troubleshooting ∙ bydash.com ∙ 13
12 ∙ bydash.com ∙ maintenance
MAINTENANCE
TROUBLESHOOTING
In order to keep your Double Up S Oven in pristine working order,
thoroughly clean the appliance after each use. This will prevent the build-up
of food or oil.
•
Unplug Double Up S Oven and allow it to
cool completely
.
•
Using a damp, soapy cloth, wipe down the Cooking Surfaces. Thoroughly
rinse the cloth and wipe again.
•
Wipe the Base, Cover, and Handle with a soft, damp cloth.
•
Thoroughly dry the appliance before storing.
•
For convenient storage, the Double Up S Oven can be stored in
an upright position. Simply lower the Cover onto the Base and stand the
S Oven upright so that the handle is facing upwards. Store in a cool,
dry location.
If there is residual oil or burnt food on the Cooking Surfaces, try the following
cleaning method:
•
Once the appliance has cooled, pour just enough water and vinegar (in a
5:1 ratio) onto the Cooking Surfaces so that they are completely covered in
the vinegar solution. Allow to soak for 5-10 minutes. Wipe out the vinegar
solution and then gently wipe the surface with a damp cloth. Repeat the
process with clean water to remove any residual vinegar solution. You can
use a stronger concentration of vinegar if necessary.
Never use abrasive cleaning agents to clean your appliance as this may
damage the Skillet. To prevent damage to the non-stick Cooking Surfaces,
make sure to dry thoroughly after washing.
Always unplug your appliance and allow it to cool completely before cleaning,
moving, or storing. Do not submerge appliance in water or any other liquids.
1.
The Green Indicator Light on the Skillet keeps shutting off.
•
This is normal. During the cooking process, the heating element will
automatically turn on and off to regulate the temperature and ensure that
the Cooking Surfaces do not get too hot or cold. When this occurs, the
Green Indicator Light turns on and off. As the heating element goes on
and off, you may also hear a clicking sound. This is completely normal.
2.
How do I know when the Skillet is heated and ready to use?
•
When the Skillet reaches the optimal temperature, the Green Indicator
Light will illuminate and that means you’re ready to get cooking!
3.
There is no On/Off Button. How do I turn the Skillet off and on?
•
To turn on, simply plug in the power cord. When you’re done cooking,
turn off the Double Up S Oven by unplugging it.
4.
When using my Skillet, the Cover gets hot. Is this normal?
•
Yes, this is completely normal. When using your Skillet, always lift and
lower the Cover by the Handle. To prevent personal injury, DO NOT lift
the Cover so that your arm is over the Cooking Surfaces as it is hot and
may cause injury. Lift from the side.
While Dash products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our
Customer Support Team at 1-800-898-6970 or [email protected].
