Chapter 3 – Troubleshooting Guide
Genesis MP
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Hard Drive
In the event an internal hard drive is inoperable (drive doesn’t
spin) perform the following procedures:
1. Check with another power connector on the power cable
assembly.
2. Perform voltage readings (see Appendix C - Voltage
Readings). Resolve any problems found.
3. Check with a known-good hard drive.
4. Replace hard drive.
5. Replace SCSI cable.
6. Replace power supply.
In the event the internal hard drive is inoperable perform the fol-
lowing procedures:
1. Ensure no device on the SCSI chain is set for address number
seven.
2. Verify there are no duplicate SCSI device addresses.
3. Verify that only the last device in the SCSI chain is terminated.
4. Ensure SCSI devices are being recognized at the correct
addresses by utilizing the nPOWER Control application (refer to
the Genesis MP User Guide for instructions).
5. Perform voltage readings (see Appendix C - Voltage
Readings). Resolve any problems found.
6. Check with a known-good hard drive.
7. Replace hard drive.
8. Replace SCSI cable.
9. Replace power supply.
In the event the hard drive doesn’t appear on the desktop per-
form the following procedures:
1. Verify there are no duplicate SCSI device addresses.
2. Verify that only the last device in the SCSI chain is terminated.
3. Mount the drive by utilizing the nPOWER Control application
(refer to the Genesis MP User Guide for instructions).
4. Run Disk First Aid to verify the condition of the drive’s directory
structure.
