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SmarTalk User Guide 

44 Troubleshooting 

SmarTalk 

Troubleshooting SmarTalk 

SmarTalk Concerns 

For problems with custom-calling and Centrex services, 
please see “Troubleshooting Custom-calling Services” on 
page 47. 

If Then 

The display is blank 

Check that the line cord is properly connected.  
Check that the batteries are properly installed. Please 
see the Installation Sheet at the dba Telecom website: 

www.dbatele.com.

 

There is no dial tone 

Check that the line cord and handset cord are properly 
connected to the jacks on the back of the SmarTalk. 
Check that the line cord is properly connected to the wall 
jack. 

SmarTalk doesn’t ring 

Check the Ring Sound. See “Ring Sound” on page 14. 

You want each line to have a 
different ring 

Adjust the Ring Sound. See “Ring Sound” on page 14. 

You cannot hear the other party  Use the 

−−−−

  

++++

 

 button to adjust the volume. 

The other party cannot hear you  If the display shows 

Muted

, press 

M

. 

Check that the handset is properly connected. 

You cannot call from the Dialed, 
Callers, or Directory lists 

Check that the numbers have the necessary prefixes or 
area codes. 

You want more speed dial 
buttons 

Change the primary or secondary function of any button 
that is not locked. See “Changing Button Functions” on 
page 38. Then link the button to a Directory item. See 
“Linking Speed Dial Buttons” on page 22. 

No caller information is 
displayed 

This is a Centrex function. Contact your telephone 
company to order it. 

The message light doesn’t turn 
off or doesn’t come on 

You can turn off a flashing message light. See “Retrieving 
Messages” on page 37. 
If your message light doesn’t come on, the problem is the 
type of signaling used by your telephone company. Ask 
your telephone company to fix the problem. 

SmarTalk needs cleaning 

Use only a soft, water-dampened cloth to clean 
SmarTalk. 

 

Содержание smartalk

Страница 1: ...SmarTalk User Guide the quickest way to get the most out of your new SmarTalk phone...

Страница 2: ...he call back press the Line button on which the call is held If SmarTalk rings and you can t answer you ve probably pressed a button Press Cancel several times until nothing happens in the display The...

Страница 3: ...the Save button to save entries or finish things How the Cancel button works Press Cancel to exit from a menu or function You can also press Cancel when you are entering names or numbers to throw awa...

Страница 4: ...o to page 23 Assign station buttons and use the Intercom go to page 15 Make three way calls or conference calls go to page 30 If you read this now you ll save time later Changing button functions go t...

Страница 5: ...on 17 Using Lists 18 How Lists Work 18 Directory Structure 18 Entering Directory Items 18 Fixing a Partial Directory Item 20 Changing Directory Items 21 Locking and Unlocking Directory Items 21 Linkin...

Страница 6: ...and Held Calls 35 Answering Intercom 35 Using Do Not Disturb 36 Retrieving Messages 37 Buttons Menu 38 Button Functions 38 Changing Button Functions 38 Safety Regulations Warranty 41 Safety Instructio...

Страница 7: ...others in the room in conference calls Adjust the volume as you speak and mute SmarTalk for privacy Built into SmarTalk are all sorts of functions and if you want more custom calling or Centrex servic...

Страница 8: ...e lines Press a station button to dial a linked station or to select a station to transfer a call Station buttons are only on SmarTalks in groups They re linked only if there s a box in the display ab...

Страница 9: ...age Page all SmarTalk speakerphones in your group Display more information or move the cursor in the display Cancel Exit from a menu or function or reject an editing change Del Delete single character...

Страница 10: ...t Disturb function on or off Setup Display the setup menu Transfer Put a call on hold to transfer it Hold Put an outside call on hold Press sound control buttons to control sound on the speaker and ha...

Страница 11: ...of SmarTalk The display is blank only if SmarTalk is not receiving power The illustration shows an example of a SmarTalk that is powered and in use Text can display name number time date length of cal...

Страница 12: ...y function status only Station and intercom information are not on a solo SmarTalk Line icons are always present in the display If no icon appears above a line or Intercom button the button function h...

Страница 13: ...operates normally with good batteries Replace the NiCad batteries every five years Battery Icon Normal Operation During Power Failure outline flashing inside flashing Fast charging outline on inside...

Страница 14: ...list or a menu the first item is displayed Press or to scroll through the items A right arrow at the end of a call me message means you can hold down to display more information Three periods after a...

Страница 15: ...l through your telephone company Changing Settings SmarTalk comes from the factory with basic settings and sometimes with a few items in the Directory Set up a SmarTalk for a new user by changing the...

Страница 16: ...ft Save Cancel Your Name 1 07 Sat Apr 20 Procedure To set the time 1 Press Shift then Setup then Select 2 Press number buttons to enter the time as 24 hour time If the time is correct press to move pa...

Страница 17: ...3 2000 Shift Save Cancel Your Name 1 07 Tue May 23 Procedure To set the date 1 Press Shift then Setup then then press Select The cursor is under the day of the week 2 Press to select a different day 3...

Страница 18: ...ocedure To set the station name 1 Press Shift then Setup then then press Select The cursor is in a blank space for the first letter or under the first letter of a name 2 Press a numbered button to sel...

Страница 19: ...Sam 1 07 Tue May 23 Having Fun With the Name Field You can decorate your station name or make it special by entering special characters Press 1 repeatedly to select and enter one of 1 Press 0 repeate...

Страница 20: ...rphone is off Ring Delay If your SmarTalk rings several times before caller information is displayed delay the rings to match the timing of caller information display If it is available caller identif...

Страница 21: ...e are one or two links assigned Only the primary link is monitored If the station buttons are hand labeled they may already have station links assigned Please also see Labeling a Button on page 17 Ass...

Страница 22: ...ave then Cancel Cancel To delete a secondary assignment press Shift before you hold down the button Monitoring Station Status When the stations in your group have been assigned to the station buttons...

Страница 23: ...labels that come with SmarTalk as you enter button settings 1 Lift off the button cap by prying up each side with the tip of a small screwdriver or a nail file or even an unbent paper clip 2 Write th...

Страница 24: ...ber The Directory stores up to 40 entries arranged alphabetically You may notice some items such as Centrex and custom calling services already in your Directory Entering Directory Items Example To en...

Страница 25: ...only numbers and some special characters in the number field You don t have to put a hyphen or parentheses or spaces in telephone numbers Just put the numbers in a string with nothing between them It...

Страница 26: ...r stutter dial tone Make SmarTalk send a Calls Forwarded message to itself Useful to include in Call Forwarding code Delete Calls Forwarded message Dash Right parenthesis Left parenthesis Blank Fixing...

Страница 27: ...le to change the item 3 Press or to move the cursor 4 Edit the name or number by pressing number buttons 5 Press Shift Save to save the edits then press Cancel to exit Locking and Unlocking Directory...

Страница 28: ...you hold down the speed dial button Tip Use the button labels that come with your SmarTalk to label your linked speed dial buttons CAUTION You can t unlink a button You can change the link But if you...

Страница 29: ...Directory item you can press the numbered button corresponding to the first letter in the name then press or to find the item Using the Dialed List The Dialed list records the last 15 outgoing calls E...

Страница 30: ...first If you missed several calls from the same caller the time and date of the most recent call and the number of missed calls are displayed If you answered several calls from the same caller each c...

Страница 31: ...you are linking the button to a Directory item If you delete that item you disable the speed dial button Copying from Dialed or Callers List to Directory You can copy a number from the Dialed or Call...

Страница 32: ...le number again edit the incorrect number then press Dial To edit a number in the Dialed or Callers list 1 Press Dial or Shift Callers to display the list 2 Press or to find the number 3 Press Select...

Страница 33: ...handset If you hang up the handset without pressing you end the call Using the Speakerphone To make a handsfree call with the speakerphone 1 Press 2 Enter the number 3 Face the SmarTalk and speak in a...

Страница 34: ...speakerphone call Lift the handset then press Intercom for privacy 2 Enter the station number or press a station button If the station is busy do one of the following Press Select to interrupt Remain...

Страница 35: ...peed dial buttons station buttons for speed dialing stations within your group and speed dial buttons for speed dialing outside numbers Assigning station buttons is in Assigning Station Buttons on pag...

Страница 36: ...an unanswered call press Cancel If you subscribe to Centrex call transfer you can transfer a call to any SmarTalk or other phone in your Centrex group or almost anywhere Establishing Three Way Calls Y...

Страница 37: ...ess Shift Auto Rdl Do not hang up SmarTalk continues to redial at intervals until the call connects 2 The Automatic Redial function ends if you press any button or switch from handset to speakerphone...

Страница 38: ...the number 3 Press Dial to dial the displayed number You can also edit then dial a number from the Dialed or Callers list For example if you reach a wrong number you can display the number in the Dial...

Страница 39: ...t callers before you answer or while you are on another call the line number or station number and call type line intercom or transferred the caller s number or name if you subscribe to a caller ident...

Страница 40: ...nly your station can retrieve the call When you put a call on hold the line icon flashes A hold reminder tone sounds after the first minute then every 30 seconds To put a call on hold press Hold To pu...

Страница 41: ...identification service the name or number is displayed You can use this function when you have several calls on hold and forget who is on which line For more information please see Monitoring Station...

Страница 42: ...utside callers will be connected to your voice mail if you subscribe to that service Stations within your group will see the message you select To turn on Do Not Disturb function 1 Press DND 2 Press o...

Страница 43: ...nd date of the call 3 Press to display other messages To delete a displayed message press Shift Del To call the station in the displayed message press Dial The message is automatically deleted To call...

Страница 44: ...numbers and are locked at the factory You cannot change a locked function Changing Button Functions You can change the functions of buttons that are not locked For example if you want to be able to e...

Страница 45: ...Cancel Cancel to exit Options in the Button Menu Function Explanation Scroll through menu options or move the display cursor 1 0 Dial a call or make list entries Auto Rdl Redial a busy number Call Al...

Страница 46: ...function Page Page over SmarTalk speakerphones in your group Rel Release a line to end a call Save Save selections entries or editing changes SD1 SD20 Speed dial a linked Directory item Sel Select th...

Страница 47: ...nstructions Adjust only those controls covered in the User Guide Improper adjustment of other controls may result in damage and could require extensive work by a qualified technician to restore the pr...

Страница 48: ...ne with shared service To a 1 1 carrier system NOTE It cannot be guaranteed that the apparatus will operate correctly under all possible conditions or connections to compatible PBXs In case of any dif...

Страница 49: ...60 Hz 25 Watts Output 24 VDC 500mA Line connector 8 position 8 conductor modular jack Optional battery back up 4 AA Alkaline or Nickel Cadmium batteries with clip charcoal part 646 1018 white part 646...

Страница 50: ...other party Use the button to adjust the volume The other party cannot hear you If the display shows Muted press M Check that the handset is properly connected You cannot call from the Dialed Callers...

Страница 51: ...ns Cancel a service by pressing or and different number buttons Example Call Forwarding 90 Cancel Call Forwarding 91 Using Longer Custom calling Services Some custom calling services need more informa...

Страница 52: ...ies charge small monthly fees Entering Extra Instructions with Codes You can enter codes for custom calling services as Directory entries then link them to speed dial buttons For example for Call Park...

Страница 53: ...the valid codes for your area and to check that the custom calling services have been turned on The message light doesn t turn off or on The problem is the type of signaling used by your telephone com...

Страница 54: ...s Extra services ordered through a telephone company or service provider May include Centrex services Dialing Editor The function that allows editing of a number DND Do Not Disturb Block calls from ri...

Страница 55: ...2 control 2 number 2 speed dial 22 station 2 C Call All 39 Call Forward 45 Call Park 45 Call Pickup 45 caller identification displaying 14 33 caller information not displayed 44 caller identification...

Страница 56: ...rt or long SmarTalk 5 text 5 displaying active held calls 35 button function 38 call information 33 Callers list 24 data link info 39 Dialed list 23 Directory list 23 display is blank 44 messages 37 t...

Страница 57: ...ks deleting 16 primary secondary stations 15 lists copying to Directory 25 deleting from 25 editing 21 locked 25 structures of 18 locked Directory item 22 lists 25 locking Directory items 21 loudness...

Страница 58: ...et 27 using 27 volume 27 special characters in Directory name 19 in Directory number 20 in station name 13 specifications 43 speed dial buttons 2 3 22 add buttons 44 caution deleting 22 speed dialing...

Страница 59: ...ited Kingdom regulations 42 United States regulations 42 unlock Directory item 22 using Callers list 24 Dialed list 23 Directory 23 V voice mail 37 Voice Mail 45 Vol 40 Vol 40 volume adjusting 27 cann...

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