Common Problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions.
Common Symptoms What You
Experience
Possible Solutions
No Video/Power LED
off
No picture
•
Ensure that the video cable
connecting the monitor and
the computer is properly
connected and secure.
•
Verify that the power outlet is
functioning properly using any
other electrical equipment.
•
Ensure that the power button is
depressed fully.
•
Check the LED Button option
under Energy Setting in OSD
menu
No Video/Power LED
on
No picture or no
brightness
•
Increase brightness & contrast
controls via OSD.
•
Perform monitor self-test
feature check.
•
Check for bent or broken pins
in the video cable connector.
•
Ensure that the correct input
source is selected via the
Input
Source
Select menu.
•
Run the built-in diagnostics.
Poor Focus
Picture is fuzzy, blurry,
or ghosting
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel
Clock controls via OSD.
•
Eliminate video extension
cables.
•
Reset the monitor to
Factory
Settings
.
•
Change the video resolution to
the correct aspect ratio (16:9).
Shaky/Jittery Video
Wavy picture or fine
movement
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel
Clock controls via OSD.
•
Reset the monitor to
Factory
Settings
.
•
Check environmental factors.
•
Relocate the monitor and test
in another room.
Troubleshooting
51