Chapter 7
90
General Checklist
Should you experience problems using a DT9812-2.5V, DT9812-10V, DT9812-10V-OEM,
DT9812A, DT9813-10V, DT9813A, DT9814-10V, or DT9814A module, do the following:
1.
Read all the documentation provided for your product. Make sure that you have added
any “Read This First” information to your manual and that you have used this
information.
2.
Check the OMNI CD for any README files and ensure that you have used the latest
installation and configuration information available.
3.
Check that your system meets the requirements stated in
the README file on the OMNI CD.
4.
Check that you have installed your hardware properly using the instructions in
.
5.
Check that you have configured the device driver properly using the instructions in
.
6.
Check that you have wired your signals properly using the instructions in
.
7.
Search the DT Knowledgebase in the Support section of the Data Translation web site (at
www.datatranslation.com) for an answer to your problem.
8.
Visit the product’s page on the Data Translation web site for the latest tips, white papers,
product documentation, and software fixes.
If you still experience problems, try using the information in
to isolate and solve the
problem. If you cannot identify the problem, refer to
Table 22: Troubleshooting Problems
Symptom
Possible Cause
Possible Solution
Module is not recognized
You plugged the module into
your computer before installing
the device driver.
From the Control Panel > System > Hardware >
Device Manager, uninstall any unknown devices
(showing a yellow question mark). Then, run the
setup program on your OMNI CD to install the USB
device drivers, and reconnect your USB module to the
computer.
Module does not
respond.
The module configuration is
incorrect.
Check the configuration of your device driver; see the
instructions in
.
The module is damaged.
Contact Data Translation for technical support; refer to
.
Intermittent operation.
Loose connections or vibrations
exist.
Check your wiring and tighten any loose connections
or cushion vibration sources; see the instructions in
The module is overheating.
Check environmental and ambient temperature;
consult the module’s specifications on
of
this manual and the documentation provided by your
computer manufacturer for more information.
Electrical noise exists.
Check your wiring and either provide better shielding
or reroute unshielded wiring; see the instructions in
Содержание DT9812 Series
Страница 1: ...DT9812 UM 20769 R DT9813 and User s Manual DT9814 Series Title Page ...
Страница 4: ......
Страница 12: ...About this Manual 12 ...
Страница 13: ...13 1 Overview Key Hardware Features 14 Supported Software 15 Getting Started Procedure 16 ...
Страница 17: ...Part 1 Getting Started ...
Страница 18: ......
Страница 26: ...Chapter 2 26 ...
Страница 53: ...Part 2 Using Your Module ...
Страница 54: ......
Страница 76: ...Chapter 5 76 ...
Страница 88: ...Chapter 6 88 ...
Страница 89: ...89 7 Troubleshooting General Checklist 90 Technical Support 92 If Your Module Needs Factory Service 93 ...
Страница 94: ...Chapter 7 94 ...
Страница 113: ...113 B Screw Terminal and Connector Pin Assignments ...
Страница 124: ...Index 124 writing programs in C C 15 Visual Basic 15 Visual Basic NET 15 Visual C 15 Visual C 15 ...