Intuition 1000 Operators Documentation
Hold Panel
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Displays information on the calls held on the switchboard.
Information Panel
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There are two indicators in the first part of the Information Panel
The first indicator displays your Connection Status to the Operator Gateway/CIU/M2250 etc
Green = Connected, Red = Not Connected
The second indicator is your connection to the handset or headset.
Green = Connected, Orange = No Status Available, Red = Not Connected
Switchboard Module Status
The second part of the information panel shows the status of the switchboard.
Database and User display
The third part of the information panel shows the database and user login.
Microphone and Handset/Headset Status
Status
Description
Idle
You are ready to take a call
Active
You are currently processing a call
Busy
Your Switchboard is currently unavailable, for instance, you
are on a break.
Night
The Switchboard is in Night Service and cannot take any
calls.
Intuition 1000 Guide
Version 2
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