Product-Specific Problems
Universal Serial Bus (USB) Specific Problems
Dell™ Soundbar
Problems
Safety Related
Issues
Visible signs of
smoke or sparks
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Do not perform any troubleshooting steps.
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Contact Dell immediately.
Intermittent
Problems
Monitor malfunctions
on & off
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Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
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Reset the monitor to Factory Settings.
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Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color
Picture lacks color
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Perform monitor
self-test
feature check.
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Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
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Check for bent or broken pins in the video cable connector.
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Run the built-in diagnostics
Wrong Color
Picture color not
good
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Change the Color Setting Mode in the
Color Settings OSD
to Graphics or Video depending on the
application.
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Try a different Color Preset Setting in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the
Color Management is turned off.
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Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
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Run the built-in diagnostics
Image retention from
a static image left on
the monitor for a
long period of time
Faint shadow from
the static image
displayed appears on
the screen
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Use the Power Management feature to turn off the monitor at all times when not in use (for more
information, see
Power Management Modes
).
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Alternatively, use a dynamically changing screensaver.
Specific Symptoms
What You See
Possible Solutions
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
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Reset the monitor to Factory Settings.
Cannot adjust the monitor with
the keys on the front panel
OSD does not appear on the
screen
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed
No picture, the LED light is
white. When you press "up",
"down" or "Menu" key, the
message appears
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Check the signal source. Ensure that the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
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Check whether the signal cable is plugged in properly. Re
-plug the signal cable if
necessary.
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Reset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
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Run the built-in diagnostics
NOTE:
When choosing DVI-D or HDMI mode,
the
Auto Adjust
function is not available.
Specific Symptoms
What You See
Possible Solutions
USB interface is not working
USB peripherals are not
working
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Check that your monitor is turned ON.
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Reconnect the upstream cable to your computer.
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Reconnect the USB peripherals (downstream connector).
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Switch off and then turn on the monitor again.
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Reboot the computer.
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Some USB devices like external portable HDD require higher electric current; connect the
device directly to the computer system.
High Speed USB 2.0 interface is
slow.
High Speed USB 2.0
peripherals working slowly or
not working at all
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Check that your computer is USB 2.0-capable.
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Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
is used.
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Reconnect the upstream cable to your computer.
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Reconnect the USB peripherals (downstream connector).
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Reboot the computer.
Common Symptoms
What You See
Possible Solutions
No Sound
Soundbar has power - power
indicator is on
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Plug the audio line-in cable into the computer's audio out jack.
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Set all volume controls to their maximum and ensure that the mute option is not
enabled.
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Play some audio content on the computer (example, audio CD, or MP3).
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Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
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Clean and reseat the audio line-in plug.
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Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
