Dazzle Universal 3 in 1 Reader/Writer User’s Guide • Troubleshooting • Page 40
Troubleshooting
Frequently Asked Questions
If you experience difficulties with your 3 in 1 Reader/Writer, please check the
troubleshooting section below for possible solutions. If the problems persist, please go to
page 43
for information on Dazzle’s Nor th American Technical Resource Center, or
page 44
for information on Dazzle’s European Technical Resource Center.
During installation, my 3 in 1 Reader/Writer is connected to my computer’s USB port,
but does not find the required drivers.
PC
Before connecting the 3 in 1 Reader/Writer to your computer’s USB por t, you must install
the reader/writer driver software for Windows 98 SE and 2000. The driver software is
provided on the Installation CD. For installation instructions, please refer to
“Installing the
Software On a PC” on page 9
of this user’s guide. Windows Me and XP do not require the
driver installation.
Macintosh
Before connecting the 3 in 1 Reader/Writer to your computer’s USB por t, you must install
the reader/writer driver software (if required). Mac OS 10.1.2 and above does not require
driver installation. Driver installation is required for Mac 9.x. The software for Mac 9.x is
located on the provided installation CD-ROM. For installation instructions, please refer to
“Installing the Software On a Macintosh” on page 16
of this user’s guide.
I installed the required driver software (where necessary) and the 3 in 1 Reader/Writer
is connected to my computer’s USB port, but nothing happens when I insert my digital
media card.
PC
The 3 in 1 Reader/Writer is accessed as a removable disk, as described in
“Accessing a
Card on a PC” on page 26
of this user’s guide. If you are running Windows XP, and you
insert a digital media card, a dialog box asks what you want to do with the files on the
Removable Disk. You can select from several options. This is a default feature of Windows
XP.
When using Windows 98 SE, Me, or 2000 you must access a digital media card through
its Removable Disk icon. You do this by opening My Computer where two Removable Disk
icons appear that represent your 3 in 1 Reader/Writer. Double-click on the respective
Removable Disk
icon to display the contents of the media inser ted in your reader/writer.
This is where your digital images or data are located.
Digital cameras usually create one or more folders on a digital media card, which contains
your digital images. Depending on the digital camera you have, the folder names can var y.
Double-click on the respective folder name to access the digital images located in the
folder. You can display a preview by double-clicking on one of the image icons.