ProSupport Plus
When you purchase your PowerEdge server, we recommend ProSupport Plus, our proactive and preventative support for your
business-critical systems. ProSupport Plus provides you with all the benefits of ProSupport, plus the following:
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A designated Technology Service Manager who knows your business and your environment
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Access to senior ProSupport engineers for faster issue resolution
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Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell EMC
customer base to reduce support issues and improve performance
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Predictive analysis for issue prevention and optimization enabled by SupportAssist
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Proactive monitoring, issue detection, notification and automated case creation for accelerated issue resolution enabled by
SupportAssist
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On-demand reporting and analytics-based recommendations enabled by SupportAssist and TechDirect
ProSupport
Our ProSupport service offers highly trained experts around the clock and around the globe to address your IT needs. We will help
you minimize disruptions and maximize availability of your PowerEdge server workloads with:
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24x7x365 access to certified hardware and software experts
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Collaborative 3rd party support
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Hypervisor and OS support
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Consistent level of support available for Dell EMC hardware, software and solutions
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Onsite parts and labor response options including next business day or four-hour mission critical
ProSupport One for Data Center
ProSupport One for Data Center offers flexible site-wide support for large and distributed data centers with more than 1,000 assets.
This offering is built on standard ProSupport components that leverage our global scale but are tailored to your company's needs.
While not for everyone, it offers a truly unique solution for Dell EMC's largest customers with the most complex environments.
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Team of designated Technology Services Managers with remote, on-site options
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Designated ProSupport One technical and field engineers who are trained on your environment and configurations
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On-demand reporting and analytics-based recommendations enabled by SupportAssist and TechDirect
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Flexible on-site support and parts options that fit your operational model
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A tailored support plan and training for your operations staff
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