TROUBLESHOOTING
Occasionally, a problem may arise that is minor in nature, and a service call may not be necessary. Use this
troubleshooting guide for a possible solution. If the unit continues to operate improperly, call an authorized service depot
or Danby’s Toll Free Number
1-800-263-2629
for assistance.
Oven will not start
a.
Electrical cord for oven is not
plugged in.
b.
Door is open.
c.
Wrong operation is set.
a.
Plug into the outlet.
b.
Close the door and try again.
c.
Check instructions.
Arcing or sparking
a.
Materials to be avoided in
microwave oven were used.
b.
The oven is operated when empty.
c.
Spilled food remains in the cavity.
a.
Use microwave-safe cookware
only.
b.
Do not operate with oven empty.
c.
Clean cavity with wet towel.
Unevenly cooked
foods
a.
Materials to be avoided in
microwave oven were used.
b.
Food is not defrosted completely.
c.
Cooking time, power level is not
suitble.
d.
Food is not turned or stirred.
a.
Use microwave-safe cookware
only.
b.
Completely defrost food.
c.
Use correct cooking time, power
level.
d.
Turn or stir food
.
Overcooked foods
a.
Cooking time, power level is not
suitable.
a.
Use correct cooking time, power
level.
Undercooked foods
a.
Materials to be avoided in
microwave oven were used.
b.
Food is not defrosted completely.
c.
Oven ventilation ports are
restricted.
d.
Cooking time, power level isnot
suitable.
a.
Use microwave-safe cookware
only.
b.
Completely defrost food.
c.
Check to see that oven ventilation
ports are not restricted.
d.
Use correct cooking time, power
level.
Improper defrosting
a.
Materials to be avoided in
microwave oven were used.
b.
Cooking time, power level is not
suitable.
c.
Food is not turned or stirred.
a.
Use microwave-safe cookware
only.
b.
Use correct cooking time, power
level.
c.
Turn or stir food.
PROBLEM
POSSIBLE CAUSE
SOLUTION
11
