27
Troubleshooting
Q: I have connected the APA1200DSP to my network using an ethernet patch cable, but I cannot connect my web
browser to the device’s browser-based GUI.
A: See page 8 for a dedicated troubleshooting section for networking issues. Make sure to follow all directions in that
section for setup.
Q: I cannot go back when using the dial and on device display.
A: A single click of the button navigates forward through the menus, but a double click of the button navigates back
through the menus.
Q: After switching to stereo mode from sub mode (or vice versa), I am not getting the appropriate output from my
APA1200DSP.
A: It is recommended to restart your APA1200DSP after making this change, this should fix your problem if your wiring is
correct.
Q: I cannot use auto EQ!
A: The device must be in SUB mode for auto EQ to work. Auto EQ does not work in stereo mode by design.
Q: My device goes to sleep even though there is music playing.
A: Change the AUTO switch to “on” on the back on the device. A digital coax connection will not keep the device from
entering standby.
Q: The volume is much lower than I expect from my speakers or subwoofer
A:
1. If you have just changed the mode from “stereo” to “sub” or vice versa, restart your APA1200DSP.
2. If you have wired your speakers in stereo but you are set to “sub” mode, the speakers will be playing out of
phase with each other, which will not sound right and will reduce your bass output in most cases. Make sure you
are set to stereo mode if connected in stereo, and sub mode if connected in bridge mode.
Make sure that your high pass and low pass filters are set appropriately. For example, if you are using the APA1200DSP
as a subwoofer amplifier, a low pass filter set at a low frequency like 25Hz could cut out most of the desired output. If
unsure, try pressing the reset button in the presets menu to remove all DSP.
Q: The line output is not playing full range audio / I don’t have any bass from my main speakers.
A: The APA1200DSP has “line out” settings allowing for a high pass filter to be applied to the line output. It will not be
enabled by default, but make sure it is turned off if you are having this problem.
Q: My device is entering standby even though there is audio input playing into the device.
A:
1. The standby feature does not work with digital auto through the COAX port. If using the COAX port, you must
turn standby off by setting the ‘AUTO’ switch on the back of your device to “ON” mode.
2. If using analog input and your device is still going into standby, try to increase the level on the source device,
and also try using a lower number for your “wake-up signal level” setting in the power saving menu.
3. Make sure that your input source is not sending a high-passed signal into your APA1200DSP. If you must use a
high-passed input, it is recommended to disable the standby functionality of your device, because high-passed
signals can make auto-on features not work correctly.
Q: Do I need internet access to use the APA1200DSP’s web interface?
A: Internet access is not required for this device. For example, you could connect the APA1200DSP into a router that is
not connected to the internet, and then connect to the Wi-Fi broadcasted from the router with a phone or laptop and
still connect to the APA1200DSP’s interface by entering the IP address into your web browser.
