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Xtium-CLHS PX8 User's Manual
Troubleshooting Problems
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31
Symptoms: Xtium-CLHS PX8 Does Not Grab
Sapera CamExpert does start but you do not see an image and the frame rate displayed is 0.
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Verify the camera has power.
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Verify the Camera Link HS cable is connected to the camera.
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Verify the camera and timing parameters with the camera in free run mode.
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Verify you can grab with the camera in free run mode.
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Make certain that you provide an external trigger if the camera configuration file requires
one. Use the software trigger feature of CamExpert if you do not have a trigger source.
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Make certain that the camera configuration is the required mode. This must match the
camera configuration file. Refer to your camera datasheet.
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Try to snap one frame instead of continuous grab.
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Perform all installation checks described in this section before contacting Technical Support.
Symptoms: Card grabs black
You are able to use Sapera CamExpert, the displayed frame rate is as expected, but the display is
always black.
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Set your camera to manual exposure mode and set the exposure to a longer period, plus
open the lens iris.
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Try to snap one frame instead of continuous grab.
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Make certain that the input LUT is not programmed to output all ‘0’s.
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A PCIe transfer issue sometimes causes this problem. No PCIe transfer takes place, so the
frame rate is above 0 but nevertheless no image is displayed in CamExpert.
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Make certain that BUS MASTER bit in the PCIe configuration space is activated. Look in PCI
Diagnostics for BM button under “Command” group. Make certain that the BM button is
activated.
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Perform all installation checks described in this section before contacting Technical Support.
Symptoms: Card acquisition bandwidth is less than expected
The Xtium-CLHS PX8 acquisition bandwidth is less than expected.
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Review the system for problems or conflicts with other expansion boards or drivers.
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Remove other PCI Express, PCI-32 or PCI-64 boards and check acquisition bandwidth again.
Engineering has seen this case where other PCI boards in some systems cause limitations in
transfers. Each system, with its combination of system motherboard and PCI boards, will be
unique and must be tested for bandwidth limitations affecting the imaging application.
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Is the Xtium-CLHS PX8 installed in a PCI Express x16 slot?
Note that some computer's x16 slot may only support non x16 boards at x1 or not at all.
Check the computer documentation or test an Xtium-CLHS PX8 installation. The speed at
which the board is running can be viewed using the Diagnostic Tool provided with the
driver.
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Is the Xtium-CLHS PX8 installed in a PCI Express Gen1 slot?
Some older computers only have PCIe Gen1 slots. The Generation at which the board is
running can be viewed using the
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Is the PCI maximum payload size smaller than 256 bytes?
On some computers, this parameter can be changed in the PC’s BIOS.