Datalogic Matrix 120, Руководство по продукции

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PRODUCT REFERENCE GUIDE 151
CHAPTER 9
TROUBLESHOOTING
GENERAL GUIDELINES
• When wiring the device, pay careful attention to the signal name (acronym) on the
CBX100/500 spring clamp connectors (
Chapter 4,
). If you are connecting directly to
the Matrix 120™ M12 17-pin connector, pay attention to the pin number of the
signals (
Appendix a
).
• If you need information about a certain reader parameter you can refer to the
DL.CODE help on line. Connect the device and click on the link to the parameter
you’re interested in.
• If you’re unable to fix the problem and you’re going to contact your local Datalogic
office or Datalogic Partner or ARC, we suggest providing (if possible): Application
Program version, Parameter Configuration file, Serial Number and Order Number
of your reader. You can get most of this information while DL.CODE is connected to
the reader.
WINDOWS XP SP3 AND MATRIX 120™ USB INTERFACE
There are some critical points to pay attention to when using DL.CODE for Matrix 120™
configuration over the USB interface and the configuration PCs operating system is Win-
dows XP.
• The USB drivers are only compatible with the most recent update of Service Pack
3 (SP3) for Window XP. Older versions of SP3 are not compatible with USB drivers.
Connect to Windows Update and download the last available SP3 version before
XP maintenance ended.
• On PCs running Windows XP SP3, only one USB device at a time can be connected
to the LAN where DL.CODE performs discovery.
• First time USB device discovery on a PC using Windows XP SP3 requires being
logged in as administrator in order to load the device drivers.
• Windows XP SP3 takes a longer time to establish connection (about 1 minute)
before allowing USB device discovery.