Chapter 3 – Troubleshooting Guide
Genesis MP
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During startup, the following message appears: “This startup
disk will not work on this Macintosh model.....” perform the fol-
lowing procedures:
1. Verify the startup volume is working.
2. Verify that the system software is v7.5.2 or later.
3. Perform a clean install of the system software. (refer to the
Genesis MP User Guide)
4. Replace the hard drive.
5. Replace the motherboard.
In the event the system intermittently crashes or hangs perform
the following procedures:
1. Verify the system software is v7.5.2 or later.
2. Verify that software is compatible (contact software manufactur-
er). Restart with extensions off to determine if system exten-
sions are the cause of the problem.
3. Remove the Preferences Folder from System Folder and restart
to determine if a corrupt preference is causing the problem.
4. Remove the Fonts Folder from System Folder and restart to
determine if a corrupt font is causing the problem.
5. Clear parameter RAM (PRAM). Perform this task by simultane-
ously pressing <COMMAND> + <OPTION> + <P> + <R> during
startup. Wait for the second bong before releasing the keys.
6. Perform a clean install of the system software. (refer to the
Genesis MP User Guide)
7. Remove and test all DIMMs by replacing one at a time. Replace
any defective DIMMs.
8. Remove and test the cache DIMM. (If present in the 3 slot Genesis MP)
9. Reset the CUDA Chip (see section CUDA Chip in this chapter).
10. Ensure all processors are available by utilizing the nPOWER
Control application. (refer to the Genesis MP User Guide for
instructions)
11. Ensure all processors are functional by utilizing PowerFrax.
(refer to the Genesis MP User Guide for instructions)
12. Replace hard drive.
13. Replace nPOWER card.
14. Replace motherboard.
