To start the Hardware Troubleshooter:
1.
Click the Windows Vista Start button
,
and click
Help and Support.
2.
Type hardware troubleshooter in the search field and press <Enter> to start the search.
3.
In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
Dell Diagnostics
Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see
) and run the Dell
Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
Start the Dell Diagnostics from your hard drive or from the Dell
Drivers and Utilities
disc.
Starting the Dell Diagnostics From Your Hard Drive
1.
Ensure that the computer is connected to an electrical outlet that is known to be working properly.
2.
Turn on (or restart) your computer.
3.
When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics
from the start menu and press <Enter>.
4.
If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the
Drivers and Utilities
media.
5.
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the Dell Drivers and Utilities Disc
1.
Insert the
Drivers and Utilities
disc.
2.
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
3.
When the boot device list appears, highlight
CD/DVD/CD-RW
and press <Enter>.
4.
Select the
Boot from CD-ROM
option from the menu that appears and press <Enter>.
5.
Type 1 to start the CD menu and press <Enter> to proceed.
NOTE:
The Dell Diagnostics works only on Dell computers.
NOTE:
The Dell
Drivers and Utilities
disc
is optional and may not ship with your computer.
NOTE:
If your computer cannot display a screen image, see
.
NOTE:
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft
®
Windows
®
desktop, and then shut
down your computer and try again.
NOTE:
Your computer does not have an optical drive. You need to connect an external optical drive to use the
Drivers and Utilities
disc.
NOTE:
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft
®
Windows
®
desktop; then, shut
down your computer and try again.
NOTE:
The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in
the system setup program.
