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13 

 

Troubleshooting 

The Epi-Care® 

free 

is developed with focus on ensuring maximum safety for the user and 

ensuring potential errors are noticed immediately. 
As part of the safety measures, the Epi-Care® 

free 

performs a self-test during start up and 

daily use. Should faults occur, the control unit will emit a continuous audible alarm tone, LEDs 

will light red and the text ”ERROR” appears in the display. 
See table below for troubleshooting. 

 

TEXT control unit  

 Light/sound signals  Fault/solution 

”POWER FAILURE 
CLOSING DOWN

” 

2 LEDs lit red 
Constant sound 
signal 

Power supply disconnected. The 
control unit continues for 8 seconds. 
Normal procedure for turning off. 

”BATTERY ERROR 
PRESS UP & 
DOWN

” 

2 LEDs lit red 
Constant sound 
signal 

The backup battery in the control unit 
needs replacing. 
Contact the distributor. 

ERROR: 0X.... 

2 LEDs lit red 
Constant sound 
signal 

Device fault. 
Contact the distributor. 

 

 
Safety in case of power failure 

The control unit is dependent on a power supply. In case of a power failure, the Epi-
Care® 

free 

control unit will continue for some seconds by means of an integrated 

backup battery, and will go into alarm mode before being shut down. 

Replacing sensor battery 

After an estimated 2 years use, the sensor battery will not be able to accumulate 
power for 24 hours of use from each charge. The sensor battery can be replaced. 
Contact the distributor for replacement. Unauthorised opening of the sensor will void 
the warranty. 

Repeaters 

The range between the sensor and the control unit can be extended by use of 
repeaters. Contact your distributor for further information.  
 

SIM-card faults 

If the SIM-card is PIN locked, remove it from the Epi-Care® 

free 

and insert it in a cell 

phone. Then power up the phone and remove the PIN lock permanently using the 

phone’s settings. Afterwards the SIM-card can be inserted into the Epi-Care® 

free 

and 

it should no longer display GSM: SIM LOCK in on the control unit. 

If a SIM-card error occurs after short-term use, insert the SIM-card into a phone 
and try making a call to the alarm number. If this proves unsuccessful, the SIM-
card or the associated subscription is not operational. 

In case of low GSM signal, the cellular network coverage is insufficient to 
guarantee dispatch of alarm calls. Try relocating the Epi-Care® 

free

 control unit 

towards a window or similar. Routinely check the cellular reception by reading 
the number of bars in the display, see page 9.  

Содержание Epi-Care free

Страница 1: ...1 ...

Страница 2: ...ecking configuration Deleting configured information 8 Operating the Epi Care free alarm 9 The Epi Care free menu system 10 11 Receiving an alarm call 11 Pause function Advice for daily use Limitations in the daily use due to range Routine checks Cleaning and storage 12 Troubleshooting Safety in case of power failure Replacing sensor battery Repeaters 13 Troubleshooting table Troubleshooting SIM c...

Страница 3: ...ght wrist The sensor continuously measures whetherthemovements inthe wristare of epileptic or natural origin Wireless 2 way communication between the sensor and the control unit ensures that alarm calls are transmitted to the control unit which triggers a pager a nurse call or similar call system Also the control unit monitors whether the sensor is within reach and whether it needs to be recharged...

Страница 4: ...lar network a SIM card must be mounted in the Epi Care unit The Epi Care free sends alarm calls and text messages via the built in GSM to a caretaker s phone This requires no data from the mobile service The Epi Care free alarm can also be connected to external call systems for example a pager or similar This is possible via the AUX port on the back of the control unit Contact the distributor for ...

Страница 5: ...charging Connect the charger to a 220V outlet and mount the plug into the sensor s connector placed at the wide end of the sensor shell A light in the sensor flashes during charging If the battery is completely empty the charge time will be 1 hour 15 minutes The battery is not harmed by long time charging or by charging before the battery is empty The sensor may stay connected to the adapter until...

Страница 6: ...e Epi Care free will go into error mode if the PIN code is not removed Insert the 12V adapter in a nearby power outlet and insert the adapter s square plug in the 12VDC socket at the rear panel of the control unit When the control unit is powered up it will perform a self test procedure and will then start searching for the sensor The text SENSOR STARTUP is shown in the display As soon as the sens...

Страница 7: ...of alarm number The alarm number is set by sending a text message to the number of SIM card inserted into the Epi Care free The text message must start with the text san1 followed by the number to which the control unit shall direct alarm calls Example san1 11223344 The alarm number must be between 5 and 14 digits Country code is not required and the number can be written with or without spaces Af...

Страница 8: ...message with the text sab1 followed by the backup number Example sab1 22334455 Configuration of a backup number can be omitted if it is not needed Checking configuration There are two ways to check the configured alarm number alarm text and backup number The first approach is to enter the control unit s menu GSM INFO It is also possible to check the configuration by sending a text message to the E...

Страница 9: ...ignals In case of an alarm the sensor flashes red and the control unit shows the text ALARM in the display the LEDs flash red and rapid beeping sounds will be played An alarm call is also initiated to the caretaker s phone When the alarm call is acknowledged the control unit will automatically return to monitoring mode If the Epi Care free is connected to external call systems the alarm must be re...

Страница 10: ...tomatically deleted when new reports are inserted Type of report ALARM For each alarm triggered the onset and the end time of an event with seizure like movements can be read Additionally a figure is shown indicating the movement activity on a scale from 0 3 where 3 indicate the most severe activity CONN DISC Shows the date and time for interruptions in the monitoring If the sensor is taken out of...

Страница 11: ...alarm call When the Epi Care free enters alarm mode it initiates an alarm call and sends a text message to the configured alarm number The call is answered by picking up the phone listening to the audible beeps and hanging up the phone when the beeps has stopped Subsequently the Epi Care free will automatically reset to monitoring mode and further resetting is therefore not needed If the alarm cal...

Страница 12: ...t can withstand drips of water However it must not be worn during showering bathing and similar and must not be dipped into water Limitations in the daily use due to range The sensor and the control unit communicate with each other within a range of approximately 20 meters indoors depending on the condition of the building The sensor loses contact to the control unit if the user leaves the area of...

Страница 13: ...will go into alarm mode before being shut down Replacing sensor battery After an estimated 2 years use the sensor battery will not be able to accumulate power for 24 hours of use from each charge The sensor battery can be replaced Contact the distributor for replacement Unauthorised opening of the sensor will void the warranty Repeaters The range between the sensor and the control unit can be exte...

Страница 14: ...OR Red light flashing Repeated beeping Off No Poor GSM signal GSM LOW SIGNAL Red light flashing Repeated beeping Off No Alarm number not configured GSM SET ALARMNR Red light flashing Off No Other GSM fault GSM ERROR Red light flashing Off No Disable GSM function In case you need to disable the GSM function you can enter a hidden menu in the device Press the two arrow keys simultaneous for 2 second...

Страница 15: ...0mA COM 4P4C Modular Con Transmission GSM sender Degree of protection IP 20 2 Protected against ingress by a finger 0 Not protected against water IP 32 3 Protected against ingress of foreign object bigger than 2 5 mm 2 Protected against dripping water Wireless data transmission 869 525 MHz radio transmission 869 525 MHz radio transmission Temperature limitations from 5 C to 40 C Attention consult ...

Страница 16: ...Distributor Energivej 3 DK 4180 Sorø Tlf 45 5850 0565 Fax 45 4696 4646 E mail info danishcare dk Web www danishcare dk File no EpCaFree GB Rev 11 4 ...

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