7. Hints and Tips
Possible causes
What to do
Problem
The touch
controls are
unresponsive.
The touch
controls are
difficult to
operate.
The glass is
being
scratched.
There may be a slight film of water over
the controls or you may be using the tip
of your finger when touching the
controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
Some pans
make crackling
or clicking
noises.
The cooktop
cannot Be
turned on.
No power.
Make sure the ceramic hob is
connected to the power supply and
that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
technician.
Unlock the controls. See section
‘Using your ceramic cooktop’ for
instructions.
This is normal for cookware and does
not indicate a fault.
The controls are locked.
This may be caused by the construction
of your cookware (layers of different
metals vibrating differently).
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