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Solving Problems

Solving Problems

Dell Diagnostics

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions at the

front of this document (see page 9).

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" and run

the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE:

The Dell Diagnostics works only on Dell™ computers.

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE:

If your computer cannot display a screen image, contact Dell.

Shut down the computer.

If the computer is connected to a docking device (docked), undock it. See the documentation

that came with your docking device for instructions.

Connect the computer to an electrical outlet.

Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

NOTE:

If you cannot see anything on your display, hold down <Fn> and press the computer’s power

button to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment.

NOTE:

If you see a message stating that no diagnostics utility partition has been found, run the Dell

Diagnostics from your

Drivers and Utilities

CD.

If you wait too long and the Microsoft

Windows

logo appears, continue to wait until you

see the Windows desktop. Then shut down your computer through the

Start

menu and try

again.

Содержание Inspiron 1150

Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Inspiron 1150 Owner s Manual Model PP08L ...

Страница 2: ...c All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo AccessDirect Inspiron Dell Precision Dimension OptiPlex Latitude PowerApp PowerEdge PowerConnect PowerVault Axim TrueMobile and DellNet are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Cor...

Страница 3: ... Inside Your Computer 12 SAFETY Protecting Against Electrostatic Discharge 12 SAFETY Battery Disposal 13 Finding Information 15 1 A Tour of Your Computer Front View 19 Left Side View 22 Right Side View 23 Back View 25 Bottom View 28 2 Setting Up Your Computer Connecting to the Internet 29 Setting Up Your Internet Connection 29 Modem and Internet Connection Problems 30 E Mail Problems 31 Transferri...

Страница 4: ...nce 37 Checking the Battery Charge 38 Power Meter 38 Low Battery Warning 38 Charging the Battery 38 Removing a Battery 39 Installing a Battery 39 Storing a Battery 39 Battery and Power Problems 39 If the battery is not charging 40 If battery life is short 40 4 Using the Keyboard and Touch Pad Dell AccessDirect Button 41 Reprogramming the Button 41 Numeric Keypad 41 Keyboard Shortcuts 42 System Fun...

Страница 5: ...iliar scraping or grinding sound 47 If the CD RW drive stops writing 48 Sound and Speaker Problems 48 If you have a problem with integrated speakers 48 If you have a problem with external speakers 48 Copying CDs and DVDs 49 How to Copy a CD or DVD 49 Using Blank CD Rs and CD RWs 50 Helpful Tips 50 6 Setting Up a Home and Office Network Connecting to a Network Adapter 51 Network Setup Wizard 51 Net...

Страница 6: ...m Problems 66 A program crashes 66 A program stops responding 66 Error messages appear 66 Resolving Other Technical Problems 67 If Your Computer Gets Wet 67 If You Drop or Damage Your Computer 68 Drivers 68 What Is a Driver 68 Identifying Drivers 69 Reinstalling Drivers 69 Manually Reinstalling Drivers for Windows XP 70 Resolving Software and Hardware Incompatibilities 71 Using System Restore 71 C...

Страница 7: ...ogram 98 Overview 98 Viewing the System Setup Screens 98 System Setup Screens 99 Commonly Used Options 99 System and Battery Performance Optimization 100 System Performance Overview 100 Optimizing Power Consumption and Battery Charge Time 100 Variable Speed Fan 101 Dell Technical Support Policy U S Only 101 Definition of Dell Installed Software and Peripherals 101 Definition of Third Party Softwar...

Страница 8: ...nly 124 Limited Warranty Terms for Dell Branded Hardware Products Canada Only 124 Total Satisfaction Return Policy Canada Only 127 Dell Software and Peripherals Canada Only 128 1 Year End User Manufacturer Guarantee Latin America and the Caribbean Only 129 Intel Warranty Statement for Pentium and Celeron Processors Only U S and Canada Only 130 Index 133 ...

Страница 9: ...base resting directly on exposed skin for extended periods of time The surface temperature of the base will rise during normal operation particularly when AC power is present Allowing sustained contact with exposed skin can cause discomfort or eventually a burn Do not use your computer in a wet environment for example near a bath tub sink or swimming pool or in a wet basement If your computer incl...

Страница 10: ...sion Do not carry a battery pack in your pocket purse or other container where metal objects such as car keys or paper clips could short circuit the battery terminals The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns The battery poses a burn hazard if you handle it improperly Do not disassemble it Handle a...

Страница 11: ...charged battery available in case you are asked to turn on the computer When traveling with the hard drive removed from the computer wrap the drive in a nonconducting material such as cloth or paper If you have the drive checked by hand be ready to install the drive in the computer You can put the hard drive through an X ray security machine but never put the drive through a metal detector When tr...

Страница 12: ...omputer is when you are installing memory modules a Mini PCI card a modem a CD or DVD drive or a keyboard NOTICE Wait 5 seconds after turning off the computer before disconnecting a device or removing a memory module Mini PCI card modem CD or DVD drive or keyboard to help prevent possible damage to the system board 1 Shut down your computer and turn off any attached devices 2 Disconnect your compu...

Страница 13: ...ery and a reserve battery For instructions about replacing the lithium ion battery in your computer refer to Removing a Battery on page 39 The reserve battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it the procedure must be performed by an authorized service technician Do not dispose of the battery along with househol...

Страница 14: ...14 CAUTION Safety Instructions w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 15: ... device documentation Drivers and Utilities CD also known as the ResourceCD Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers run the Dell Diagnostics or access your documentation Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for technici...

Страница 16: ...k User s guides 3 Click Dell Inspiron Help Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on the bottom of your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express Service Code to direct your call when contacting technical support ...

Страница 17: ...nd software updates Reference Computer documentation product specifications and white papers How to use Windows XP Documentation for my computer Documentation for devices such as a modem Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Foll...

Страница 18: ...18 Finding Information w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 19: ... closed DISPLAY For more information about your display see Using the Display in the Dell Inspiron Help file To access the help file see page 16 display latch display speakers 2 keyboard status lights keyboard device status lights touch pad touch pad buttons power button Dell AccessDirect button ...

Страница 20: ...ludes a numeric keypad as well as the Microsoft Windows logo key For information on supported keyboard shortcuts see page 42 SPEAKERS To adjust the volume of the integrated speakers press the volume control keyboard shortcuts For more information see page 43 Turns on when the numeric keypad is enabled Turns on when Caps Lock is enabled Turns on when the scroll lock function is enabled 9 A ...

Страница 21: ...ge is low Solid orange The battery charge is critically low TOUCH PAD BUTTONS Touch pad buttons provide the functionality of a mouse See page 44 for more information TOUCH PAD The touch pad and touch pad buttons provide the functionality of a mouse See page 44 for more information Turns on when you turn on the computer Blinks or turns off in power management mode Turns on when the computer reads o...

Страница 22: ...ter see page 35 If the computer stops responding press and hold the power button until the computer turns off completely which may take several seconds DELL ACCESSDIRECT BUTTON Press this button to launch a frequently used program such as support and educational tools You can reprogram the button to launch a program of your choice For more information see page 41 Left Side View PC CARD SLOT Suppor...

Страница 23: ... combo drive Right Side View BATTERY BATTERY BAY When a battery is installed you can use the computer without connecting the computer to an electrical outlet See page 37 Attach headphones or speakers to the connector Attach a microphone to the connector battery battery bay modem connector air vents security cable slot ...

Страница 24: ... allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device NOTICE Before you buy an anti...

Страница 25: ...ng on usage Fan noise is normal and does not indicate a problem with the fan or the computer CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire USB connectors 2 network connector video connector AC ad...

Страница 26: ... incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage CAUTION Place the AC adapter in a ventilated area such as a desk top or on the floor when you use it to run the computer or to charge the battery Do not cover the AC adapter with papers or other items that will reduce cooling also do not use the AC adapter inside a carr...

Страница 27: ...work connector Connects an external monitor For more information see Using the Display in the Dell Inspiron Help file To access the help file see page 16 Connects the computer to a network The lights next to the connector indicate activity for both wired and wireless network communications For information on using the network adapter see the online network adapter documentation supplied with your ...

Страница 28: ... may vary depending on usage Fan noise is normal and does not indicate a problem with the fan or the computer CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire BATTERY LATCH RELEASE Releases the batt...

Страница 29: ...high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 S...

Страница 30: ...n Problems If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Modem and Internet Connection Problems NOTICE Connect the modem to an analog telephone wall jack only Connecting the modem to a digital telephone network damages the modem NOTICE Modem and network...

Страница 31: ...ns click the Dialing Rules tab and then click Edit 3 In the Edit Location window ensure that To disable call waiting dial is checked and then select the proper code as listed in your telephone directory 4 Click Apply and click OK 5 Close the Phone and Modems Options window 6 Close the Control Panel window VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Contro...

Страница 32: ...r insert the Windows XP Operating System CD 2 On the Welcome to Microsoft Windows XP screen click Perform additional tasks 3 Under What do you want to do click Transfer files and settings 4 On the Files and Settings Transfer Wizard welcome screen click Next 5 On the Which computer is this screen click Old Computer and click Next 6 On the Select a transfer method screen click the transfer method yo...

Страница 33: ...nter cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer dri...

Страница 34: ...r supplies UPS Surge Protectors Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions The level of protection is usually commensurate with the cost of the surge protector Some surge protector manufacturers include warranty coverage for certain types of dam...

Страница 35: ...power to connected devices when AC power is interrupted The battery charges while AC power is available See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories UL Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you shut down the compu...

Страница 36: ...36 Setting Up Your Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 37: ... and engineering programs Running the computer in maximum performance mode See Power Management in the Dell Inspiron Help file for more information To access the help file see page 16 You can set power management options to alert you when the battery charge is low CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery pur...

Страница 38: ... battery in approximately 3 hours with the computer turned off Charge time is significantly longer if the computer is on and running at high processor speeds and system activity levels Running the computer at high system activity levels for extended periods of time may prevent the battery from charging When you connect the computer to an electrical outlet or install a battery while the computer is...

Страница 39: ...attery Installing a Battery Slide the battery into the battery bay until the latch clicks Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before you use it Battery and Power Problems NOTE See the Dell Inspiron Help file for information on standby mod...

Страница 40: ...e Contact Dell see page 102 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify ...

Страница 41: ...ble button settings or to find information on using the button 1 Click the Start button Control Panel Printers and Other Hardware Keyboard icon 2 Click the AccessDirect tab 3 Click the Help button and follow the instructions on the screen Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard Each key on the keypad has multiple functions The keypad numbers and ...

Страница 42: ...of the drive Fn F8 Switches the video image to the next display option The options include the integrated display an external monitor and both displays simultaneously If you are playing a DVD or watching a streaming video Fn F8 is disabled Fn and up arrow key Increases brightness on the integrated display only not on an external monitor Fn and down arrow key Decreases brightness on the integrated ...

Страница 43: ...lume of the integrated speakers and external speakers if attached Fn End Enables and disables the integrated speakers and external speakers if attached Windows logo key and m Minimizes all open windows Windows logo key and Shift m Maximizes all windows Windows logo key and e Runs Windows Explorer Windows logo key and r Opens the Run dialog box Windows logo key and f Opens the Search Results dialog...

Страница 44: ... on the object and tap down up down on the touch pad On the second down motion leave your finger on the touch pad and move the selected object by sliding your finger over the surface To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice Customizing the Touch Pad You can use the Mouse Properties window t...

Страница 45: ...icon and open it If the touch pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER See page 69 External Keyboard Problems NOTE When you attach an external keyboard the integrated keyboard remains fully functional CHECK THE KEYBOARD CABLE Shut down the computer see page 35 Disconnect the keyboard cable and check it for damage Firmly reconnect the cable If you are using a...

Страница 46: ...epad 5 Type some characters on the external keyboard and verify that they appear on the display If the characters appear now but did not with the external keyboard you may have a defective external keyboard Contact Dell see page 102 Unexpected Characters DISABLE THE NUMERIC KEYPAD Press Fn F11 to disable the numeric keypad if numbers are displayed instead of letters Verify that the numbers lock li...

Страница 47: ...fy that the light is blinking indicating normal operation TRY ANOTHER DISC Insert another disc to eliminate the possibility that the original disc is defective ENSURE THAT THE CD IS SNAPPED TO THE SPINDLE ON THE CD DRIVE TRAY ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted C...

Страница 48: ... THE SOUND AUDIO DRIVER See page 69 If you have a problem with external speakers NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs make sure that you did not turn the player volume down or off CHECK THE SPEAKER CABLE CONNECTIONS See the setup diagram supplied with the speakers TEST THE ELECTRICAL OUTLET Ensure that the electric...

Страница 49: ...DVD NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches at the Sonic support website at support sonic com NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow 1 Click the Start button point to All Programs Sonic RecordNow RecordNow 2 Click either the audio tab or the data tab depending on the ...

Страница 50: ... project You must use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos You cannot create audio DVDs with Sonic RecordNow Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD ...

Страница 51: ...tly pull it to ensure that it is secure 2 Connect the other end of the network cable to a network connection device such as a network wall jack NOTE Do not use a network cable with a telephone wall jack Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers...

Страница 52: ...eplacing the network cable Amber indicates that the network adapter driver is loaded and the adapter is detecting activity REPLACE THE NETWORK CABLE Try using a different cable If there is more than one available network connector try plugging the cable into a different connector RESTART THE COMPUTER Try to log on to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network set...

Страница 53: ...our computer in the User s Guides Network User s Guides category The user s guide is also available on the Dell Support website at support dell com 1 Click the Start button click Control Panel and then click Switch to Classic View 2 Double click Network Connections 3 Click Wireless Network Connection The Wireless Network Connection icon is highlighted 4 Under Network Tasks in the left hand pane cl...

Страница 54: ...option to select WPA download the WPA wireless security update from the Microsoft support site 7 Enter the name of your network in the Network name SSID field 8 If you do not need to configure security settings go to step 9 If you choose to configure security settings optional go to Configuring Security Settings Optional on page 55 9 Click OK Your new network name appears in the Preferred networks...

Страница 55: ...ents NOTE Network security settings are unique to your network Dell cannot provide this information Connecting to a Network With Wired Equivalent Protocol WEP Security Requirements 1 In the Preferred networks field click the name of your wireless network 2 Click Properties 3 From the Network Authentication drop down menu select Open Earlier versions of Dell wireless network software may not contai...

Страница 56: ...er can take up to 1 minute to connect to the network 9 Click OK Your network setup is complete Connecting to a Network With Wi Fi Protected Access WPA Security Requirements The following instructions are basic steps for connecting to a WPA network If your network requires a user name password or domain settings consult the setup instructions in the user s guide for your wireless network card NOTE ...

Страница 57: ... using a WPA protected network and the Association tab does not give you the option to select WPA download the WPA wireless security update from the Microsoft support site 4 From the Data encryption drop down menu select your data encryption type 5 If your wireless network requires a key enter it in the Network key field NOTE Your computer can take up to 1 minute to connect to the network 6 Click ...

Страница 58: ...58 Setting Up a Home and Office Network w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 59: ... 1 Shut down the computer 2 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 3 Connect the computer to an electrical outlet 4 Turn on the computer When the DELL logo appears press F12 immediately NOTE If you cannot see anything on your display hold down Fn and press the computer s power button to begin the D...

Страница 60: ... select the test you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want 2 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the...

Страница 61: ...onfiguration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to you...

Страница 62: ...keyboard or the mouse during the boot routine Run the Keyboard Controller test as described in Dell Diagnostics see page 59 KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test as described in Dell Diagnostics see page 59 KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable connection Restart the computer and avoid to...

Страница 63: ... switch the video image to the display NOTE If you are playing a DVD or watching a streaming video Fn F8 is disabled ADJUST THE BRIGHTNESS See the Dell Inspiron Help file for instructions on adjusting the brightness To access the help file see page 16 MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 c...

Страница 64: ...tive Contact Dell see page 102 CHECK THE POWER CABLE CONNECTION Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on CHECK THE SCANNER CABLE CONNECTION Ensure that the scanner cable is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button...

Страница 65: ...the computer CLEAN THE DRIVE See Cleaning Your Computer in the Dell Inspiron Help file for instructions To access the help file see page 16 ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on CHECK THE DRIVE FOR ERRORS 1 Click the Start button and click My Comput...

Страница 66: ...at the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED PC CARD Contact Dell see page 102 IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC Card manufacturer SEE THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you solve the problem Ensure that you properly installed and configured the program Reinstall the progra...

Страница 67: ...ove the memory module s see page 80 10 Open the display and place the computer right side up across two books or similar props to let air circulate all around it Let the computer dry for at least 24 hours in a dry area at room temperature NOTICE Do not use artificial means such as a hair dryer or a fan to speed the drying process GO TO THE DELL SUPPORT WEBSITE Go to support dell com for help with ...

Страница 68: ...page 102 If You Drop or Damage Your Computer 1 Save and close any open files exit any open programs and shut down the computer see page 35 2 Disconnect the AC adapter from the computer and from the electrical outlet 3 Turn off any attached external devices and disconnect them from their power sources and then from the computer 4 Remove and reinstall the battery 5 Turn on the computer NOTE For info...

Страница 69: ...le with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers NOTICE The Dell Support website and your Drivers and Utilities CD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollbac...

Страница 70: ...ct drivers and utilities used by your computer After the CD completes the hardware scan you can also detect other drivers and utilities Under Search Criteria select the appropriate categories from the System Model Operating System and Topic drop down menus A link or links appear s for the specific drivers and utilities used by your computer 5 Click the link of a specific driver or utility to displ...

Страница 71: ... the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Using System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the compu...

Страница 72: ...store point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before you undo the last system restore ...

Страница 73: ...rivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows XP disable any virus protection so...

Страница 74: ...multiple times Completing the GUI Setup NOTICE When the computer restarts do not press a key when the following message appears Press any key to boot from the CD 1 When the Regional and Language Options screen appears select the settings for your location and click Next 2 Enter your name and organization optional in the Personalize Your Software screen and click Next 3 If you are reinstalling Wind...

Страница 75: ...boot from the CD 1 When the Welcome to Microsoft screen appears click Next 2 When the How will this computer connect to the Internet message appears click Skip 3 When the Ready to register with Microsoft screen appears click No not at this time and click Next When the Who will use this computer screen appears you can enter up to five users 4 Click Next 5 Click Finish to complete the setup and remo...

Страница 76: ...76 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 77: ...the safety instructions at the front of this document see page 9 NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a comp...

Страница 78: ... jack and then plug it into the computer 10 Remove any installed PC Cards from the PC Card slot 11 Close the display and turn the computer upside down on a flat work surface NOTICE To avoid damaging the system board you must remove the main battery before you service the computer 12 Slide and hold the battery bay latch release on the bottom of the computer and then remove the battery from the bay ...

Страница 79: ...of the computer 4 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 5 Insert the drive into the bay and push the hard drive until it is fully seated in the bay 6 Replace and tighten the screws 7 Use the Operating System CD ...

Страница 80: ...ansit Memory You can increase your computer memory by installing memory modules on the system board See page 92 for information on the memory supported by your computer Install only memory modules that are intended for your computer 1 Complete the instructions in Before You Begin on page 77 2 Turn the computer over loosen the captive screw in the memory module cover and lift the cover away from th...

Страница 81: ...anty 3 If you are replacing a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector captive screw memory module cover securing clips memory module ...

Страница 82: ...OTICE If the memory module cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 6 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 7 Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To conf...

Страница 83: ...dd a Mini PCI card see page 84 Replacing the Modem 1 Remove the existing modem a Remove the screws securing the modem to the system board and set them aside b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the modem cable captive screw modem Mini PCI card cover ...

Страница 84: ...y prohibit users from installing 5 GHz 802 11a 802 11a b 802 11a b g Wireless LAN Mini PCI cards Under no circumstances should the user install such a device Only trained Dell service personnel are authorized to install a 5 GHz Wireless LAN Mini PCI card If you are removing and or installing a 2 4 GHz 802 11b 802 11b g Mini PCI Card please follow the instructions noted below Only products approved...

Страница 85: ...d from any attached cables b Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly c Lift the Mini PCI card out of its connector NOTICE To avoid damaging the Mini PCI card never place cables on top of or under the card NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card Mini PCI card M...

Страница 86: ... PCI card into the connector until it clicks 3 Connect the antenna cables to the Mini PCI card 4 Replace the cover CD or DVD Drive 1 Complete the instructions in Before You Begin on page 77 2 Turn the computer over loosen the captive screw in the memory module cover and lift the cover away from the computer Mini PCI card Mini PCI card connector antenna cables 2 ...

Страница 87: ...ext to the memory module cover 4 Press the lever next to the memory module connectors in the direction of the arrow on the lever towards the drive to release the drive 5 Pull the drive out of the bay captive screw memory module cover screw lever CD or DVD drive ...

Страница 88: ...notched right edge of the hinge cover and pry the cover loose from the hinges and bottom case 3 Lift the hinge cover up and away from the hinges and bottom case 4 Remove the four keyboard screws NOTICE The keycaps on the keyboard are fragile easily dislodged and time consuming to replace Be careful when removing and handling the keyboard 5 Lift the keyboard out of the bottom case and rest it on th...

Страница 89: ...ctor pins press the keyboard connector evenly into the interface connector on the system board and do not reverse the keyboard connector 8 Connect the keyboard connector of the replacement keyboard to the interface connector on the system board interface connector keyboard connector keyboard screws 4 keyboard ...

Страница 90: ... into their respective slots in the palm rest and lower the keyboard into the bottom case Ensure that all four securing tabs are engaged before trying to completely seat the keyboard 10 Replace the four keyboard screws 11 Replace the hinge cover interface connector keyboard connector keyboard screws 4 keyboard securing tabs 4 ...

Страница 91: ...ocessor or Intel Celeron processor L1 cache 8 KB internal L2 cache 512 KB Intel Pentium 4 128 KB Intel Celeron External bus frequency 400 533 MHz System Information System chip set Intel 852GMV Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits PC Card CardBus controller TI PCI1510 PC Card connector supports one Type I or Type II card Cards supported 3 3 V and 5...

Страница 92: ...ximum memory 1 GB Memory access time clock speed 266 MHz Ports and Connectors Video 15 hole connector Audio microphone connector stereo headphone speakers connector USB 2 4 pin USB 2 0 compliant connector Modem RJ 11 connector Ethernet LAN RJ 45 connector optional in some countries Communications Modem Type v 92 56K MDC Controller softmodem Interface internal AC 97 bus Network adapter 10 100 Ether...

Страница 93: ...h 256 MB or more of system memory LCD interface SPWG B Audio Audio type AC 97 soft audio Audio controller Sigmatel 9750 Stereo conversion 18 bit analog to digital and 20 bit digital to analog Interfaces Internal PCI bus AC 97 External microphone in connector stereo headphones speakers connector Speaker two 8 ohm speakers Internal speaker amplifier 1 0 W channel into 8 ohms Volume controls keyboard...

Страница 94: ... 1 mm 11 97 inches Diagonal 14 1 inch 15 inch 359 16 mm 14 1 inches 382 4 mm 15 1 inches Maximum resolutions 1024 x 768 at 16 8 million colors Response time typical 20 ms rise maximum 30 ms fall maximum Refresh rate 60 Hz Operating angle 0 closed to 180 Viewing angles Horizontal 40 Vertical 10 30 Pixel pitch 0 28 x 0 28 mm Power consumption Panel with backlight typical 5 2 W Controls brightness ca...

Страница 95: ...Height 48 88 mm 1 92 inch rectangle Battery 8 cell Type 8 cell 65WHr smart lithium ion Dimensions Depth 122 5 mm 4 8 inches Height 19 2 mm 0 76 inch Width 147 5 mm 5 8 inches Weight 0 470 kg 1 03 lb Voltage 14 8 VDC Capacity 4300 mAH Operating life can be significantly reduced under certain power intensive conditions See page 37 for more information on battery life Life span approximate 300 discha...

Страница 96: ...See page 37 for more information on battery life Life span approximate 300 discharge charge cycles0 Temperature range Charge Discharge 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F AC Adapter Input voltage 100 to 240 VAC Input current maximum 1 5 A Input frequency 50 to 60 Hz Output current 5 62 A maximum at 4 second pulse 4 62 A continuous Output power 90 W standard Rated output voltage 19 ...

Страница 97: ... 275 mm 10 8 inches Weight With CD drive 8 cell battery and 14 1 inch display 3 3 kg 7 17 lb With CD drive 12 cell battery and 14 1 inch display 3 4 kg 7 57 lb With CD drive 8 cell battery and 15 inch display 3 5 kg 7 66 lb With CD drive 12 cell battery and 15 inch display 3 7 kg 8 07 lb Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity...

Страница 98: ...s Basic device configuration settings System security and hard drive password settings NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the settings for the system setup program Certain changes might make your computer work incorrectly Viewing the System Setup Screens 1 Turn on or restart your computer 2 When the DELL logo appears press...

Страница 99: ...le devices using the Boot Order page of the system setup program NOTE To change the boot sequence on a one time only basis see page 100 The Boot Order page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following Diskette Drive Modular bay HDD Internal HDD CD DVD CD RW drive During the boot routine the computer starts at the ...

Страница 100: ...ESSOR GETS HOT Performance is reduced when system temperature exceeds established thermal parameters This performance reduction helps to regulate the system and surface temperatures which prevents the computer from shutting down due to excessive processor temperatures AC ADAPTER THROUGHPUT Performance is reduced when the computer is running on AC power and power consumption exceeds the established...

Страница 101: ... for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals1 Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration2 1 Repair services are provided pursuant to the terms and conditions...

Страница 102: ...our country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Acce...

Страница 103: ...usiness Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 W...

Страница 104: ...cal support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sa...

Страница 105: ...58 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2222 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia General Support 980 9 15 3...

Страница 106: ...me Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Techn...

Страница 107: ... 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 La...

Страница 108: ...ntry Code 852 Website support ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron 2969 3189 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Gold Queue EEC Hotline 2969 3187 Customer Advocacy 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Bu...

Страница 109: ...s dial within U K only 0870 907 4000 Fax SalesFax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90...

Страница 110: ...556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 In...

Страница 111: ...d Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support toll free 1 800 888 298 Customer Service 04 633 4949 Transaction Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213...

Страница 112: ...6 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mai...

Страница 113: ...y Code 22 Website support euro dell com E mail pl_support_tech dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 8...

Страница 114: ... 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical S...

Страница 115: ...ate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers toll free 00801 8...

Страница 116: ... Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector S...

Страница 117: ...s toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 ...

Страница 118: ...ment to function properly together in the electronic environment While this computer has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are...

Страница 119: ...ou have licenses Use means loading the Software in temporary memory or permanent storage on the computer Installation on a network server solely for distribution to other computers is not use if but only if you have a separate license for each computer to which the Software is distributed You must ensure that the number of persons using the Software installed on a network server does not exceed th...

Страница 120: ... the use and results obtained from the Software DELL ON BEHALF OF ITSELF AND ITS SUPPLIERS DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS This limited warranty gives you specific legal rights you may have others which vary from jurisdict...

Страница 121: ... in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS...

Страница 122: ...ny parts Dell may change the availability of limited warranties at its discretion but any changes will not be retroactive What do I do if I need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell Service Tag or order number available What will Dell do During the 90 days of the 90 day limited warranty and the f...

Страница 123: ...territories Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if I purchased a service contr...

Страница 124: ...r refurbished Dell branded hardware products and parts may be returned within 14 days of the date on the packing slip or invoice To return products e mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return You must obtain a Credit Return Authorization Number in order to return the product See Co...

Страница 125: ... FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE A...

Страница 126: ...re available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or...

Страница 127: ...ns all parts removed from repaired products May I transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website For Canada purchased computers in country transfers and to t...

Страница 128: ...y also be available from the manufacturer or publisher While Dell offers a wide selection of software and peripheral products we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today If you have quest...

Страница 129: ...function including peripherals and software used Otherwise Dell may refuse the guarantee claim Upon diagnosis of a warranted defect Dell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with ...

Страница 130: ...er system manufacturer in accordance with its instructions or you may contact Intel To request warranty service from Intel you should call Intel at 1 800 628 8686 during the warranty period during normal business hours Pacific Time excluding holidays Please be prepared to provide 1 your name address and telephone numbers 2 proof of purchase 3 this Intel warranty card 4 a description of the compute...

Страница 131: ...ored for failures as part of our ongoing quality assurance process As a result today s microprocessors from Intel are among the most reliable components in computers What are Errata Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications Sometimes the discrepancies are caused by a design defect or error which we call errata Rigo...

Страница 132: ...132 Limited Warranties and Return Policy w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 133: ...Ds copying 49 characters unexpected 46 computer crashes 66 specifications 91 conflicts resolving software and hardware incompatibilities 71 copying CDs and DVDs general information 49 helpful tips 50 how to 49 crashes 66 D damaged computer testing 68 Dell contacting 102 support site 17 Dell Diagnostics 59 device status lights description 21 diagnostics Dell 59 Drivers and Utilities CD 15 display d...

Страница 134: ... replacing 88 shortcuts 42 system view 20 unexpected characters 46 keyboard status lights description 20 system view 20 keypad numeric 41 L labels Microsoft Windows 16 Service Tag 16 license agreement software 119 line conditioners 35 M memory removing 81 memory module cover description 28 system view 28 Microsoft Windows label 16 modem adding 83 modem connector description 24 system view 24 modem...

Страница 135: ... contacting Dell 102 surge protectors 34 System Restore 71 system setup program commonly used options 99 purpose 98 screens 98 99 viewing 98 system views back 25 bottom 25 28 front 19 left side 22 right side 23 T touch pad customizing 44 description 21 system view 21 touch pad buttons description 21 system view 21 troubleshooting cannot save to floppy disk 64 conflicts 71 Dell Diagnostics 59 dropp...

Страница 136: ...system view 27 W warranty 121 wet computer 67 Windows XP Device Driver Rollback 69 Hardware Troubleshooter 71 Help and Support Center 17 printer 34 reinstalling 73 System Restore 71 wireless network changing security settings 55 connecting to 53 type 52 ...

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