1 In reverse order as indicated on the heat sink loosen the fo...

Страница 42: ...eat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Place the heat sink on the system board as illustrated aligning the screw holes on the heat sink with the screw holes on the system board 2 In sequential order as indicated on the he...

Страница 43: ... more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Peel off the tape that secures the fan cable to the palm rest and keyboard assembly 2 Disconnect the fan cable from the system board 3 Peel off the tape that secures the I O board cable to the fan 4 Remove the two screws M2x3 that secure the fan to the palm rest and keyboard assemb...

Страница 44: ...st practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on the palm rest and keyboard assembly 2 Replace the two screws M2x3 securing the fan to the palm rest and keyboard assembly 3 Adhere the tape that secures the I O board cable to the fan 4 Connect the fan cable to the system board 5 Adhere the...

Страница 45: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the speaker cable from the system board 2 Peel off the tape that secures the speaker cable to the palm rest and keyboard assembly 3 Note the cable routing and remove the speaker cable from the routing guides on the palm rest and keyboard assembly 4 Remov...

Страница 46: ...ance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts align and place the speakers on the palm rest and keyboard assembly NOTE Replace the rubber grommets if they are pushed up while replacing the speakers 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 3 Adhere the tape that secures the speaker cable to the palm rest...

Страница 47: ...e safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Peel off the tape that secures the I O board cable to the palm rest and keyboard assembly 2 Open the latch and disconnect the I O board cable from the I O board 3 Remove the screw M2x3 that secures the I O board to the palm rest and keyboard assembly...

Страница 48: ...ell com regulatory_compliance Procedure 1 Place the I O board on the palm rest and keyboard assembly and then align the screw holes on the I O board with the screw holes on the palm rest and keyboard assembly 2 Replace the screw M2x3 that secures the I O board to the palm rest and keyboard assembly 3 Slide the I O board cable into the connector on the I O board and close the latch to secure the ca...

Страница 49: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Disconnect the power adapter port cable from the system board 2 Remove the screw M2x3 that secures the power adapter port to the palm rest and keyboard assembly 3 Lift the power adapter port along with its cable off the palm rest and keyb...

Страница 50: ...fety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the power adapter port into the slot on the palm rest and keyboard assembly and then align the screw hole on the power adapter port with the screw hole on the palm rest and keyboard assembly 2 Replace the screw M2x3 that secures the power adapter port to the palm rest and keyboard as...

Страница 51: ...working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the wireless card on the system board 28 Removing the wireless card 51 ...

Страница 52: ...rd bracket and wireless card to the system board 3 Lift the wireless card bracket off the wireless card 4 Disconnect the antenna cables from the wireless card 5 Slide and remove the wireless card from the wireless card slot 52 Removing the wireless card ...

Страница 53: ...es to the wireless card 2 Align the notch on the wireless card with the tab on the wireless card slot and slide the wireless card at an angle into the wireless card slot The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 3 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliar...

Страница 54: ...em board 4 Peel off the tape that secures the touchscreen cable and the display cable to their respective connectors on the system board 5 Open the latch and disconnect the touchscreen cable from the system board 6 Open the latch and disconnect the display cable from the system board 7 Turn the computer over and open the display as far as possible Then place the computer face down on a flat surfac...

Страница 55: ...Removing the display assembly 55 ...

Страница 56: ...x3 that secure the display assembly to the palm rest and keyboard assembly 3 Replace the six screws M2 5x4 that secure the display assembly to the palm rest and keyboard assembly 4 Route the antenna cables through the routing guides on the palm rest and keyboard assembly 5 Close the display and turn the computer over 6 Connect the fan cable to the system board 7 Adhere the tape that secures the fa...

Страница 57: ...Post requisites 1 Replace the wireless card 2 Replace the base cover Replacing the display assembly 57 ...

Страница 58: ...ver 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly Procedure 1 Remove the display cable and touchscreen board cable from the routing guide on the display hinge 2 Using a plastic scribe pry up the display back cover and antenna assembly from the corner to release the tabs from the slots on the display panel 3 Lift the display back cover and antenna assembly off the di...

Страница 59: ...Removing the display back cover and antenna assembly 59 ...

Страница 60: ...mputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the display back cover and antenna assembly on a clean and flat surface 2 Replace the display hinges 3 Place the display panel on to the display back cover and antenna assembly 4 Snap the display panel into place 5 Route the display cable and touchscreen board cable...

Страница 61: ...Post requisites 1 Replace the display assembly 2 Replace the wireless card 3 Replace the battery 4 Replace the base cover Replacing the display back cover and antenna assembly 61 ...

Страница 62: ...e battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 3 in Removing the display back cover and antenna assembly Procedure 1 Place the display back cover and antenna assembly on a flat surface 2 Remove the antenna cables from the routing guide on the display hinge 3 Remove the six screws M2 5x2 5 that secure the display hinges to the display b...

Страница 63: ...nges with the screw holes on the display back cover and antenna assembly 2 Replace the two screws M2x3 that secure the display hinges to the display back cover and antenna assembly 3 Replace the six screws M2 5x2 5 that secure the display hinges to the display back cover and antenna assembly 4 Route the antenna cables through the routing guide on the display hinge and secure it in place Post requi...

Страница 64: ...home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 3 in Removing the display back cover and antenna assembly Procedure 1 Using a plastic scribe pry up the camera module and turn it over 2 Peel off the tape that secures the camera cable to the c...

Страница 65: ... Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the camera cable into the connector one the camera module and adhere the tape that secures the camera cable to the camera module 2 Using the alignment post adhere the camera module on the display panel Post requisites 1 Follow the procedure from step 3 to step 5 in Replacing the display back cover and antenna assembly 2 ...

Страница 66: ...ome page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 3 in Removing the display back cover and antenna assembly 6 Remove the camera Procedure 1 Disconnect the camera cable from the display panel 2 Peel off the tape that secures the display cable to...

Страница 67: ...com regulatory_compliance Procedure 1 Slide the display cable into the connector and close the latch to secure the cable 2 Adhere the cable tape that secures the display cable to the display panel 3 Connect the camera cable to the display panel 4 Adhere the camera cable on the display panel Post requisites 1 Replace the camera 2 Follow the procedure from step 3 to step 5 in Replacing the display b...

Страница 68: ...more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Follow the procedure from step 1 to step 3 in Removing the display back cover and antenna assembly 6 Remove the camera 7 Remove the display cable Procedure After performing the ...

Страница 69: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the display panel on a clean and flat surface Post requisites 1 Replace the display cable 2 Replace the camera 3 Follow the procedure from step 3 to step 5 in Replacing the display back cover and antenna assembly 4 Replace the display assembly 5 Replace the wireless car...

Страница 70: ...nnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the coin cell battery 5 Remove the solid state drive Intel Optane memory module 6 Remove the fan 7 Remove the heat sink 8 Remove the wireless ca...

Страница 71: ...ble from the system board 11 Open the latch and disconnect the touchpad cable from the system board 12 Open the latch and disconnect the hard drive cable from the system board 13 Disconnect the coin cell battery cable from the system board 14 Remove the four screws M2x2 that secure the system board to the palm rest and keyboard assembly 15 Lift the system board off the palm rest and keyboard assem...

Страница 72: ...72 Removing the system board ...

Страница 73: ...ust make the appropriate changes again after you replace the system board Procedure 1 Align the screw holes on the system board with the screw holes on the palm rest and keyboard assembly 2 Replace the four screws M2x2 that secure the system board to the palm rest and keyboard assembly 3 Connect the power adapter port cable to the system board 4 Adhere the tape that covers the USB ports on the sys...

Страница 74: ... and touch screen board cable to their respective connectors on the system board 13 Route the touch screen board cable and the display cable through the routing guides on the palm rest and keyboard assembly 14 Slide the I O board cable into the connector on the system board and close the latch to secure the cable 15 Adhere the tape that secures the I O board cable to the system board 74 Replacing ...

Страница 75: ...ard 2 Replace the heat sink 3 Replace the fan 4 Replace the solid state drive Intel Optane memory module 5 Replace the coin cell battery 6 Replace the memory modules 7 Replace the battery 8 Replace the base cover Replacing the system board 75 ...

Страница 76: ...e base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the touchpad cable from the system board 2 Peel the tapes that secure the touchpad to the palm rest and keyboard assembly 3 Remove the three screws M2x2 that secure the touchpad bracket to the palm rest and keyboard assembly 4 Lift the touchpad bracket off the palm rest and keyboard assembly 5 Remove the four screws M2x2 t...

Страница 77: ...Removing the touchpad 77 ...

Страница 78: ...ompliance Procedure 1 Align the screw holes on the touchpad with the screw holes on the palm rest and keyboard assembly 2 Replace the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 3 Align the screw holes on the touchpad bracket with the screw holes on the touchpad 4 Replace the three screws M2x2 that secure the touchpad bracket to the touchpad 5 Adhere the tapes ...

Страница 79: ...Post requisites 1 Replace the battery 2 Replace the base cover Replacing the touchpad 79 ...

Страница 80: ...ry_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the coin cell battery 5 Remove the solid state drive Intel Optane memory module 6 Remove the hard drive 7 Remove the heat sink 8 Remove the fan 9 Remove the I O board 10 Remove the speakers 11 Remove the power adapter port 12 Remove the wireless card 13 Remove the display assembly 14 Remov...

Страница 81: ...Removing the palm rest and keyboard assembly 81 ...

Страница 82: ... page at www dell com regulatory_compliance Procedure Place the palm rest and keyboard assembly on a clean and flat surface Post requisites 1 Replace the touchpad 2 Replace the system board 3 Replace the display assembly 4 Replace the wireless card 5 Replace the power adapter port 6 Replace the speakers 7 Replace the I O board 8 Replace the fan 9 Replace the heat sink 10 Replace the hard drive 11 ...

Страница 83: ...14 Replace the battery 15 Replace the base cover Replacing the palm rest and keyboard assembly 83 ...

Страница 84: ...tel Serial IO driver is installed Install the driver updates from www dell com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver u...

Страница 85: ...ns changes that you make are recorded but do not take effect until you restart the system Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area Esc Moves to the previous page until y...

Страница 86: ...f the computer Ownership Tag Displays the Ownership Tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Displays the express service code of the computer Memory Information Memory Installed Displays the total computer memory installed Memory Available Displays the total computer memory av...

Страница 87: ...quence Boot List Option Displays the available boot options Advanced Boot Options Enable Legacy Option ROMs Enables or disables the Legacy Option ROMs UEFI Boot Path Security Enables or disables the user to enter Admin password when booting a UEFI boot path from the F12 Boot Menu Date Time Displays the current date in MM DD YY format and current time in HH MM SS AM PM format Table 5 System setup o...

Страница 88: ...word is set Non Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages PTT Security Enable or disable Platform Trust Technology PTT visibility to the operating system Computrace R Enable or disable the BIOS module interface of the optiona...

Страница 89: ...ter to turn on automatically every day or on a preselected date and time This option can be configured only if the Auto On Time is set to Everyday Weekdays or Selected Days Default Disabled USB Wake Support Enables the USB devices to wake the computer from Standby Block Sleep Enables you to block entering to sleep mode in OS environment Advanced Battery Charge Configuration Enables Advanced Batter...

Страница 90: ... storage devices BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB key First Power On Date Sets ownership date Table 13 System setup options System Logs menu System Logs BIOS Events Display BIOS events Thermal Events Display the Thermal events Power Events Display the Power events Table 14 System s...

Страница 91: ...r the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application System setup 91 ...

Страница 92: ...tup program file to the bootable USB drive 4 Connect the bootable USB drive to the computer that needs the BIOS update 5 Restart the computer and press F12 6 Select the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter The BIOS Update Utility appears 8 Follow the on screen instructions to complete the BIOS update Dell SupportAssist Pre boot System Perform...

Страница 93: ...ttery is fully charged For example the power and battery status light blinks amber two times followed by a pause and then blinks white three times followed by a pause This 2 3 pattern continues until the computer is turned off indicating no memory or RAM is detected The following table shows different light patterns and what they indicate Table 15 Diagnostics Diagostic light codes Problem descript...

Страница 94: ...moving the SATA storage device accelerated by the Intel Optane memory module from the computer 1 On the taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Intel Optane memory tab click Disable to disable the Intel Optane memory NOTE For computers in which Intel Optane memor...

Страница 95: ...ery has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer Troubleshooting 95 ...

Страница 96: ... related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the following Sele...

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