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Troubleshooting: Dell™ External USB PAL/SECAM/DVB

-T TV Tuner User's Guide 

 

Reinstalling the Hardware Driver

 

 

Common Problems and Solutions

 

 

Getting Help

 

Reinstalling the Hardware Driver 

To reinstall the Dell External USB PAL/SECAM/DVB-T TV Tuner driver, follow these steps:  

1.

Ensure that the Dell External USB PAL/SECAM/DVB-T TV Tuner is connected to the computer and that the green LED indicator on the front panel is 
blinking.  

2.

With Windows

® 

running on your computer, insert the 

Dell Resource CD

 into your CD/DVD-ROM drive.  

3.

If the 

Dell Resource CD

 window does not open automatically, double click on My Computer on your desktop and then double click on the CD/DVD drive 

containing the 

Dell Resource CD

.  

4.

Follow the instructions provided by the 

Dell Resource CD

 to locate the video driver package for your Dell External USB PAL/SECAM/DVB-T TV Tuner card.  

5.

Once you have located the package, select the Lumanate 

setup.exe

 to unzip the drivers on to the hard drive and install the drivers.  

6.

At the 

Setup Complete

 screen, select 

Yes

 and click 

Finish

 to restart your system.  

Common Problems and Solutions 

Note: It is very important that the USB cable provided with this device is used. For information on the specifications of the USB cable see 

USB Cable 

Specifications

Hardware Detection

Problem

Cause

Solution

Hardware not detected by Windows 
operating system.

USB device is not connected 
properly.

Remove and reinsert the USB cable into the 
computer.

The USB port on the computer is 
defective.

Insert the USB cable into another USB port 
on the computer.

Drivers are not installed or are 
damaged.

Drivers are not properly loaded. Run 

setup.exe

 from the 

Dell Resource CD

.

The USB device may be defective.

Contact Dell Tech Support at 1-800-624-
9896.

Green LED on the Dell External USB 
PAL/SECAM/DVB-T TV Tuner is not lit. 

Computer is in hibernate mode.

See your system manual for instructions on 
bringing your computer back on.

USB device is not connected 
properly.

Remove and reinsert the USB cable into the 
computer.

USB cable is damaged.

Check the USB cable. 

Note:

 It is very important that the USB 

cable provided with this device is used. For 
information on the specifications of the USB 
cable see 

USB Cable Specifications

.

Dell Part Number PY457  
(1-800-W W W-Dell)  

The USB port on the computer is 
defective.

Insert the USB cable into another USB port 
on the computer.

USB ports do not have sufficient 
power.

Too many USB devices may be connected to 
the system. Try removing any USB device 
other than the Dell External USB 
PAL/SECAM/DVB-T TV Tuner and Media 
Center remote control and reboot the 
computer.

The USB device may be defective.

Contact Dell Tech Support at 1-800-624-
9896.

Green LED on the Dell External USB 
PAL/SECAM/DVB-T TV Tuner is blinking.

Computer is in standby mode.

Wake the computer by moving the mouse or 
pressing any key on the keyboard.

The USB device may be connected 
to a USB 1.0 or 1.1 port.

Insert the USB cable into a USB 2.0 port on 
the computer.

Drivers are not installed or are 
damaged.

Drivers are not properly loaded. Run 

setup.exe

 from the 

Dell Resource CD ROM

.

The USB device may be bad.

Contact Dell Tech Support at 1-800-624-
9896.

The following message displays 
"Power Surge on Hub Port".

Incorrect USB cable.

Use the USB cable supplied with the device.

Unit is plugged into a USB hub 
that is not powered.

Plug the USB cable directly into a USB port 
on the computer or a powered USB hub.

Video Source

Содержание External USB PAL

Страница 1: ...s and export laws and regulations of the country in which the Products are manufactured and or received Customer agrees to abide by those laws and regulations Further under U S law the Products may not be sold leased or otherwise transferred to restricted end users or to restricted countries In addition the Products may not be sold leased or otherwise transferred to or utilized by an end user enga...

Страница 2: ...deo from a Composite S Video analog TV or digital TV DVB T source 2 View or record to disk analog audio Source may be an external source DVD or VCR player and so on or analog or digital TV 3 High quality video processing provides a cleaner and a low noise picture 4 Lead free and the restriction of the use of certain hazardous substances compliant design I O The USB device consists of l One IEC con...

Страница 3: ... case you need to reinstall the software Platform Requirements l Microsoft Windows XP Media Center Edition 2005 l Minimum 256 MB RAM 512 MB Recommended l 1 8 GHz Processor 400 MHz Front Side Bus l DirectX 9 1 or higher l Minimum two available USB type A ports one for the Dell External USB PAL SECAM DVB T TV Tuner must be USB 2 0 one for the Media Center remote control receiver l 5400 RPM or faster...

Страница 4: ...SECAM DVB T TV Tuner card working under Microsoft Media Center Edition MCE 2005 and Windows Vista operating system allows the user to watch or record a TV program For more information on how to use the Dell External USB PAL SECAM DVB T TV Tuner card under MCE see the documentation provided with the operating system Back to Contents Page ...

Страница 5: ...magnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions l Class A is typically for business environments Class B products may also be utilized in a Class A environment l Class B is typically for residential environments Class A products should not be utilized in a Class B environment Information Technology Equipment ITE includi...

Страница 6: ...where it can fall into such power lines or circuits l Antenna Installation When installing an outside antenna system extreme care should be taken to keep it from touching such power lines or circuits as contact with them may be fatal l Outdoor Antenna Grounding If an outside antenna is connected to the product be sure that the antenna system is grounded so as to provide some protection against vol...

Страница 7: ...box a Connect either a composite video cable or an S video cable 1 cables not included from the cable TV box or satellite receiver 3 to the Video or S Video connector on the front panel of the Dell External USB PAL SECAM DVB T TV Tuner 4 b Connect the audio cables 2 cables not included from the cable TV box or satellite receiver 3 to the Audio Left and Audio Right connectors on the front panel of ...

Страница 8: ...atus Indicator Light LED is on and does not blink 1 The hardware driver is installed and 2 The Dell External USB PAL SECAM DVB T TV Tuner is powered and is ready to use LED is on and is blinking 1 The hardware driver might not be installed or 2 The hardware driver may be corrupted or 3 The Dell External USB PAL SECAM DVB T TV Tuner is powered but the computer is in standby mode 4 The Dell External...

Страница 9: ...50dBuV Video Specifications Video Format Mpeg 2 4 2 0 Capture Resolution PAL 720x576 Frame Rate 25 fps PAL SECAM Inputs PAL SECAM Composite and S Video RF for TV Playback Resolution Monitor up to Full Screen SNR 43 dB up to 5 MHz with Modulated Ramp Chroma Gain 2 degrees 75 Color Bars Luma Gain 2 5 degrees 10 step staircase Sub Carrier Deviation 100 Hz Frequency Response 3dB 3 25 MHz compressed Au...

Страница 10: ...ty 5 to 80 non condensing Storage Temperature 20 to 70 C Storage Humidity 5 to 85 non condensing USB Cable Specifications Length 4 ft Signal Wires 28 AWG Power Ground Wires 20 AWG Dell Part Number PY457 1 800 WWW Dell Power Input Voltage Current 5V 750mA Note These voltages are supplied from the USB Bus Connector ...

Страница 11: ...rivers are not properly loaded Run setup exe from the Dell Resource CD The USB device may be defective Contact Dell Tech Support at 1 800 624 9896 Green LED on the Dell External USB PAL SECAM DVB T TV Tuner is not lit Computer is in hibernate mode See your system manual for instructions on bringing your computer back on USB device is not connected properly Remove and reinsert the USB cable into th...

Страница 12: ...se applications that are not critical Incorrect USB cable It is very important that the USB cable provided with the tuner is used with this device TV picture is bad RF signal strength too low noisy signal Verify that other channels work correctly by changing channels If all channels are bad check the antenna or install an RF amplifier No video capture Application software may have stopped Verify t...

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