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FREQUENTLY ASKED QUESTIONS (FAQ)

Chapter 4

Frequently Asked Questions (FAQ)

Question 1: Why does the system appear unstable after updating BIOS?

Answer: Load optimized defaults (or load SETUP Default) after flashing BIOS. If the system

remains unstable, clear CMOS to solve the problem.
To load optimized defaults, do the following:

1. On the

Exit

page, select

Load Optimal Defaults

. When the confirmation message appears,

select

Yes

to confirm.

2. Select

Exit Saving Changes

Содержание ARC Series

Страница 1: ...ARC Series ARC 615W ARC 815W Version 2 0 User Manual ...

Страница 2: ...lly before using the product Keep the box and packaging in case the product needs to be shipped in the future Follow the product and warning label instructions Any changes or modifications that do not follow the instructions in this manual will void this product s warranty Power Supply Safety Notes To avoid electric shocks disconnect the power cord from the electrical outlet before relocating the ...

Страница 3: ...ir conditioned environment where the storage temperature may go above 70 C 158 F as this can cause damage to the equipment Maintenance Gently wipe screen with a clean soft hair lens brush or a lint free cloth Do not apply pressure to the screen while cleaning Do not spray any liquid directly onto the screen or the casing of the terminal Chemical cleaners have been reported to cause damage on the s...

Страница 4: ...ation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be d...

Страница 5: ...e WEEE logo shown at the left on the product or on its box indicates that this product must not be disposed of or dumped with your other household waste You are liable to dispose of all your electronic or electrical waste equipment by relocating over to the specified collection point for recycling of such hazardous waste Isolated collection and proper recovery of your electronic and electrical was...

Страница 6: ...View 18 Bottom View 20 815W Top View 21 Bottom View 22 Voltage Output Definition 24 Setting the LCD Brightness 25 Setting the Serial Port Voltage 27 Setting the Filp over Function 30 Chapter 3 Hardware Installation 31 Installing the Power Cord Power Adapter and Network Cable 31 Installing the Customer Display Optional 32 Installing the Secondary LCD Display Optional 33 Installing the Magnetic Stri...

Страница 7: ... 7 Chapter 4 Frequently Asked Questions FAQ 41 Question 1 Why does the system appear unstable after updating BIOS 41 Question 2 How do I clear CMOS 42 Question 3 How to use Boot Menu 42 ...

Страница 8: ...nts Before setting up your Touch Terminal check that the package contains the following items If any of the items is missing or damaged contact your vendor immediately Quick Installation Guide Touch Terminal Power Cord Adapter Accessory Kit Optional Accessories Customer Display VFD LCM Secondary LCD Display MSR Identification Reader iButton Identification Reader RFID Identification Reader Fingerpr...

Страница 9: ... components including input and output ports located at the front and rear of your Touch Terminal Front View Standard Type Standard with Printer Optional Rear View Standard Type Customer Display Type Optional Secondary LCD Display Type Optional Standard with Printer Optional ...

Страница 10: ...tical connector USB3 0 ports USB3 0 connectors COM1 port COM connector COM2 port COM connector Power input DC IN jack DC power input DK port Cash Drawer output DC 24V OUT DC OUT jack 24V DC power output POWER USB 24V 24V Powered USB connector POWER USB 12V 12V Powered USB connector DC 12V OUT 12V DC power output MIC port Microphone connector Audio Out port Audio line output connector ...

Страница 11: ...INTRODUCTION 11 Physical Dimensions Customer Display ...

Страница 12: ...12 INTRODUCTION Customer Display with Printer ...

Страница 13: ...INTRODUCTION 13 Secondary LCD Display ...

Страница 14: ...14 INTRODUCTION Secondary LCD Display with Printer ...

Страница 15: ...2 3GHz Core i5 2 4GHz Chipset SoC SoC Main Memory DDR3L RAM 1 slot max 8GB DDR3L RAM 1 slot max 16GB Storage 1 x 2 5 SATA HDD or 1 x 2 5 SSD RAID function n a n a I O Ports STANDARD PROJECT STANDARD PROJECT Parallel option 0 0 0 0 USB2 0 5 4 5 4 USB3 0 2 2 2 2 12V Powered USB 1 1 24V Powered USB 1 1 COM DB 9 2 2 2 2 All with DC5V 12V output setting by BIOS Gigabit Ethernet 1 Line out 1 1 MIC in 1 ...

Страница 16: ...klight Physical Dimensions Hinge mechanism Flip version Tilt version Housing Color Black White Dimension L x W x D 278 x 399 x 197 mm Packing 552 x 490 x 340 mm By Air 16 PCS carton pallet By Sea 20 PCS carton pallet Weight Net weight 5 11kg Gross weight 6 11kg Safety Environment Product Certification CE FCC CCC LVD certificated Operation Temperature 0 C to 40 C Storage Temperature 25 C to 70 C O ...

Страница 17: ...at the power is turned off Otherwise electric shock may occur and may void the warranty For systems preloaded with WEPOS POSReady Windows Embedded on the HDD O S pre installed as an option the manufacturer provides an optional recovery DVD with the preloaded operating system delivered with the Touch Terminal The System Integrator shall take care of software restoration after an OS recovery A manuf...

Страница 18: ...LLATION Main Board Jumper Setting and Connector Definition 615W Top View JUSB1 JUSB2 GPIO1 COM3 COM2 COM1 JP5 SPK_R1 SPK_L1 DC12V1 AUDIO1 PW1 HDMI1 LAN1 USB12 JUSB3 USB24 USB3_1 DC1 DC2 CASHDRAW1 EDP_SW1 LOGO1 eDP1 FAN1 JP2 JP1 ...

Страница 19: ...one 12V Powered USB connector USB connect Select one HDMI1 HDMI Vertical connector USB 2 0 connectors x2 LAN1 Gigabit LAN connector USB 2 0 connectors x2 AUDIO1 Mic in Audio out and 12V DC power output DC12V1 12V DC power output connect SPK_L1 L channel Speaker output SPK_R1 R channel Speaker output JUSB2 USB connector JUSB1 USB connector PW1 Power switch connector LOGO1 Logo power output EDP_SW1 ...

Страница 20: ...tting Function 1 2 3 Pin 1 2 Short Closed Normal Pin 2 3 Short Closed Clear CMOS JP2 LCD Panel Power Selection Setting Function 1 2 3 Pin 1 2 Short Closed 3 3V Pin 2 3 Short Closed 5V JP5 Cash Drawer Power Selection Setting Function 1 2 3 Pin 1 2 Short Closed 24V Pin 2 3 Short Closed 12V ...

Страница 21: ...scription J5 COM1 connectors J4 COM2 connectors J3 COM3 connectors CASHDRAW1 Cash Drawer output JS2 24V DC power output JS1 DC power input JUSB2 USB connector JST2 0mm 1x5 CN5 USB3 0 x 2 connectors CN4 24V Powered USB connector CN3 JUSB3 Choose one 12V Powered USB connector USB connect Choose one CN2 HDMI Vertical connectorUSB 2 0 x 2 CN1 Gigabit LAN connector USB 2 0 x 2 J1 Mic in Audio out and 1...

Страница 22: ...0mm 1x2 SPK_R1 R channel Speaker out JST2 0mm 1x2 JUSB2 USB connectors JST2 0mm 1x5 JUSB1 USB connectors JST2 0mm 1x7 PW1 Power switch connect JST2 0mm 1x4 LOGO1 Logo power out JST2 0mm 1x3 EDP_SW1 Filp switch connect JST2 0mm 1x2 FAN1 FAN connect SATA1 SATA 3 0 2 5 HDD SSD 7 15 PIN Dock SO DIMM1 DDR3L SO DIMM Bottom View SO DIMM1 SATA1 ...

Страница 23: ...r CMOS JP1 LCD Panel Power Selection Setting Function 1 2 3 Pin 1 2 Short Closed 3 3V Default Pin 2 3 Short Closed 5V JP2 PS2 Keyboard Voltage selection Setting Function 1 2 3 Pin 1 2 Short Closed 5VSB Default Pin 2 3 Short Closed 5V JP3 Cash Drawer Power Selection Setting Function 1 2 3 Pin 1 2 Short Closed 12V Pin 2 3 Short Closed 24V Default ...

Страница 24: ...elect by BIOS COM 2 for extension interface 9th PIN of DB 9 Mainboard DC5V DC12V select by BIOS COM 3 for extension interface 9th PIN of DB 9 Mainboard DC5V DC12V select by BIOS Standard USB2 0 Ports Mainboard DC5V 500mA NOTE Do not plug in or unplug any connector except USB devices when the power is on The current loading for all COM ports should not exceed DC 5V 3A and DC 12V 2A ...

Страница 25: ...etting the LCD Brightness To configure the LCD brightness setting do the following 1 During the system boot press F2 to enter the BIOS Setup Utility 2 On the Advanced page select Video Configuration 3 Select eDP Brightness Control Level ...

Страница 26: ...26 PREPARING FOR THE INSTALLATION 4 Select the desired brightness level setting ...

Страница 27: ...o configure the COM port voltage value do the following 1 During the system boot press F2 to enter the BIOS Setup Utility 2 On the Advanced page select S10 FINTEK F81866A 3 Under Serial Port A option set the Serial Port A setting to Enable Then select Voltage Selector ...

Страница 28: ...28 PREPARING FOR THE INSTALLATION 4 A confirmation message appears on the screen Press Enter to continue 5 When prompted enter the password Then select YES to confirm NOTE The default password is 3521 ...

Страница 29: ...PREPARING FOR THE INSTALLATION 29 6 Select the desired voltage value of the designated COM port ...

Страница 30: ...h the ReversalUtility software 3 On the system tray click the Reversal button and select Utility Then do the following Close and exit the software If the box is checked the screen orientation will be reversed automatically If the box is checked the screen orientation need to be reversed manually Choose where you want the button to appear on the corner of the screen If the box is checked the button...

Страница 31: ...ctors cover Make sure to push the connectors cover firmly until it clicks into place c 4 Connect the power adapter to the power cord Then plug the other end of the power cord to an electrical outlet d 5 Connect the network cable to connect to a hub or switch e d e a c b WARNING Be sure to turn off the power of the Touch Terminal before making any connection or disconnection When removing the power...

Страница 32: ...pright position 2 Remove the two screws securing the dummy cover on the stand arm a 3 Remove the dummy cover b 4 Pull the tab to reveal the cable connector c 5 Connect the customer display s interface cable to the cable connector d 6 Push the revealing parts of the connected cables into the cable compartment e 7 Align the screw holes of the customer display bracket with the screw holes on the stan...

Страница 33: ...e hole on the bottom of the stand and the other end through the hole on the bracket and stand arm Make sure to leave at least 10 cm of excess cable for easy cable routing and connection i 11 Secure the bracket with the four screws g 12 Install the top stand cover f 13 Secure the bottom of the stand with the five screws e 14 Align and install the connectors cover Make sure to push the connectors co...

Страница 34: ...34 HARDWARE INSTALLATION a d l m f e b c h g i k j ...

Страница 35: ... the Touch Terminal before making any connection or disconnection 1 Remove the MSR module compartment cover a 2 Firmly connect the MSR connector into the slot inside the compartment b 3 Align and install the MSR module onto its compartment c 4 Secure the MSR module to the Touch Terminal with the two screws d a c b d ...

Страница 36: ...op stand cover f Tips To install the reader module to the top stand cover see the instruction on page 38 39 7 Firmly connect the identification reader cable to the mainboard connector g 8 Align and install the identification reader f 9 By holding the top of the identification reader with one hand carefully flip the Touch Terminal again with the LCD panel facing down Then adjust the stand to full u...

Страница 37: ...HARDWARE INSTALLATION 37 a b c d f g e iButton Identification Reader Fingerprint Identification Reader RFID Identification Reader ...

Страница 38: ...a Attach the iButton Grounding Cable black to the washer using a soldering iron a 2 Attach the iButton module kit onto the top stand cover as shown b 3 Affix the iButton Controller Board to the bottom side of the top stand cover using the PE foam sticker as shown c 4 Connect the iButton Signal Cable to the 2 pin connector on the Board as shown d 5 Connect the iButton Interface Cable to 5 pin conne...

Страница 39: ... T2 5 6 as shown c 4 Connect the module s USB Interface Cable to the 5 pin connector on the Board as shown d a b c d RFID Identification Reader 1 Affix the Mylar sheet onto the top stand cover as shown a 2 Attach the reader module with sensor area downward to the top stand cover as shown b 3 Secure the module with three screws T2 5 6 as shown c 4 Connect the module s USB Interface Cable to the 5 p...

Страница 40: ...ack Then connect one end of the USB or RS232 cable to its respective port on the printer b 3 Place the printer underneath the stand arm as shown in the illustration c 4 Connect the other end of the power cable to the DC OUT jack Then connect the other end of the USB or RS232 cable to its respective port on the Touch Terminal d 5 Align and install the printer cover Make sure to push the printer cov...

Страница 41: ...updating BIOS Answer Load optimized defaults or load SETUP Default after flashing BIOS If the system remains unstable clear CMOS to solve the problem To load optimized defaults do the following 1 On the Exit page select Load Optimal Defaults When the confirmation message appears select Yes to confirm 2 Select Exit Saving Changes ...

Страница 42: ...r cord 2 Insert the jumper cap to clear CMOS PIN and remove the jumper cap from clear CMOS PIN 3 Switch on the power again 4 Press F2 to enter CMOS setting and load optimized defaults 5 Save changes and reboot the system Question 3 How to use Boot Menu Answer To use the Boot Menu do the following 1 Press F10 to enter the Boot Menu 2 Select the Boot device from the Boot Menu ...

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