Universal Serial Bus (USB) Specific Problems
Dell Soundbar (Optional) Troubleshooting
The monitor will not fill the entire
screen.
The picture can
’
t fill the height or width of the screen.
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Due to the non-standard formats of DVDs,
the monitor may not show the full screen
pictures.
NOTE: When choosing DVI-D mode,
Auto Adjust
function is not available.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
USB interface is not working
USB peripherals are not working
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Check that your monitor is powered ON.
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Reconnect the upstream cable to your computer.
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Reconnect the USB peripherals (downstream connector).
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Switch off and then turn on the monitor again.
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Reboot the computer.
High Speed USB 2.0 interface is
slow.
High Speed USB 2.0 peripherals working slowly or
not at all.
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Check that your computer is USB 2.0 capable.
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Verify USB 2.0 source on your computer.
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Reconnect the upstream cable to your computer.
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Reconnect the USB peripherals (downstream connector).
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Reboot the computer.
COMMON
SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Sound
No power to Soundbar - the
power indicator is off.
(built-in DC power supply. i.e.
2707WFP)
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
power indicator (green LED) on the front of the Soundbar is illuminated.
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Confirm that the power cable from the Soundbar is plugged into the monitor.
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Confirm that the monitor has power.
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If the monitor has no power, see
Monitor Specific Troubleshooting
for monitor common
problem.
No Sound
Soundbar has power - power
indicator is on.
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Plug the audio line-in cable into the computer's audio out jack.
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Set all Windows volume controls to their maximum.
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Play some audio content on the computer (i.e. audio CD, or MP3).
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Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
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Clean and reseat the audio line-in plug.
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Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Computer's sound card is used as
the audio source.
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
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Set all Windows volume controls to their midpoints.
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Decrease the volume of the audio application.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
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Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Other audio source is used.
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
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Decrease the volume of the audio source.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
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Clean and reseat the audio line-in plug.
Unbalanced Sound
Output
Sound from only one side of
Soundbar.
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Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio
source.
