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DC-2300 User Manual v1.0

CHAPTER 5 TROUBLESHOOTING

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5.1 Warning Messages and Troubleshooting

................................................. 46

5.2 Valuable Help from You For Troubleshooting

.............................................. 47

5.3 Troubleshooting

..................................................................... 48

5.3.1 Faults Related to Printing

.......................................................... 48

5.3.2 Clear Jammed Card

............................................................... 51

5.3.3 Change the Print Head

............................................................ 51

5.4 Technical support

................................................................... 52

5.4.1 DASCOM partner network

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5.4.2 More information

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CHAPTER 6 SPECIFICATION

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APPENDIX I FCC STATEMENT

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APPENDIX II DASCOM REPRESENTATIVES

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Содержание DC-2300

Страница 1: ......

Страница 2: ...e substances Ensure the printer is connected to a socket with the correct voltage Always disconnect the printer from power source before opening the device to perform maintenance work or remedy errors...

Страница 3: ...n oder explosiven Stoffen auf Den Drucker nur an eine Steckdose mit der richtigen Spannung anschlie en Wenn Sie den Drucker vom Netz trennen wollen den Drucker ausschalten und immer den Netzstecker an...

Страница 4: ...tension est correcte Pour d connecter l imprimante de l alimentation principale mettre l imprimante hors tension et toujours d brancher le connecteur secteur de la prise murale Ne pas exposer l impri...

Страница 5: ...ollegare la stampante a una presa di corrente con tensione adeguata Per scollegare la stampante dalla rete di alimentazione spegnere la stampante e disinserire sempre il connettore di rete dalla presa...

Страница 6: ...as explosivas Asegure conectar la impresora s lo a un enchufe con un voltaje correcto Cuando quiera desconectar la impresora de la red apague la impresora y siempre hale de la clavija de alimentaci n...

Страница 7: ...VI DC 2300 User Manual v1 0 Russian...

Страница 8: ...bst nciasexplosivas Assegure se de conectar a impressora tomada el trica com a voltagem apro priada Quando desligar a impressora da rede desligue sempre a impressora e retire o cabo da tomada N o expo...

Страница 9: ...na koymay n Yaz c ak m kablosunu sadece do ru gerilime sahip bir prizetak n Yaz c y ebeke a ndan ay rmak istedi inizde yaz c y kapat n ve a fi ini her zaman prizden kart n Yaz c y ne y ksek s l ne de...

Страница 10: ...not approved for this device by the manufacturer unauthorized manipulation Dieses Ger t erf llt die Anforderungen der Europ ischen Normen durch Einhaltung der Richtlinien bez glich der Elektromagneti...

Страница 11: ...II DC 2300 User Manual v1 0 About This Manual This manual provides information that describes the basic operation enabling safe and correct procedures to the operators of DC 2300 Printer...

Страница 12: ...ntified by their level of importance as defined below Read the following carefully before handling the product CAUTION Provides information that must be observed to prevent damage to the equipment or...

Страница 13: ...he card inlet according to the thickness of the cards 23 2 1 4 Managing Rejected Cards 23 2 2 Replacing the Ribbon 24 2 3 Replacing the Cleaning Roller 26 2 4 Printing card 27 2 4 1 Using CardEditor 2...

Страница 14: ...You For Troubleshooting 47 5 3 Troubleshooting 48 5 3 1 Faults Related to Printing 48 5 3 2 Clear Jammed Card 51 5 3 3 Change the Print Head 51 5 4 Technical support 52 5 4 1 DASCOM partner network 5...

Страница 15: ...terial Check if the parts and accessories in the box are complete as the following picture If found any damage Please contact the carrier and notify your authorized Dascom reseller to realize the step...

Страница 16: ...age Contents Standard Printer 1 unit Power cord 1 piece USB cable 1 piece AC adapter 1 piece Graphic Installation Guide 1 piece CD ROM 1 piece Includes Driver CardEditor software CardEditor User Guide...

Страница 17: ...ng Do not damage or modify the Power Cable Also do not place heavy objects pull or bend power cord excessively Do not plug in or unplug the Power Cable if your hands are wet Ensure a ground wire is co...

Страница 18: ...rprinting The surface of the card is in contact for an extended period with a vinyl card holder or synthetic leather or other material that contains a plasticizer The surface of the card is exposed to...

Страница 19: ...Max 100 pieces of 0 76mm thickness cards can be placed Thermal print head Core component of the printer Control panel Includes the keys the OLED Panel and a variety of simple operations can be perform...

Страница 20: ...wer socket Used to connect Power Cable Power switch Turns power on and off USB Hub port Connect to the printer via USB Hub port USB port Connect to the printer via USB port Ethernet port Connect to th...

Страница 21: ...setting Up Down key Choose between or navigate settings Buzzer The following combinations of buzzer show different statuses of the printer Printer Status Buzzer Initiating Heating Ready Menu setup Pr...

Страница 22: ...ter are powered o 2 Connect the power cord to the power adapter 3 Connect the power adapter to the printer 4 Connect the power cord to the power socket Power on and power off Press the power switch I...

Страница 23: ...s are located on the rear side of the printer please choose the proper port 1 Ensure your printer is switch off 2 Insert the interface cable into the corresponding port 3 Connect the other end of the...

Страница 24: ...be configured with a Duplex option based on the customers requirement In User Mode setup the menu to implement Double Sided Printing and Rear Side Ejecting functions Front view of the printer with a d...

Страница 25: ...the Driver on the accompanied CD The guide steps are operated with Win 10 system 1 7 1 Installing Windows Driver via USB Connect the USB cable to the computer and turn on the printer Put the CD ROM i...

Страница 26: ...DC 2300 User Manual v1 0 12 2 Select the Driver Selection and appropriate Port Selection click Next 3 Set up the Printer name or go with the default click Start to begin the process...

Страница 27: ...DC 2300 User Manual v1 0 13 4 Waiting for the installation 5 When the Driver has been successfully installed click the Finish button...

Страница 28: ...computer and choose the Drivers Install program The Install program will guide you through the necessary steps to finish the whole installation Ensure the printer and the computer are on the same LAN...

Страница 29: ...DC 2300 User Manual v1 0 15 2 To search for the network attached Printer click Search button 3 Select your printer by clicking on it then click on the Modify Printer button...

Страница 30: ...modify the Printers name IP address acquisition mode IP address Subnet mask Default Gateway Click the OK when you finish 5 Return to the Ethernet port configuration page wait for a few seconds you can...

Страница 31: ...6 Select your Printer click Select The corresponding IP address information is displayed at the bottom left The installation will start when you click on OK 7 Select the Driver Selection and appropria...

Страница 32: ...DC 2300 User Manual v1 0 18 8 Set up the Printers name or go with the default click Start to begin the process 9 Waiting for the installation...

Страница 33: ...DC 2300 User Manual v1 0 19 10 When the Driver has been successfully installed click the Finish button...

Страница 34: ...card magnetic stripe card contact smart card contactless smart card pre printed card and paper card Non CR 80 cards may cause defective print results or become stuck or lodged in the printer requirin...

Страница 35: ...2 Loading the cards 1 Open the card cassette 2 Load the cards neatly to the Card cassette Then close the card cassette to its original position 3 Loading Mag Strip and Contact Chip Cards in the direct...

Страница 36: ...0 22 Please load the cards carefully Ensure that magnetic stripe CARDS and contact smart CARDS are properly placed in the card feeder If the card is inserted in the wrong direction the code selection...

Страница 37: ...ult rejected cards are ejected out the rear slot However the two slots are interchangeable for your preference Follow the below procedures to assign the location of the Reject Slot Refer Section 3 2 t...

Страница 38: ...anty period fees may be charged on servicing the printer using non genuineproducts You can get the unused quantity of ribbon Refer Section 3 3 to get the unused amount of your ribbon Via the OLED Pane...

Страница 39: ...Flatten the ribbon film and put the Ribbon into the Ribbon Cartridge slot Pay attention to the direction of the handle And close the top cover 1 When the Ribbon roller is mounted to the cartridge bas...

Страница 40: ...Replace the cleaning roller each time you change the ribbon to guarantee the print quality and protection of the Print Head 1 Press the cover open button to open the top cover 2 Tear off the protecti...

Страница 41: ...signed card editing software CardEditor 2 4 1 Using CardEditor CardEditor is an editing software for Dascom smart card Printers You can quickly create and edit the content that needs to be printed wit...

Страница 42: ...ifferent side to edit 4 The tool buttons above the working interface as shown in the following figure are divided into two categories basic editing and Advanced tools Basic editing includes line recta...

Страница 43: ...ment is selected black objects will be printed with priority This means all the black objects on the card will be placed on top As an example there are two objects on the template one is a black recta...

Страница 44: ...d front Card back Advance and Maintenance Gerneral Tab Card Size Copies Print Quantity Ribbon Option Automatic Ribbon Detection Print Side select Single or Dual sided printing front reverse side print...

Страница 45: ...thod User can print black via print K color or YMC secondary colors and K color or YMC colors As well as user can choose monochrome printing color printing Image setting The default sharpen contrast i...

Страница 46: ...he O Layer Area and choosing Reverse in the Coverage mode O Value The threshold range is from 0 to 255 the large the value is the more obvious the printing effect of the layer is O Layer File Path Cho...

Страница 47: ...method User can print black via print K color or YMC secondary colors and K color or YMC colors As well as user can choose monochrome printing color printing Image setting The default sharpen contras...

Страница 48: ...tput Resolution Standard Best and Custom Input Resolution Enable Status Monitor Enable or Disables Printer Status Monitor utility Color Management Build In selects the System for color rendering or Di...

Страница 49: ...b Test Data Print a Test Card with Serial Model Firmware level MAC Address Printer User can check the Printers DPI the maximum printing area and minimum printing area Printer setting Details of Printe...

Страница 50: ...itly identified in DASCOM To download the update please visit WWW DASCOM COM The steps to update firmware 1 Select the control panel on the start key in the lower left corner of the Windows taskbar 2...

Страница 51: ...cards with this Printer Do not interrupt the transmission between the computer to the Printer during the download Such as switch off the printer or computer power unplug the cable etc Otherwise Printe...

Страница 52: ...1 second the OLED displays the unused ribbon indicated by a series of marks Each represents 20 remaining Ribbon Empty Full In this mode after you press the button for 1 second the OLED displays the te...

Страница 53: ...it button for 3 second then release it The OLED shows Choose mode Press or Keys to select User Mode or Service Mode Even when the printer is in an error state you can change modes Steps to return to N...

Страница 54: ...ven menus in the same level from Printer Info Print Head Info to Reset User Default Consecutively pressing buttons scrolls through the various menus It doesn t matter which arrow button is pressed sin...

Страница 55: ...ecutively press Menu Exit Key until the OLED shows Quit the Menu Then press SET button to return to Normal Mode SET button must be pressed to save the newly changed value Pressing Menu Exit Key or swi...

Страница 56: ...quality assurance at the factory it is necessary to run various print tests on the printer A value of tens or more for Card Count is normal during manufacturing of your printer 3 3 2 Sub menus for He...

Страница 57: ...e full detection ON OFF Manual card fetching adjustment 20mm 20mm If the printer is not configured with duplex option the error cards are ejected from rear slot by default 3 3 6 Sub menus for Ribbon S...

Страница 58: ...ateway 192 168 0 1 MAC Address BC 9D A5 07 4F 56 Timeouts s 10 USB ID OFF ON 3 3 9 Sub menus for Cleaning Execute the cleaning process following instructions shown on the OLED display 3 3 10 Sub menus...

Страница 59: ...on and sponge then close the cover Please remove the card in the card cassette is displayed After taking out the card Please remove ribbon and cleaning sponge is displayed 4 Put the cleaning card in t...

Страница 60: ...clear this warning and the printer will resume previous printing after initialization Ribbon Jam Probable Cause Ribbon winding problem Action Do not turn off power Refer to Section 2 2 to reload the...

Страница 61: ...The version number of the software installed You can confirm the Driver version number installed in your Microsoft Windows PC by the follow steps 1 Go to Settings Devices Printers and Scanners 2 Sele...

Страница 62: ...t Windows Check if power is connected to the printer Check if the printer is connected correctly to power Check if the OLED Display shows READY Confirm power accessories provided for this printer are...

Страница 63: ...aning card to clean the transport rollers White Line Ribbon not properly installed Check the proper installation of the Ribbon Check if Ribbon is folded up Dirty or defective Print Head Please contact...

Страница 64: ...tion between printer and your computer Try another cable Check if the printer is clean See Section 2 3 to clean replace cleaning rollers Check if cards are clean Take precautions to keeps cards free f...

Страница 65: ...en card jam occurs the OLED display prompts Printer Card Jam press SET Key The Printer will initialize to eject the card If the card still can not be ejected power off the printer and turn the knob 5...

Страница 66: ...ler you must provide the following information 1 The printer model and serial number 2 The current configuration and operating system 3 A description of what happened 4 A description of the steps take...

Страница 67: ...tput 25 pieces of 0 76mm thickness cards Rear output 75 pieces of 0 76mm thickness cards Card feeding system Automatic feed from Card Cassette Manual feed single piece Card ejecting Front in Front out...

Страница 68: ...aning card Cleaning Roller with viscosity Supported OS Windows XP Vista 7 8 10 32 64bit OS Power source Adaptive AC 100 240V 50 60Hz Dimension mm 352 199 209 Single Sides 13 86x7 83x8 26 in 400 199 20...

Страница 69: ...led and used in accordance with Dascom instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation I...

Страница 70: ...Fax 44 0 1256 481400 www dascom com FRANCE DASCOM Europe GmbH 117 Avenue Victor Hugo 92100 Boulogne Billancourt France Phone 33 1 73 02 51 98 www dascom com CHINA Jiangmen Dascom Computer Peripherals...

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