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Troubleshooting

Click

Start

→

All Programs

→

Accessories

→

Program Compatibility

Wizard

→

Follow the instructions on the screen.

A solid blue screen appears

URN

THE

COMPUTER

OFF

—

If you are unable to get a response by pressing a

key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.

Содержание 464-5093 - OptiPlex - 760

Страница 1: ...e Guide This guide provides a features overview specifications and quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the Dell Technology Guide at support dell com Models DCSM DCNE DCCY and DCTR ...

Страница 2: ...orporation Reverse engineering or disassembly is prohibited ____________________ Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELLlogo OptiPlex and DellConnect aretrademarksofDellInc Blu...

Страница 3: ...9 Mini Tower Front View 10 Mini Tower Back View 11 Mini Tower Back Panel Connectors 12 Small Form Factor Front View 13 Small Form Factor Back View 14 Small Form Factor Back Panel Connectors 14 Ultra Small Form Factor Front View 15 Ultra Small Form Factor Back View 15 Ultra Small Form Factor Back Panel Connectors 16 ...

Страница 4: ...closure 26 Connecting to the Internet 28 Setting Up Your Internet Connection 28 Transferring Information to a New Computer 30 Microsoft Windows Vista Operating System 30 Microsoft Windows XP 30 3 Specifications 35 4 Troubleshooting 45 Using the Hardware Troubleshooter 45 Tips 46 Power Problems 46 Memory Problems 47 Lockups and Software Problems 48 Dell Technical Update Service 49 Dell Diagnostics ...

Страница 5: ...ctory Image Restore 58 Using the Operating System Media 60 6 Finding Information 63 7 Getting Help 65 Obtaining Assistance 65 Technical Support and Customer Service 66 DellConnect 66 Online Services 66 AutoTech Service 67 Automated Order Status Service 67 Problems With Your Order 67 Product Information 68 Returning Items for Warranty Repair or Credit 68 Before You Call 69 Contacting Dell 71 Index ...

Страница 6: ...6 Contents ...

Страница 7: ...eject button 3 USB 2 0 connectors 2 4 hard drive activity light 5 power button power light 6 diagnostic lights 4 7 network connectivity light 8 microphone connector 9 headphone connector 10 optional floppy drive eject button 11 floppy drive or Media Card Reader optional 1 2 4 6 5 7 3 8 9 10 11 ...

Страница 8: ...8 About Your Computer Desktop Back View 1 expansion card slots 3 2 air vent 3 cover release latch 4 padlock rings 5 power connector 6 back panel connectors 1 5 6 2 3 4 ...

Страница 9: ...rallel connector 2 serial connector 3 link integrity light 4 network connector 5 network activity light 6 line out connector 7 line in connector 8 USB 2 0 connectors 6 9 VGA video connector 10 eSATA connector 11 DisplayPort connector 1 2 8 7 3 4 5 6 10 11 9 ...

Страница 10: ...optical drive bay 4 floppy drive or Media Card Reader optional 5 optional floppy drive eject button 6 USB 2 0 connectors 2 7 hard drive activity light 8 power button power light 9 diagnostic lights 4 10 headphone connector 11 microphone connector 12 network connectivity light 1 2 4 6 5 7 10 3 9 8 11 12 ...

Страница 11: ...About Your Computer 11 Mini Tower Back View 1 power connector 2 back panel connectors 3 expansion card slots 4 4 air vent 5 padlock rings 6 cover release latch 5 6 2 1 3 4 ...

Страница 12: ...parallel connector 2 serial connector 3 link integrity light 4 network connector 5 network activity light 6 line out connector 7 line in connector 8 USB 2 0 connectors 6 9 VGA video connector 10 eSATA connector 11 DisplayPort connector 1 2 8 7 3 4 5 6 10 11 9 ...

Страница 13: ...t button 3 USB 2 0 connectors 2 4 network connectivity light 5 diagnostic lights 4 6 hard drive activity light 7 power button power light 8 microphone connector 9 headphone connector 10 optional floppy drive eject button 11 floppy drive or Media Card Reader optional 1 2 4 6 7 8 3 9 10 11 5 ...

Страница 14: ...wer connector 4 back panel connectors 5 expansion card slots 2 1 parallel connector 2 serial connector 3 link integrity light 4 network connector 5 network activity light 6 line out connector 7 line in connector 8 USB 2 0 connectors 6 9 VGA video connector 10 eSATA connector 11 DisplayPort connector 5 2 1 3 4 1 2 8 7 3 4 5 6 10 11 9 ...

Страница 15: ...2 microphone connector 3 hard drive activity light 4 power button power light 5 air vents 6 optical drive eject button 7 optical drive 8 headphone connector 9 air vents 1 diagnostic lights 4 2 cover release knob 3 security cable slot 4 back panel connectors 5 power connector 6 air vent 1 2 4 6 5 7 8 3 9 1 6 3 2 5 4 ...

Страница 16: ...ctors 1 parallel connector 2 link integrity light 3 network connector 4 network activity light 5 line out connector 6 line in connector 7 USB 2 0 connectors 5 8 serial connector 9 DVI video connector 10 power connector 11 diagnostic lights 4 1 2 8 7 3 4 5 6 10 11 9 ...

Страница 17: ...m regulatory_compliance Quick Setup NOTE Some devices may not be included if you did not order them 1 Connect the monitor using only one of the following cables or adapters Blue VGA cable DisplayPort cable DisplayPort to DVI adapter White DVI cable Dual monitor Y adapter cable NOTE The desktop mini tower and small form factor computers natively support either a VGA or a DisplayPort connection NOTE...

Страница 18: ...18 Setting Up Your Computer ...

Страница 19: ...Setting Up Your Computer 19 ...

Страница 20: ...20 Setting Up Your Computer ...

Страница 21: ...re that you connect the network cable to the connector identified with the icon shown in the following illustration 3 Connect the network cable NOTICE Ensure that you connect the modem to the connector identified with the icon shown in the following illustration 4 Connect the modem optional ...

Страница 22: ...22 Setting Up Your Computer 5 Connect the power cable s NOTE If you are using an ultra small form factor computer see Connecting the AC Power Adapter Ultra Small Form Factor Only on page 23 ...

Страница 23: ...the power adapter CAUTION If your power adapter cable has a green grounding wire do not permit contact between the green grounding wire and power leads because electrical shock fire or damage to your computer can occur 3 If your AC power cable has a green grounding wire for connection to an electrical outlet connect the metal grounding connector to the grounding source often a screw on the outlet ...

Страница 24: ...solid green indicates that the power adapter is connected to an AC power outlet and to the computer amber light solid amber indicates that the power adapter is connected to an AC power outlet but not to the computer The computer will not operate in this condition Connect the AC power adapter to the computer and or reset the power adapter by disconnecting and reconnecting the plug to the power outl...

Страница 25: ...the connectors on the back of the computer 3 Hold the bottom of the cable cover to align the tabs with the slots on the computer s back panel 4 Insert the tabs into the slots and slide the cover to align the end of the cover with the end of the chassis see the illustration until the cable cover is securely positioned 5 Install a security device in the security cable slot optional 1 cable cover 2 s...

Страница 26: ...ing your computer in an enclosure CAUTION Before installing your computer in an enclosure read the safety instructions that shipped with your computer NOTICE The operating temperature specifications indicated in this document reflects the maximum ambient operating temperature The room ambient temperature needs to be a consideration when you install your computer in an enclosure For example if the ...

Страница 27: ...ast a 30 percent airflow through the enclosure at the front and at the back NOTICE Do not install your computer in an enclosure that does not allow airflow Restricting the airflow impacts your computer s performance possibly causing it to overheat If your computer is installed in a corner on a desk or under a desk leave at least 5 1 cm 2 in clearance from the back of the computer to the wall to pe...

Страница 28: ...f you are using a DSL or cable satellite modem connection contact your ISP or cellular phone service for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP 1 Save and close any open files and exit any open programs 2 Double click the ISP icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to...

Страница 29: ...s technology connection Chose Dial up if you will use a dial up modem or ISDN NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Microsoft Windows XP 1 Save and close any open files and exit any open programs 2 Click Start Internet Explor...

Страница 30: ... Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer the data to the new computer over a network or serial connection or you can store it on removable media such as a writable CD for transfer to the new computer NOTE You can transfer information from an old computer to a new computer by directly connecting a serial cable...

Страница 31: ... copy data from the old computer 1 On the old computer insert the Windows XP Operating System media 2 On the Welcome to Microsoft Windows XP screen click Perform additional tasks 3 Under What do you want to do click Transfer files and settings Next 4 On the Which computer is this screen click Old Computer Next 5 On the Select a transfer method screen click the transfer method you prefer 6 On the W...

Страница 32: ... screen click I want to create a Wizard Disk in the following drive Next 5 Insert the removable media such as a writable CD and click OK 6 When the disk creation completes and the Now go to your old computer message appears do not click Next 7 Go to the old computer To copy data from the old computer 1 On the old computer insert the wizard disk and click Start Run 2 In the Open field on the Run wi...

Страница 33: ...eads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer NOTE For more information about this procedure search support dell com for document 154781 What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Mi...

Страница 34: ...34 Setting Up Your Computer ...

Страница 35: ...ore FSB up to 800 MHz Intel Celeron FSB up to 800 MHz Level 2 L2 cache at least 512 KB pipelined burst eight way set associative writeback SRAM System Information Chipset Intel Q43 Express chipset w ICH10D DMA channels eight Interrupt levels 24 BIOS chip NVRAM 32 Mb Network adapter integrated network interface capable of 10 100 1000 Mbps communication Memory Type 667 MHz or 800 MHz DDR2 SDRAM non ...

Страница 36: ... slot can support either a PCI Express card or a DVI graphics card for dual monitor support NOTE The ultra small form factor computer supports integrated video only Audio Type ADI 1984A high definition audio Expansion Bus Bus type PCI 2 3 PCI Express 2 0 SATA 1 0A and 2 0 eSATA USB 2 0 Bus speed PCI 133 MB s PCI Express x1 slot bidirectional speed 250 MB s x16 slot bidirectional speed 8 GB s SATA ...

Страница 37: ...x16 without riser card mini tower one full height card desktop and small form factor one low profile card PCI Express x16 with riser card desktop computer one full height card NOTE The PCI Express x16 slot is disabled when a display is connected to the built in DisplayPort connector on a desktop mini tower or small form factor Drives Externally accessible 5 25 inch drive bays mini tower two deskto...

Страница 38: ...e Available devices 3 5 inch SATA hard drives mini tower up to two desktop small form factor and ultra small form one SATA DVD ROM DVD RW CD RW drives mini tower up to two 5 25 inch drives desktop one 5 25 inch drive small form factor one slimline drive ultra small form factor one D module drive 3 5 inch floppy drive or 19 in 1 Media Card Reader mini tower one desktop one small form factor one sli...

Страница 39: ... pin connector bidirectional Serial one 9 pin connector 16550C compatible USB front panel two back panel six NOTE The ultra small form factor has five USB connectors on the back panel NOTE All the USB connectors are USB 2 0 compatible Video mini tower desktop and small form factor 15 hole VGA connector 20 pin DisplayPort connector ultra small form factor 28 pin DVI I connector System board connect...

Страница 40: ... tower desktop and small form factor ultra small form factor four connectors two connectors one connector connector size 7 pin connector Memory mini tower desktop and small form factor ultra small form factor four connectors two connectors connector size 240 pins Internal USB device mini tower desktop and small form factor one 10 pin connector supports two USB ports Floppy drive mini tower and des...

Страница 41: ... in sleep state solid green for power on state amber light The blinking amber indicates a problem with the system board A solid amber light when the computer does not start indicates that the system board cannot start initialization This could be a system board or a power supply problem see Power Problems on page 46 Drive activity light green light A blinking green light indicates that the compute...

Страница 42: ...00 Mbps connection exists between the network and the computer off no light The computer is not detecting a physical connection to the network Network activity light on integrated network adapter yellow light A blinking yellow light indicates that network activity is present Power DC power supply Wattage mini tower 305W non EPA 255W EPA desktop 255 W small form factor 235 W ultra small form factor...

Страница 43: ...mini tower 36 2 cm 14 2 inches desktop 11 4 cm 4 5 inches small form factor 9 26 cm 3 65 inches ultra small form factor 26 4 cm 10 375 inches Width mini tower 17 0 cm 6 7 inches desktop 39 9 cm 15 7 inches small form factor 31 37 cm 12 35 inches ultra small form factor 8 9 cm 3 5 inches Depth mini tower 43 5 cm 17 1 inches desktop 35 3 cm 13 9 inches small form factor 34 03 cm 13 40 inches ultra s...

Страница 44: ...g operating 20 to 80 maximum wet bulb temperature 29 C storage 5 to 95 maximum wet bulb temperature 38 C Maximum vibration Operating 5 to 350 Hz at 0 0002 G2 Hz Storage 5 to 500 Hz at 0 001 to 0 01 G2 Hz Maximum shock Operating 40 G 5 with pulse duration of 2 msec 10 equivalent to 20 in sec 51 cm sec Storage 105 G 5 with pulse duration of 2 msec 10 equivalent to 50 in sec 127 cm sec Altitude Opera...

Страница 45: ...are Troubleshooter To start the Hardware Troubleshooter to resolve hardware incompatibility Windows Vista 1 Click the Windows Vista Start button and click Help and Support 2 Type hardware troubleshooter in the search field and press Enter to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps Windows XP 1 Click S...

Страница 46: ... The computer is either turned off or is not receiving power Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure that any power strips being used are plugged into an electrical outlet and are turned on Ensure that the ele...

Страница 47: ... to the same power strip Multiple power strips connected to the same electrical outlet Memory Problems CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Sa...

Страница 48: ... 2 Click to select the program that is no longer responding and click End Task A program crashes repeatedly NOTE Most software includes installation instructions in its documentation or on a floppy disk CD or DVD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILIT...

Страница 49: ... FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessar...

Страница 50: ...at no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities media 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and follow the instructions on the screen Starting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE The Dell Drivers and Utilities media is optional and may not shi...

Страница 51: ... the CD menu and press Enter to proceed 6 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version that is appropriate for your computer 7 When the Dell Diagnostics Main Menu appears select the test that you want to run and follow the instructions on the screen ...

Страница 52: ...52 Troubleshooting ...

Страница 53: ...ick Continue otherwise contact your administrator to continue Microsoft Windows XP a Click Start Control Panel b Under Pick a Category click Performance and Maintenance and click System c In the System Properties window click the Hardware tab and click Device Manager 2 Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation poi...

Страница 54: ...d and click Properties 4 Click the Drivers tab Roll Back Driver Windows XP 1 Click Start My Computer Properties Hardware Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver If Device Driver Rollback does not resolve the problem use System Restore see Restoring Your Operating System on page 56 to return your co...

Страница 55: ...nents in your system window 6 Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then either that driver is not required by your operating system or you must find the drivers that came with the specific device Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous sectio...

Страница 56: ... then click Next 7 Click Browse and browse to the location to which you previously copied the driver files 8 Click the name of the driver OK Next 9 Click Finish and restart your computer Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files Use Sys...

Страница 57: ...NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start All Programs Accessories System Tools System Restore 2 Click either Restore my computer to an earlier time or Create a restore point 3 Click Next and follow the remainin...

Страница 58: ...may not be available in certain countries or on certain computers Dell Factory Image Restore Windows Vista Only 1 Turn on the computer 2 When the Dell logo appears press F8 several times to access the Vista Advanced Boot Options Window 3 Select Repair Your Computer The System Recovery Options window appears 4 Select a keyboard layout and click Next 5 To access the recovery options log on as a loca...

Страница 59: ...blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press Ctrl F11 If you do not press Ctrl F11 in time let the computer finish starting and then restart the computer again 3 Click Restore and click Confirm The restore process takes approximately 6 to 10 minutes to complete 4 When prompted click Finish to restart the computer 5 When prompted click Yes...

Страница 60: ...essage appears stating that the partition was not found Click Quit there is no partition to delete 4 Click OK to remove the PC Restore partition on the hard drive 5 Click Yes when a confirmation message appears The PC Restore partition is deleted and the newly available disk space is added 6 Right click Local Disk C in Windows Explorer click Properties and verify that the additional disk space is ...

Страница 61: ... close any open files and exit any open programs 2 Insert the Operating System media 3 If the Install Windows message appears click Exit 4 Restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps cha...

Страница 62: ...62 Reinstalling Software ...

Страница 63: ...en contacting support NOTE Your Service Tag Express Service Code is located on your computer Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Desktop System Software DSS Readme files NOTE Readme f...

Страница 64: ...ement Service Manual The Service Manual for your computer can be found at support dell com How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available at support dell com About your operating system Using and maintaining devices Understanding technologies such as RAID Internet Bluetooth wireles...

Страница 65: ...ics 3 Fill out the Diagnostics Checklist on page 70 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 66 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 71 NOTE Call Dell Support from a tel...

Страница 66: ...or your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services at the f...

Страница 67: ...uters When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 71 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you f...

Страница 68: ... the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 70 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 71 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the ...

Страница 69: ... your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before you begin any of the procedures in this section read the saf...

Страница 70: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Страница 71: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Click Contact Us on the left side of the page and select the appropriate ser...

Страница 72: ...72 Getting Help ...

Страница 73: ... 50 starting from your hard drive 50 Dell Factory Image Restore 58 Dell Technology Guide 64 DellConnect 66 Desktop System Software 63 diagnostics Dell 50 documentation 63 Dell Technology Guide 64 Service Manual 64 drivers 53 Drivers and Utilities media 63 identifying 53 reinstalling 54 returning to a previous version 54 Drivers and Utilities media 54 63 Dell Diagnostics 50 E End User License Agree...

Страница 74: ... 56 Operating System media 63 operating system product key 64 P phone numbers 71 power power light conditions 46 troubleshooting 46 problems restore to previous state 57 R regulatory information 64 reinstalling drivers and utilities 54 software 53 S safety information 64 Service Manual 64 Service Tag 63 setup computer 17 installing your computer in an enclosure 26 Internet 28 quick setup 17 softwa...

Страница 75: ...n to a new computer 30 troubleshooting 45 64 blue screen 49 computer not responding 48 Dell Diagnostics 50 memory 47 power 46 power light conditions 46 program crashes 48 programs and Windows compatibility 48 restore to previous state 56 57 software 48 49 tips 51 U updates software and hardware 49 V view back 8 11 14 15 back panel connectors 9 12 14 16 front 10 13 15 W warranty information 64 Wind...

Страница 76: ...ck 54 Files and Settings Transfer Wizard 30 reinstalling 63 returning to a previous device driver version 54 setting up Internet connection 29 System Restore 56 57 wizards Files and Settings Transfer Wizard 30 Program Compatibility wizard 48 ...

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