TROUBLESHOOTING AND FREQUENTLY ASKED QUESTIONS
PROBLEM
POSSIBLE CASUE AND SOLUTION
Appliance will not operate
• Plug is not fully inserted into the wall outlet
• Blown fuse or circuit breaker
• Ambient humidity is lower than the set humidity
• Bucket is full or is not in the proper position
Insuffi cient dehumidifying
• Air
fi lter is dirty; clean the air fi lter
• Blocked air fl ow; ensure the ventilation openings are clear
• Appliance size is too small for application
• Ambient humidity is lower than the set humidity
Noise
• Air
fi lter is dirty; clean the air fi lter
• Bucket is not in proper position
• Floor surface is not level
Odors
• Formation of mold or mildew on internal wet surfaces; place an
algaecide tablet in the water bucket
Water on fl oor
• Hose connection is loose; check the drain hose connection
• Drain cover has been removed; if not using the hose, ensure the
drain cover is in place
Frost build up
• When ambient temperature is below 5°C (41°F) frost may form;
switch the appliance to fan only mode until the frost melts
What is the best humidity setting?
The recommend setting is between 40-45%.
Is the air that comes out of the
dehumidifi er supposed to be hot?
Yes, usually this air feels warm.
Why isn’t the dehumidifi er
collecting any water?
There may not be enough humidity in your environment or the
relative humidity might be set higher than ambient humidity.
Does the fan run continuously?
In continuous mode, the fan will run continuously.
In smart dehumidify mode or manual mode the fan will cycle on and
off.
Can I use an extension cord?
No, an extension cord may not be used.
Does the timer cycle on and off
forever?
The on and off timers can be used at the same time however, they
will only cycle one time and then resume normal functioning.
How do I hook up my direct
drain?
To use the continuous drain you must purchase a garden hose and
female threaded end.
The dimensions required are:
• female threaded end: ID:M=1’’
• garden hose: ID≥
Φ
5/16’’.
Remove the cover from the continuous drain outlet and attach
the female threaded end and the garden hose to the back of the
appliance. Direct the other end of the garden hose to a bucket or
fl oor drain.
Does the fi lter light come on
when it is dirty?
The fi lter light comes on automatically after about 250 hours of use
even if the fi lter is clean. Clean the fi lter and then press the fi lter
button to turn the fi lter light off.
What is the plastic piece in the
bucket?
This is the power cord storage band. It can be clipped onto the back
of the dehumidifi er and used to wrap the power cord during long
term storage.
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