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Solving Problems

If the computer stops responding or a solid blue
screen appears

—

CAUTION:

You might lose data if you are

unable to perform an operating system
shutdown.

If you are unable to get a response by pressing

a key on your keyboard or moving your mouse,

press and hold the power button for at least 8

to 10 seconds until the computer turns off. Then

restart your computer.

If a program is designed for an earlier
Microsoft Windows operating system

— Run

the Program Compatibility Wizard. The Program

Compatibility Wizard configures a program

so that it runs in an environment similar to

an earlier version of Microsoft

Windows

operating system environments.

Windows

Click

Start

→

Control Panel

→

Programs

→

Run programs made for

previous versions of Windows

In the welcome screen, click

Next

Follow the instructions on the screen.

Windows Vista

Click

Start

→

Control Panel

→

Programs

→

Use an older program with this

version of Windows

In the welcome screen, click

Next

Follow the instructions on the screen

Содержание Inspiron 0M41FVA00

Страница 1: ...SETUP GUIDE INSPIRON ...

Страница 2: ......

Страница 3: ...SETUP GUIDE Regulatory model D03U series Regulatory type D03U001 INSPIRON ...

Страница 4: ...out the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo YOURS IS HERE Solution Station Inspiron and DellConnect are trademarks of Dell Inc AMD AMD Athlon AMD Turion AMD Phenom and ATI Mobility Radeon are trademarks of Advanced Micro Devices Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of ...

Страница 5: ...em Recovery Media Recommended 18 Connect to the Internet Optional 19 Using Your Inspiron Desktop 22 Front View Features 22 Top View Features 24 Back View Features 26 Software Features 29 Dell Dock 30 Dell DataSafe Online Backup 31 Solving Problems 32 Beep Codes 32 Network Problems 33 Power Problems 34 Memory Problems 35 Lockups and Software Problems 36 Using Support Tools 39 Dell Support Center 39...

Страница 6: ... Customer Service 56 DellConnect 56 Online Services 57 Automated Order Status Service 58 Product Information 58 Returning Items for Repair Under Warranty or for Credit 59 Before You Call 61 Contacting Dell 63 Finding More Information and Resources 64 Specifications 66 Appendix 71 Macrovision Product Notice 71 Information for NOM or Official Mexican Standard Only for Mexico 72 Index 73 ...

Страница 7: ...Setting Up Your Computer When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should ...

Страница 8: ...r better performance it is recommended that you connect the display using the HDMI connector You can purchase the HDMI to DVI adapter and additional HDMI cables at www dell com Use the appropriate cable based on the connectors available on your computer and display See the following table to identify the connectors on your computer and display NOTE When connecting to a single display connect the d...

Страница 9: ...7 Setting Up Your Inspiron Desktop Connection Type Computer Cable Display VGA to VGA VGA cable HDMI to HDMI HDMI cable HDMI to DVI HDMI to DVI adapter DVI cable ...

Страница 10: ...purchase the HDMI cables at www dell com Connect to the Flat Panel Display Directly Connect the keyboard and mouse see Connect the Keyboard and Mouse on page 1 13 For audio and video output Connect one end of the HDMI cable to the HDMI connector on your 2 computer and the other end to an available HDMI connector on your flat panel display For additional audio output optional Connect the 2 1 analog...

Страница 11: ...9 Setting Up Your Inspiron Desktop Line out Analog 2 1 audio 2 1 channel speakers Flat panel display Audio Video Optional ...

Страница 12: ...output connector on your Audio Video b receiver and the other end to an available HDMI connector on your flat panel display For additional audio output optional 3 2 1 analog audio Connect the 2 1 analog audio cable to the line out connector on your computer and make appropriate connections to your 2 1 channel speakers 7 1 digital audio Connect one end of the optical S PDIF cable to the optical S P...

Страница 13: ...etting Up Your Inspiron Desktop Line out Analog 2 1 audio Optical S PDIF Digital 7 1 audio 2 1 channel speakers 7 1 channel speakers A V receiver Flat panel display Audio Video Audio Video Optional Optional ...

Страница 14: ...omputer is turned on 1 Click 2 Start All Programs Catalyst Control Center CCC In the 3 Catalyst Control Center window click Graphics Desktops Displays In the 4 Desktops Displays window right click the display you want to configure Select 5 Configure In the window that appears select the 6 Scaling Options tab Adjust the scaling to ensure that the image fits the display screen 7 Click 8 OK ...

Страница 15: ...e Keyboard and Mouse Connect the USB keyboard and mouse to the USB connectors on the back of your computer NOTE If you have purchased a Dell Wireless Trackball Keyboard see the documentation that was shipped with it to set up the wireless keyboard ...

Страница 16: ...ect it now NOTE Use only an Ethernet cable to connect to the network connector RJ45 connector Do not plug a telephone cable RJ11 connector into the network connector To connect your computer to a network or a broadband device connect one end of the network cable to the network port or the broadband device Connect the other end of the network cable to the network connector RJ45 connector on the bac...

Страница 17: ...15 Setting Up Your Inspiron Desktop Connect the AC Adapter ...

Страница 18: ...16 Setting Up Your Inspiron Desktop Press the Power Button ...

Страница 19: ...procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE It is recommended that you download and install the latest BIOS and drivers for your computer available at support dell com NOTE F...

Страница 20: ...e drivers or other system settings have left the computer in an undesirable operating state You will require the following to create the system recovery media Dell DataSafe Local Backup USB key with a minimum capacity of 8 GB or DVD R DVD R Blu ray Disc NOTE Dell DataSafe Local Backup does not support rewritable discs To create a system recovery media Ensure that the computer is turned on 9 Insert...

Страница 21: ...ite modem connection contact your ISP or cellular telephone service for setup instructions To complete setting up your wired Internet connection follow the instructions in Setting Up Your Internet Connection on page 20 Setting Up a Wireless Connection NOTE To set up your wireless router see the documentation that shipped with your router Before you can use your wireless Internet connection you nee...

Страница 22: ...rnet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard ca...

Страница 23: ...ose or contact your ISP Follow the instructions on the screen and 4 use the setup information provided by your ISP to complete the setup Windows Vista Save and close any open files and exit any 1 open programs Click 2 Start Control Panel In the search box type 3 network and then click Network and Sharing Center Set up a connection or Network Connect to the Internet The Connect to the Internet wind...

Страница 24: ...22 Using Your Inspiron Desktop This section provides information about the features available on your Inspiron desktop Front View Features 4 3 1 2 5 6 INSPIRON ...

Страница 25: ...onvenient way to view and share digital photos music videos and documents stored on memory cards NOTE Your computer ships with a plastic blank installed in the media card slot Blanks protect unused slots from dust and other particles Save the blank for use when no media card is installed in the slot blanks from other computers may not fit your computer 5 USB 2 0 connectors 2 Connect to USB devices...

Страница 26: ...24 Using Your Inspiron Desktop Top View Features 1 ...

Страница 27: ...f The computer is either turned off in hibernate mode or is not receiving power Solid white The computer is on Solid amber The computer is in sleep or standby state or there may be a problem with the system board or power supply Blinking amber Indicates a problem with the system board or the power supply NOTE For information on power problems see Power Problems on page 34 ...

Страница 28: ...26 Using Your Inspiron Desktop Back View Features 6 7 8 9 11 10 3 2 1 4 5 ...

Страница 29: ...connector Connects your computer to a network or broadband device 5 Line out connector Connects to headphones and speakers with integrated amplifiers 6 Microphone connector Connects to a microphone for voice or audio input into a sound or telephony program 7 Optical S PDIF connector Connects to amplifiers speakers or TVs for digital audio output through optical digital cables This format carries a...

Страница 30: ... NOTE When both HDMI and line out connectors are connected audio is routed through the line out connectors analog and not through the HDMI connector 11 Hard drive activity light Turns on when the computer reads or writes data A white light indicates hard drive activity CAUTION To avoid loss of data never turn off the computer while the hard drive activity light is blinking ...

Страница 31: ...g to the Internet you can access websites setup an e mail accout and upload or download files Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs listen to music and radio stations Your optical disc drive may support multiple disc media formats including CDs DVDs and Blu ray Discs if the option is selected at the time of purchase You can download o...

Страница 32: ... click the Dock click 1 Add Category The Add Edit Category window is displayed Enter a title for the category in the 2 Title field Select an icon for the category from the 3 Select an image box Click 4 Save Add an Icon Drag and drop the icon to the Dock or a category Remove a Category or Icon Right click the category or icon on the Dock 1 and click Delete shortcut or Delete category Follow the ins...

Страница 33: ...is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information go to delldatasafe com To schedule backups Double click the Dell DataSafe Online 1 icon on the taskbar Follow the instructions that appe...

Страница 34: ... of beeps during start up if there are errors or problems This series of beeps called a beep code identifies a problem Write down the beep code and contact Dell see Contacting Dell on page 63 NOTE To replace parts see the Service Manual at support dell com manuals Beep Code Possible Problem One Possible system board failure BIOS ROM checksum failure Two No RAM detected NOTE If you installed or rep...

Страница 35: ...ck the cable to ensure it is plugged in and not damaged Check the status of the link integrity light The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status Off The computer is not detecting a physical connection to the network Green A good connection exists between a 10 100 Mbps network and the computer Am...

Страница 36: ...the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp If the problem persists contact Dell see Contacting Dell on page 63 If the power light is solid white and the computer is not responding The display may not be connected or powered on Ensure that the display is properly connected and then turn it off then back on If the prob...

Страница 37: ...s connected to a power strip Multiple power strips connected to the same electrical outlet Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see the Service Manual at support ...

Страница 38: ...dell com manuals to ensure that your computer is successfully communicating with the memory If the problem persists contact Dell see Contacting Dell on page 63 Lockups and Software Problems If the computer does not start up Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet If a program stops responding End the program Press Ctrl Shift Esc simultaneously 1 ...

Страница 39: ... for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments Windows 7 Click 1 Start Control Panel Programs Run programs made for previous versions of Windows In the welcome screen click 2 Next Follow the...

Страница 40: ... contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not con...

Страница 41: ...to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Solution Station and Online Scan with PC CheckUp About Your System System Documentation Warranty Inform...

Страница 42: ...ructions on the screen to 2 register and download the software Reinstall or create backup media of the 3 software for future use System Messages If your computer has an issue or error it may display a system message that will help you identify the cause and action needed to resolve the issue NOTE If the message that is displayed is not listed in the following examples see the documentation for eit...

Страница 43: ... disk drive failure during HDD POST See Contacting Dell on page 63 for assistance Hard disk drive read failure Possible hard disk drive failure during HDD boot test See Contacting Dell on page 63 for assistance Keyboard failure Replace the keyboard or check the cable for loose connection No boot device available No bootable partition on hard drive the hard drive cable is loose or no bootable devic...

Страница 44: ...ange may or may not indicate a potential hard drive problem S M A R T error possible hard drive failure See Contacting Dell on page 63 for assistance Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter Click 1...

Страница 45: ...sure that the device that you want to test displays in the system setup program and is active Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell see Contacting ...

Страница 46: ...the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended If you are experiencing memory issues c press y otherwise press n The following message is displayed Booting Dell Diagnostic Utility Partition Press any key to continue Press any key to go to the d Choose An Option window If PSA is not invoked Press any key to start the Dell Diagnostics from the ...

Страница 47: ... From the Drivers and Utilities Disc NOTE The Drivers and Utilities disc may not ship with your computer Insert the 1 Drivers and Utilities disc Shut down and restart the computer 2 When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again N...

Страница 48: ... test you want to run 7 If a problem is encountered during a test 8 a message appears with an error code and a description of the problem Write down the error code and problem description and contact Dell see Contacting Dell on page 63 NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell When the t...

Страница 49: ...Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the factory image on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating System disc to reinstall only t...

Страница 50: ...files System Restore does not monitor your data files or recover them NOTE The procedures in this document are applicable for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Starting System Restore Click 1 Start In the search box type 2 System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator...

Страница 51: ...installed after you received your computer Create backup media of applications you need to install on your computer before using Dell DataSafe Local Backup Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem CAUTION Although Dell Datasafe Local Backup is designed to preserve the data files on your computer it is recommended that you backup your data ...

Страница 52: ...c To restore the factory image while preserving the data files Turn off your computer 1 Disconnect all the devices USB drive 2 printer etc connected to the computer and remove any newly added internal hardware NOTE Do not disconnect the display keyboard mouse or the AC adapter Turn on your computer 3 When the DELL 4 logo appears press F8 several times to access the Advanced Boot Options window NOT...

Страница 53: ... Upgrading to Dell DataSafe Local Backup Professional NOTE Dell DataSafe Local Backup Professional may be installed on your computer if you ordered it at the time of purchase Dell DataSafe Local Backup Professional provides additional features that allow you to Backup and restore your computer based on file types Backup files to a local storage device Schedule automated backups To upgrade to Dell ...

Страница 54: ...y media in case of Operating system failure that prevents the use of recovery options that are installed on your computer Hard drive failure that prevents data from being recovered To restore the factory image of your computer using the system recovery media Insert the system recovery disc or USB key 1 and restart the computer When the DELL 2 logo appears press F12 immediately NOTE If you wait too...

Страница 55: ...re only as the last method to restore your operating system This option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back ...

Страница 56: ...n Dell Factory Image Restore Click 7 Next The Confirm Data Deletion screen appears NOTE If you do not want to proceed with Factory Image Restore click Cancel Click the check box to confirm that you want 8 to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A messa...

Страница 57: ...upport online If the preceding steps have not resolved the 5 problem see Contacting Dell on page 63 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to r...

Страница 58: ...To contact Dell s support service see Before You Call on page 61 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support...

Страница 59: ...nd e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countri...

Страница 60: ...age 63 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 63 Product Information If you need information about additional products available from Dell or if you would like to place an order ...

Страница 61: ...pted data or damaged or lost removable media that may be included with your return Call Dell to obtain a Return Material 1 Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell on page 63 Include a copy of the invoice and a letter 2 describing the reason for the return Include a copy of the Diagnosti...

Страница 62: ...le for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you ...

Страница 63: ...ll The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag Locating the Service Tag The Service Tag for your computer can be found on a label at the bottom of your computer 1 1 Service Tag Express Service Code ...

Страница 64: ...ons or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag and Express Service Code located on a label on the bottom of your computer Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are ...

Страница 65: ... 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer serv...

Страница 66: ...page 40 find more information about the Microsoft Windows operating system and features support dell com upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual at support dell com manuals NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return policies...

Страница 67: ...ance find your Service Tag Express Service Code You must use the Service Tag to identify your computer on support dell com or to contact technical support the bottom of your computer the Dell Support Center To launch the Dell Support Center click the icon in the taskbar find drivers and downloads readme files access technical support and product help check on your order status for new purchases fi...

Страница 68: ...at the following location Windows 7 Start All Programs Dell Help Documentation Windows Vista Start Help and Support Dell EDocs Computer Model Inspiron 410 Computer Information Processor types AMD Athlon II Dual Core AMD Turion II Dual Core AMD Phenom II Triple Core AMD Phenom II Quad Core AMD V Series Single Core System chipset RS880M SB820M Memory Connectors two internally accessible SODIMM conne...

Страница 69: ...5 inch bay for a 12 7 mm tray load SATA DVD RW Super Multi Drive or Blu ray Disc combo optional Internally accessible one 3 5 inch bay for SATA hard drive Audio Type integrated 2 1 channel High Definition audio up to 7 1 channel digital audio from S PDIF optical Communication Wireless optional 802 11 a b g n b g n Network adapter 10 100 1000 Ethernet LAN on system board Video Integrated ATI Mobili...

Страница 70: ...anel Connectors USB two USB 2 0 compliant connectors Audio one headphone connector External Connectors Memory card reader one 4 in 1 card slot IR sensor optional one Back Panel Connectors Network adapter one RJ45 connector USB two USB 2 0 compliant connectors Audio one microphone and one line out connector S PDIF one digital S PDIF optical connector eSATA two 7 pin connectors VGA one 15 hole conne...

Страница 71: ... W Output current 4 62 A Rated output voltage 19 5 VDC 65 W E Series Input voltage 100 240 VAC Input current 1 5 1 6 1 7 A Input frequency 50 60 Hz AC Adapter Output power 65 W Output current 3 34 A Rated output voltage 19 5 VDC Battery Coin cell battery 3 V CR2032 lithium coin cell Physical Height 197 6 mm 7 77 inches Width 197 6 mm 7 77 inches Depth 89 mm 3 50 inches Weight 2 0 kg 4 41 lb ...

Страница 72: ...aximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with the hard drive in head parked position and a 26 ms half sine pulse Operating 40 G for 2 ms with a change in velocity of 20 in s 51 cm s Non Operating 45 G for 26 ms with a change in velocity of 288 in s 732 cm s Altitude maximum Operating 15 2 to 3048 m 50 ...

Страница 73: ...nd other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited INSPIRON ...

Страница 74: ...Standard NOM Importer Dell México S A de C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 México D F Regulatory model number Input Voltage Input Frequency Rated Output Current D03U 100 240 V 50 60 Hz 3 34 4 62 A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com re...

Страница 75: ...rvice 56 D DataSafe Local Backup 49 DellConnect 56 Dell Diagnostics 43 Diagnostic Checklist 62 drivers and downloads 65 DVDs playing and creating 29 E eject button 23 ejecting the disc 23 email addresses for technical support 57 eSATA connector 27 Express Service Code 55 F front view features 22 FTP login anonymous 57 H hard drive type 67 Index INSPIRON ...

Страница 76: ...ervice Provider 19 L Locating the Service Tag 61 M Memory Card Reader 23 memory problems solving 35 memory support 66 N network connection fixing 33 network connector location 27 O optical audio connector S PDIF 27 order status 58 P power button and light 25 power problems solving 34 problems solving 32 processor 66 products information and purchasing 58 ...

Страница 77: ...tures 29 software problems 36 solving problems 32 support email addresses 57 support sites worldwide 57 System Messages 40 T technical support 56 U USB 2 0 back connectors 27 front connectors 23 W warranty returns 59 Windows Program Compatibility Wizard 37 Windows reinstalling 47 wireless network connection 33 ...

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Страница 80: ...0M41FVA00 Printed in the U S A www dell com support dell com ...

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