Datavideo PTC-140NDI, Инструкция по эксплуатации

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11. Frequently-Asked Questions
This section describes problems that you may encounter while using PTC-140NDI.
If you have any questions, please refer to related sections and follow all
suggested solutions. If problem still exists, please contact your distributor or the
service center.
No. Problems Solutions
1. What are important points for
product maintenance? 1. If the camera will not be used for a long
time, please unplug the 12V DC power plug,
and remove AC power adapter from AC
outlet.
2. Use soft cloth or tissue to clean the
camera.
3. After washing the camera lens, dry it with
a soft dry cloth. Use a neutral detergent
rather than acidic or corrosive detergents to
clean the lens.
2. There is no output video. 1. Check that your power is properly
connected. This is indicated by the power
LED.
2. Make sure the camera is switched ON.
3. Check your video cable connection.
3. I have seen image jitter while
zooming in or out. 1. Make sure the camera is properly
mounted.
2. Make sure that machines that could cause
vibration are not in proximity of the camera.
4. The remote control is not working. 1. Try setting the camera to CAM1 and try
again.
2. Make sure the remote control’s battery is
fully charged.
3. Check your device working mode.
4. Make sure the OSD menu is closed. The
remote control cannot be used if the OSD
menu is opened.
5. The serial port is not working
properly. 1. Make sure you are using the standard
connection cable provided by Datavideo.
2. Make sure your baud rate and device
addresses are correct.
3. Check your cable connection.
4. Check your device working mode.
6. I cannot login the web user
interface. 1. Check your Ethernet connection.
2. Check your network settings such as IP
address.